Real-Time Whiteboard Report
Call Center Dashboard - System Administration
Dashboard
Real-time monitoring and analytics
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Real-Time Whiteboard Management
Manage system Real Time Whiteboard and permissions
Real-Time Whiteboard Report
Report Type
-- Select a report --
Disposition Totals
Agent Performance Totals
Agent Performance Rates
Team Performance Totals
Team Performance Rates
Floor Performance Totals (ticker)
Floor Performance Rates (ticker)
Ingroup Performance Total
Ingroup Performance Rates
DID Performance Total
DID Performance Rates
Start date/time
End date/time
Campaigns
-- ALL CAMPAIGNS --
Status flags
ALL FLAGS
AGENT SELECTABLE
HUMAN ANSWERED
SALE
DNC
CUSTOMER CONTACT
NOT INTERESTED
UNWORKABLE
SCHEDULED CALLBACK
COMPLETED CALL
ANSWERING MACHINE
User Groups
-- ALL USER GROUPS --
ADMIN - VICIDIAL ADMINISTRATORS
testgroup - Test Group
Users
-- ALL USERS --
2901 - 2901
6666 - Admin
In-groups
-- ALL IN-GROUPS --
AGENTDIRECT - Single Agent Direct Queue
DIDs
-- ALL DIDS --
Show results for the past
hours
Target per unit
Target gross sales
Refresh rate
5 seconds
10 seconds
15 seconds
20 seconds
30 seconds
45 seconds
60 seconds
Start date/time
Show results for the past
hours
Total Calls
Total Sales
Total Conv Rate
Total Time
Total CPH
Total SPH
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