ADMINISTRATION: User Stats
Call Center Dashboard - System Administration
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Agent Talk Time and Status 
| STATUS | COUNT | HOURS:MM:SS |
|---|
| TOTAL CALLS | 0 | 0:00:00 |
Agent Login and Logout Time 
| EVENT | DATE | CAMPAIGN | GROUP | SESSION HOURS:MM:SS | SERVER | PHONE | COMPUTER | PHONE LOGIN | PHONE IP |
| TOTAL | |
|
|
0:00:00 |
Agent Webserver and URL Logins 
| DATE | CAMPAIGN | GROUP | DIALER SERVER | WEB SERVER | LOGIN URL |
|---|
Timeclock Login and Logout Time 
| ID | EDIT | EVENT | DATE | IP ADDRESS | GROUP | HOURS:MM:SS |
| | |
|
|
TOTAL |
497346:29:59 |
Closer In-Group Selection Logs 
| # | DATE/TIME | CAMPAIGN | BLEND | GROUPS | MANAGER |
Outbound Calls for this Time Period(10000 record limit) 
| # | DATE/TIME | LENGTH | STATUS | PHONE | CAMPAIGN | GROUP | LIST | LEAD | HANGUP REASON |
Outbound Emails for this Time Period(10000 record limit) 
| # | DATE/TIME | CAMPAIGN | EMAIL TO | ATTACHMENTS | LEAD |
Inbound Closer Calls for this Time Period(10000 record limit) 
| # | DATE/TIME | LENGTH | STATUS | PHONE | IN-GROUP | WAIT (S) | AGENT (S) | LIST | LEAD | HANGUP REASON |
| TOTALS | 0 |
|
0 |
|
Agent Activity for this time period(10000 record limit) 
| | these fields are in seconds | |
| # | DATE/TIME | PAUSE | WAIT | TALK | DISPO | DEAD | CUSTOMER | VISIBLE | HIDDEN | STATUS | LEAD | TYPE | CAMPAIGN | PAUSE CODE |
| TOTALS | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
| (in HH:MM:SS) | 0:00:00 |
0:00:00 |
0:00:00 |
0:00:00 |
0:00:00 |
0:00:00 |
0:00:00 |
0:00:00 |
|
Recordings for this Time Period(10000 record limit) 
| # | LEAD | DATE/TIME | SECONDS | RECID | FILENAME | | LOCATION |
Manual Outbound Calls for this Time Period(10000 record limit) 
| # | DATE/TIME | CALL TYPE | SERVER | PHONE | DIALED | LEAD | CALLERID | ALIAS | PRESET | C3HU |
Lead Searches for this Time Period(10000 record limit) 
| # | DATE/TIME | TYPE | RESULTS | SEC | QUERY |
Preview Lead Skips for this Time Period(10000 record limit) 
| # | DATE/TIME | LEAD ID | STATUS | COUNT | CAMPAIGN |
Agent Lead Switches for this Time Period(10000 record limit) 
| # | DATE/TIME | FROM LEAD ID | TO LEAD ID | CALL ID | UNIQUEID | PHONE | CAMPAIGN |
Manager Pause Code Approvals for this Time Period(10000 record limit) 
| # | DATE/TIME | AGENT | AGENT USER GROUP | CAMPAIGN | PAUSE CODE |