ADMINISTRATION: Modify Campaign - Detail - inbound
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Campaigns : inbound
Campaign ID
Campaign Name
Campaign Description
Campaign Change Date
Campaign Login Date
Campaign Call Date
Active
Y
N
Admin User Group
All Admin User Groups
ADMIN - VICIDIAL ADMINISTRATORS
Park Music-on-Hold
moh chooser
Web Form
Web Form Two
Web Form Three
Web Form Target
Allow Closers
Y
N
Allow Emails
Y
N
Allow Chats
Y
N
Next Agent Call
random
oldest_call_start
oldest_call_finish
overall_user_level
campaign_rank
campaign_grade_random
fewest_calls
longest_wait_time
overall_user_level_wait_time
campaign_rank_wait_time
fewest_calls_wait_time
Local Call Time
12pm-5pm - default 12pm to 5pm calling
12pm-9pm - default 12pm to 9pm calling
9am-9pm - default 9am to 9pm calling
-
Call time not found!
Dial Timeout Lead Container
DISABLED
Dial Prefix
for 91NXXNXXXXXX value would be 9, for no dial prefix use X
Manual Dial Prefix
Omit Phone Code
Y
N
Campaign CallerID
Custom CallerID
Y
N
AREACODE
USER_CUSTOM_1
USER_CUSTOM_2
USER_CUSTOM_3
USER_CUSTOM_4
USER_CUSTOM_5
CID Group
---DISABLED---
123456789 - AREACODE - 123456789
TEST - NONE - TEST
CID Group Failover
---DISABLED---
123456789 - AREACODE - 123456789
TEST - NONE - TEST
Campaign Rec exten
Campaign Recording
NEVER
ONDEMAND
ALLCALLS
ALLFORCE
Campaign Rec Filename
Recording Delay
in seconds
Routing Initiated Recording
Y
N
Call Notes Per Call
ENABLED
DISABLED
Per Call Notes Required
DISABLED
ENABLED
5_CHARACTERS
15_CHARACTERS
30_CHARACTERS
100_CHARACTERS
Comments All Tabs
ENABLED
DISABLED
Comments Dispo Screen
ENABLED
DISABLED
REPLACE_CALL_NOTES
Comments Callback Screen
ENABLED
DISABLED
REPLACE_CB_NOTES
QC Comments History
CLICK
AUTO_OPEN
CLICK_ALLOW_MINIMIZE
AUTO_OPEN_ALLOW_MINIMIZE
Hide Call Log Info
Y
N
SHOW_1
SHOW_2
SHOW_3
SHOW_4
SHOW_5
SHOW_6
SHOW_7
SHOW_8
SHOW_9
SHOW_10
Call Log View Days
Agent Lead Search
ENABLED
DISABLED
LIVE_CALL_INBOUND
LIVE_CALL_INBOUND_AND_MANUAL
Agent Lead Search Method
SYSTEM
CAMPAIGNLISTS
CAMPLISTS_ALL
LIST
USER_CAMPAIGNLISTS
USER_CAMPLISTS_ALL
USER_LIST
GROUP_SYSTEM
GROUP_CAMPAIGNLISTS
GROUP_CAMPLISTS_ALL
GROUP_LIST
TERRITORY_SYSTEM
TERRITORY_CAMPAIGNLISTS
TERRITORY_CAMPLISTS_ALL
TERRITORY_LIST
Agent Search In-Group List Restrict
ENABLED
ENABLED_OVERRIDE
DISABLED
Script
NONE
0510 - chetak
-
Script Two
NONE
0510 - chetak
-
Clear Script
DISABLED
ENABLED
User Group Script Override
DISABLED
ENABLED
Script Tab Frame Location
DEFAULT
LEFT_EDGE
Script Tab Height Override
Clear Form Tab
DISABLED
ENABLED
ACKNOWLEDGE
Get Call Launch
NONE
SCRIPT
PREVIEW_SCRIPT
WEBFORM
PREVIEW_WEBFORM
SCRIPTTWO
PREVIEW_SCRIPTTWO
WEBFORMTWO
PREVIEW_WEBFORMTWO
WEBFORMTHREE
PREVIEW_WEBFORMTHREE
FORM
PREVIEW_FORM
EMAIL
CHAT
Show Confetti
DISABLED
SALES
CALLBACKS
SALES_AND_CALLBACKS
Answering Machine Message
audio chooser
Voicemail Message Daily Limit
WaitForSilence Options
Manual VM Status Updates
ENABLED
DISABLED
AM Message Wildcards
Y
N
VM Message Group
---NONE---
Leave VM No Dispo
DISABLED
ENABLED
Transfer-Conf DTMF 1
Transfer-Conf Number 1
Transfer-Conf DTMF 2
Transfer-Conf Number 2
Transfer-Conf Number 3
Transfer-Conf Number 4
Transfer-Conf Number 5
Enable Transfer Presets
DISABLED
ENABLED
STAGING
CONTACTS
Hide Transfer Number to Dial
DISABLED
ENABLED
PrePopulate Transfer Preset
N
PRESET_1
PRESET_2
PRESET_3
PRESET_4
PRESET_5
Quick Transfer Button
N
IN_GROUP
PRESET_1
PRESET_2
PRESET_3
PRESET_4
PRESET_5
LOCKED_IN_GROUP
LOCKED_PRESET_1
LOCKED_PRESET_2
LOCKED_PRESET_3
LOCKED_PRESET_4
LOCKED_PRESET_5
Transfer-Conf Button Launch
NONE
SCRIPT
WEBFORM
SCRIPTTWO
WEBFORMTWO
WEBFORMTHREE
FORM
Transfer No Dispo
DISABLED
EXTERNAL_ONLY
LOCAL_ONLY
LEAVE3WAY_ONLY
LOCAL_AND_EXTERNAL
LOCAL_AND_LEAVE3WAY
LEAVE3WAY_AND_EXTERNAL
LOCAL_AND_EXTERNAL_AND_LEAVE3WAY
Custom 3-Way Button Transfer
DISABLED
PRESET_1
PRESET_2
PRESET_3
PRESET_4
PRESET_5
FIELD_address3
FIELD_province
FIELD_security_phrase
FIELD_vendor_lead_code
FIELD_email
FIELD_owner
PARK_PRESET_1
PARK_PRESET_2
PARK_PRESET_3
PARK_PRESET_4
PARK_PRESET_5
PARK_FIELD_address3
PARK_FIELD_province
PARK_FIELD_security_phrase
PARK_FIELD_vendor_lead_code
PARK_FIELD_email
PARK_FIELD_owner
VIEW_PRESET
VIEW_CONTACTS
3-Way Call Outbound CallerID
CAMPAIGN
CUSTOMER
AGENT_PHONE
AGENT_CHOOSE
CUSTOM_CID
3-Way Call Dial Prefix
3-Way Volume Buttons
ENABLED
DISABLED
Customer 3-Way Hangup Logging
DISABLED
ENABLED
Customer 3-Way Hangup Seconds
Customer 3-Way Hangup Action
NONE
DISPO
3-Way Recording Stop
N
Y
3-Way Recording Stop Exception
DISABLED
Leave 3-Way Start Recording
DISABLED
ALL_CALLS
ALL_BUT_EXCEPTIONS
ONLY_EXCEPTIONS
Leave 3-Way Start Recording Exception
DISABLED
Leave 3-Way Stop Recording
DISABLED
ALL_CALLS
Hangup Xfer Recording Start
N
Y
Park Call IVR
DISABLED
ENABLED
ENABLED_PARK_ONLY
ENABLED_BUTTON_HIDDEN
Park Call IVR AGI
Timer Action
NONE
D1_DIAL
D2_DIAL
D3_DIAL
D4_DIAL
D5_DIAL
D1_DIAL_QUIET
D2_DIAL_QUIET
D3_DIAL_QUIET
D4_DIAL_QUIET
D5_DIAL_QUIET
MESSAGE_ONLY
WEBFORM
SCRIPTTWO
WEBFORMTWO
WEBFORMTHREE
HANGUP
CALLMENU
EXTENSION
IN_GROUP
Timer Action Message
Timer Action Seconds
Timer Action Destination
Scheduled Callbacks
Y
N
Scheduled Callbacks Alert
NONE
BLINK
RED
BLINK_RED
BLINK_DEFER
RED_DEFER
BLINK_RED_DEFER
Send Callbacks Email
Y
N
Scheduled Callbacks Count
LIVE
ALL_ACTIVE
Scheduled Callbacks Days Limit
Scheduled Callbacks Hours Block
Scheduled Callbacks Calltime Block
ENABLED
DISABLED
Scheduled Callbacks Active Limit
Scheduled Callbacks Active Limit Override
N
Y
Scheduled Callbacks Display Days
Anyone Callbacks DNC Filter
ENABLED
DISABLED
My Callbacks Checkbox Default
CHECKED
UNCHECKED
Show Previous Callback
DISABLED
ENABLED
Scheduled Callbacks Useronly Move Minutes
Next-Dial My Callbacks
DISABLED
ENABLED
Scheduled Callbacks Force Dial
Y
N
Scheduled Callbacks Local Timezones
---DISABLED---
TIMEZONES_AUSTRALIA - Australian Timezone List
TIMEZONES_CANADA - Canadian Timezone List
TIMEZONES_USA - USA Timezone List
Scheduled Callbacks Auto Reschedule
DISABLED
DAY_1
DAY_2
DAY_3
DAY_4
DAY_5
DAY_6
WEEK_1
WEEK_2
WEEK_3
MONTH_1
MONTH_2
MONTH_3
MONTH_4
MONTH_5
MONTH_6
Agent Call Hangup Route
HANGUP
MESSAGE
EXTENSION
IN_GROUP
CALLMENU
-no value required-
Agent Hangup In-Group Override
N
Y
Disable Dispo Screen
DISPO_ENABLED
DISPO_DISABLED
DISPO_SELECT_DISABLED
Disable Dispo Status
Script on top of Dispo
N
Y
Wrap Up Seconds
Wrap Up Message
Wrap Up Bypass
ENABLED
DISABLED
Wrap Up After Hotkey
ENABLED
DISABLED
Dead Call Trigger Action
DISABLED
AUDIO
URL
AUDIO_AND_URL
Dead Call Trigger Seconds
Dead Call Trigger Repeat
NO
REPEAT_ALL
REPEAT_AUDIO
REPEAT_URL
Dead Call Trigger Audio
audio chooser
Dead Call Trigger URL
Dead Call Max Seconds
Dead Call Max Status
Dead Call to Dispo Only
ENABLED
DISABLED
Dead Call Stop Recording
DISABLED
ALL_CALLS
OUTBOUND_ONLY
INBOUND_ONLY
AUTODIAL_ONLY
MANUAL_ONLY
Dispo Call Max Seconds
Dispo Call Max Status
Agent Pause Max Seconds
Agent Pause Max Status
Agent Pause Max Exceptions
DISABLED
No Pause Codes Lists Found
Pause Max URL
Agent Ready Max Seconds Logout
Inbound Manual Dial Agent Forced Ready Seconds
InMan Agent Forced Ready Override Container
DISABLED
Customer Gone Warning Seconds
Use Internal DNC List
Y
N
AREACODE
Use Campaign DNC List
Y
N
AREACODE
Other Campaign DNC
Agent Pause Codes Active
FORCE
Y
N
Auto Pause Pre-Call Work
Y
N
Auto Resume Pre-Call Work
Y
N
Auto Pause Pre-Call Code
Campaign Stats Refresh
Y
N
Real-Time Agent Time Stats
DISABLED
WAIT_CUST_ACW
WAIT_CUST_ACW_PAUSE
CALLS_WAIT_CUST_ACW_PAUSE
Disable Alter Customer Data
Y
N
Disable Alter Customer Phone
Y
N
HIDE
Agent Screen Labels
--SYSTEM-SETTINGS-- - Default
Allow Required Fields
Y
N
Status Display Fields
NAME
CALLID
LEADID
LISTID
CALLID_LEADID
CALLID_LISTID
CALLID_LEADID_LISTID
NAME_CALLID
NAME_CALLID_LEADID
NAME_CALLID_LISTID
NAME_CALLID_LEADID_LISTID
---NONE---
Status Display In-Group
ENABLED
DISABLED
State Descriptions Banner
---DISABLED---
Agent Display Fields
Agent Screen Time Display
DISABLED
ENABLED_BASIC
ENABLED_FULL
ENABLED_BILL_BREAK_LUNCH_COACH
ENABLED_BASIC_RANGE
ENABLED_FULL_RANGE
ENABLED_EXTENDED_RANGE
ENABLED_BILL_BREAK_LUNCH_COACH_RANGE
Agent Display Queue Count
Y
N
Calls In Queue Count Display 1
DISABLED
---DISABLED---
Calls In Queue Count Display 2
DISABLED
---DISABLED---
Agent View Calls in Queue
NONE
ALL
1
2
3
4
5
View Calls in Queue Launch
AUTO
MANUAL
Calls in Queue Extra Column 1
DISABLED
lead_id
entry_date
status
user
vendor_lead_code
source_id
list_id
gmt_offset_now
called_since_last_reset
phone_code
phone_number
title
first_name
middle_initial
last_name
address1
address2
address3
city
state
province
postal_code
country_code
gender
date_of_birth
alt_phone
email
security_phrase
comments
called_count
last_local_call_time
rank
owner
entry_list_id
Calls in Queue Extra Column 2
DISABLED
lead_id
entry_date
status
user
vendor_lead_code
source_id
list_id
gmt_offset_now
called_since_last_reset
phone_code
phone_number
title
first_name
middle_initial
last_name
address1
address2
address3
city
state
province
postal_code
country_code
gender
date_of_birth
alt_phone
email
security_phrase
comments
called_count
last_local_call_time
rank
owner
entry_list_id
Agent Grab Calls in Queue
Y
N
Agent Call Re-Queue Button
Y
N
Agent Pause After Each Call
Y
N
Agent Pause After Next Call Link
ENABLED
DISABLED
Manual Dial Override
NONE
ALLOW_ALL
DISABLE_ALL
Manual Dial Override Field
ENABLED
DISABLED
Manual Dial List ID
Manual Dial Filter
NONE
DNC_ONLY
CAMPDNC_ONLY
INTERNALDNC_ONLY
DNC_AND_CAMPDNC
CAMPLISTS_ONLY
CAMPLISTS_ALL
SYSTEM
DNC_AND_CAMPLISTS
CAMPDNC_ONLY_AND_CAMPLISTS
INTERNALDNC_ONLY_AND_CAMPLISTS
DNC_AND_CAMPDNC_AND_CAMPLISTS
DNC_AND_CAMPLISTS_ALL
CAMPDNC_ONLY_AND_CAMPLISTS_ALL
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL
DNC_AND_SYSTEM
CAMPDNC_ONLY_AND_SYSTEM
INTERNALDNC_ONLY_AND_SYSTEM
DNC_AND_CAMPDNC_AND_SYSTEM
NONE_WITH_ALT
DNC_ONLY_WITH_ALT
CAMPDNC_ONLY_WITH_ALT
INTERNALDNC_ONLY_WITH_ALT
DNC_AND_CAMPDNC_WITH_ALT
CAMPLISTS_ONLY_WITH_ALT
CAMPLISTS_ALL_WITH_ALT
SYSTEM_WITH_ALT
DNC_AND_CAMPLISTS_WITH_ALT
CAMPDNC_ONLY_AND_CAMPLISTS_WITH_ALT
INTERNALDNC_ONLY_AND_CAMPLISTS_WITH_ALT
DNC_AND_CAMPDNC_AND_CAMPLISTS_WITH_ALT
DNC_AND_CAMPLISTS_ALL_WITH_ALT
CAMPDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL_WITH_ALT
DNC_AND_SYSTEM_WITH_ALT
CAMPDNC_ONLY_AND_SYSTEM_WITH_ALT
INTERNALDNC_ONLY_AND_SYSTEM_WITH_ALT
DNC_AND_CAMPDNC_AND_SYSTEM_WITH_ALT
NONE_WITH_ALT_ADDR3
DNC_ONLY_WITH_ALT_ADDR3
CAMPDNC_ONLY_WITH_ALT_ADDR3
INTERNALDNC_ONLY_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_WITH_ALT_ADDR3
CAMPLISTS_ONLY_WITH_ALT_ADDR3
CAMPLISTS_ALL_WITH_ALT_ADDR3
SYSTEM_WITH_ALT_ADDR3
DNC_AND_CAMPLISTS_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_CAMPLISTS_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_CAMPLISTS_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_CAMPLISTS_WITH_ALT_ADDR3
DNC_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
DNC_AND_SYSTEM_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_SYSTEM_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_SYSTEM_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_SYSTEM_WITH_ALT_ADDR3
CALLBACK
DNC_AND_CALLBACK
CAMPDNC_ONLY_AND_CALLBACK
INTERNALDNC_ONLY_AND_CALLBACK
DNC_AND_CAMPDNC_AND_CALLBACK
NONE_WITH_ALT_AND_CALLBACK
DNC_ONLY_WITH_ALT_AND_CALLBACK
CAMPDNC_ONLY_WITH_ALT_AND_CALLBACK
INTERNALDNC_ONLY_WITH_ALT_AND_CALLBACK
DNC_AND_CAMPDNC_WITH_ALT_AND_CALLBACK
NONE_WITH_ALT_ADDR3_AND_CALLBACK
DNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
CAMPDNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
INTERNALDNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
DNC_AND_CAMPDNC_WITH_ALT_ADDR3_AND_CALLBACK
Manual Preview Dial
DISABLED
PREVIEW_AND_SKIP
PREVIEW_ONLY
Manual Dial Search Checkbox
SELECTED
SELECTED_RESET
SELECTED_LOCK
UNSELECTED
UNSELECTED_RESET
UNSELECTED_LOCK
Manual Dial Search Filter
NONE
CAMPLISTS_ONLY
CAMPLISTS_ALL
NONE_WITH_ALT
CAMPLISTS_ONLY_WITH_ALT
CAMPLISTS_ALL_WITH_ALT
NONE_WITH_ALT_ADDR3
CAMPLISTS_ONLY_WITH_ALT_ADDR3
CAMPLISTS_ALL_WITH_ALT_ADDR3
Manual Dial by Lead ID
Y
N
Manual Call Time Check
DISABLED
ENABLED
Manual Dial API
STANDARD
QUEUE
QUEUE_AND_AUTOCALL
Manual Dial CID
CAMPAIGN
AGENT_PHONE
AGENT_PHONE_OVERRIDE
Manual Dial Timeout
in seconds
Manual Minimum Attempt Seconds
in seconds
Manual Minimum Answer Seconds
in seconds
Phone Post Time Difference Alert
ENABLED
OUTSIDE_CALLTIME_ONLY
OUTSIDE_CALLTIME_PHONE
OUTSIDE_CALLTIME_POSTAL
OUTSIDE_CALLTIME_BOTH
DISABLED
In-Group Manual Dial
DISABLED
MANUAL_DIAL
NO_DIAL
BOTH
In-Group Manual Dial Select
CAMPAIGN_SELECTED
ALL_USER_GROUP
Agent Screen Clipboard Copy
NONE
lead_id
list_id
title
first_name
middle_initial
last_name
phone_code
phone_number
address1
address2
address3
city
state
province
postal_code
country_code
alt_phone
comments
date_of_birth
email
gender
gmt_offset_now
security_phrase
vendor_lead_code
Group Alias Allowed
Y
N
CRM Popup Login
Y
N
CRM Popup Address
Start Call URL
Dispo Call URL
No Agent Call URL
Extension Append CID
Y
N
Y_USER
Y_WITH_CAMPAIGN
Y_USER_WITH_CAMPAIGN
Blind Monitor Warning
DISABLED
ALERT
NOTICE
AUDIO
ALERT_NOTICE
ALERT_AUDIO
NOTICE_AUDIO
ALL
Blind Monitor Notice
Blind Monitor Filename
audio chooser
Custom 1
Custom 2
Custom 3
Custom 4
Custom 5
Default Transfer Group
---NONE---
Agent Transfer In-Group Validation
N
Y
Transfer In-Group Sort Order
GROUP_ID_UP
GROUP_ID_DOWN
GROUP_NAME_UP
GROUP_NAME_DOWN
PRIORITY_UP
PRIORITY_DOWN
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