Reports Center

Comprehensive analytics and reporting suite

Real-Time
3
Call Reports
34
Agent Reports
13
System Reports
12

Real-Time Reports

3 reports available

VERM - Enhanced Reporting Module

Live call center metrics and performance

Real-Time Main Report

Live call center metrics and performance

Real-Time Campaign Summary

Current campaign performance overview

Real-Time Whiteboard Report

Real Time Whiteboard performance overview

Inbound Calling Reports

12 reports available

VERM - Enhanced Reporting Module

Live call center metrics and performance

Inbound Report

Comprehensive inbound call analytics

Inbound Report v2

Comprehensive inbound call analytics

Inbound Report by DID

DID-specific inbound call metrics

Inbound Service Level Report

Service level compliance tracking

Inbound Summary Hourly Report

Hourly breakdown of inbound activity

Inbound Daily Report

Daily inbound call summaries

Inbound DID Report

DID inbound call summaries

DID Summary

inbound call DID Summary

Agent DID

inbound call DID by Agent Summary

Inbound IVR Report

inbound IVR by Agent Summary

Inbound Forecasting Report

Forecasting and performance

Inbound Forecasting Report Advanced

Forecasting Advanced and performance

Outbound Calling Reports

22 reports available

Outbound Calling Report

Outbound campaign performance

Outbound Summary Interval Report

Outbound Summary Level performance

Outbound IVR Report

Outbound IVR Level performance

Call Report Export

Download A Call Report

Callmenu Agent

Callmenu For Agent performance

Outbound Lead Source Report

Outbound Lead Report performance

Fronter - Closer Report

Closer Lead Report performance

Fronter - Closer Report Detail

Closer Details Lead Report performance

Lists Pass Report

List Pass performance Report

Lists Campaign Statuses Report

List Campaign Statuses Report

Called Counts List IDs Report

Call Count Ids Report performance

Campaign Status List Report

Campaign Status List performance

Inbound Email Report

Inbound Email performance Report

Email Log Report

Email Log performance

Inbound Chat Report

Chat performance Report

Export Calls Report

Download Call Export

Export Leads Report

Download Lead Export

Agent Reports

13 reports available

VERM - Enhanced Reporting Module

Live call center metrics and performance

Agent Time Detail

Detailed agent time allocation

Agent Status Detail

Real-time agent status tracking

Inbound Summary

Inbound Summary level performance analysis

Agent Performance Detail

Individual agent performance metrics

Team Performance Detail

Team-level performance analysis

Performance Comparison Report

performance analysis for Comparison

Single Agent Daily

Agents performance Daily

Single Agent Daily Time

Agents performance Daily-Time

User Group Login Report

User Group Login performance

User Group Hourly Report

User Group performance by Hourly

User Group Hourly Report v2

User Group performance by Hourly Advanced

User Stats

User Stats performance

User Time Sheet

User Time Sheet performance

Time Clock Reports

3 reports available

User Timeclock Report

Individual timeclock tracking

User Group Timeclock Status Report

Group timeclock status overview

User Timeclock Detail Report

User timeclock status overview

Other Reports and Links

8 reports available

Server Performance Report

System performance monitoring

Maximum System Stats

Peak system usage statistics

Administration Change Log

Admin Change Log statistics

CallCard Search

CallCard Menu performance analysis

Quality Control Report

Quality Control analysis

Custom Reports

reports available

System Server

 
SERVER -DESCRIPTIONIPACTLOADCHANAGNTDISKTIMEVER
vicibox12Server vicibox12192.168.29.68Y / Y / Y53 - 6%3216%2026-09-01 15:35:454005
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DB Time   2026-09-26 03:49:52