ADMINISTRATION: Add New EMAIL In-Group
Call Center Dashboard - System Administration
Dashboard
Real-time monitoring and analytics
Home
Timeclock
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ADD A NEW EMAIL GROUP
Group ID:
(no spaces)
Group Name:
Group Color
(
color chooser
)
:
Active:
Y
N
Admin User Group:
All Admin User Groups
ADMIN - VICIDIAL ADMINISTRATORS
All Admin User Groups
Web Form:
Next Agent Email:
random
oldest_call_start
oldest_call_finish
oldest_inbound_call_start
oldest_inbound_call_finish
oldest_inbound_filtered_call_start
oldest_inbound_filtered_call_finish
overall_user_level
inbound_group_rank
campaign_rank
ingroup_grade_random
campaign_grade_random
fewest_calls
fewest_calls_campaign
longest_wait_time
ring_all
overall_user_level_wait_time
campaign_rank_wait_time
fewest_calls_campaign_wait_time
inbound_group_rank_wait_time
fewest_calls_wait_time
Fronter Display:
Y
N
Script:
NONE
Script Two:
NONE
Get Call Launch:
NONE
SCRIPT
WEBFORM
SCRIPTTWO
WEBFORMTWO
WEBFORMTHREE
FORM
EMAIL
CHAT