Call Center Dashboard - System Administration
Dashboard
Real-time monitoring and analytics
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Please Select A Campaign Or User Group And Date Time Below And Click Submit
NOTE: stats taken from shift specified
Agent Inbound Status Management
Manage system Agent Inbound Status permissions
Agent Inbound Status Summary
Date
Inbound groups
User Group
Shift
to
-- ALL groups --
16071 - 16071
4854 - testing
AGENTDIRECT - Single Agent Direct Queue
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
-- ALL USER GROUPS --
ADMIN
ALL
--
AM
PM
ALL
Display as:
TEXT
TEXT
HTML
Search archived data
Show defunct users