ADMINISTRATION: Modify Campaign - Detail - outcamp - HotKeys
Call Center Dashboard - System Administration
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Real-time monitoring and analytics
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Campaign Hotkey Management
Manage system Campaign Hotkeys and permissions
Campaign Options
Basic
Detail
Statuses
HotKey
Pause Codes
AC-CID
QC
Real-Time
Show Campaign Hotkeys
Add Campaign Hotkeys
Custom Hotkeys Within This Campaign
HOT KEY
STATUS
DESCRIPTION
DELETE
1
A
Answering Machine
DELETE
2
ALTPH2
Alternate Phone Hot Dial
DELETE
3
ADDR3
Address3 Hot Dial
DELETE
Hotkey
1
2
3
4
5
6
7
8
9
Status
A - Answering Machine
B - Busy
CALLBK - Call Back
DAIR - Dead Air
DC - Disconnected Number
DEC - Declined Sale
DNC - DO NOT CALL
N - No Answer
NI - Not Interested
NP - No Pitch No Price
SALE - Sale Made
ALTPH2 - Alternate Phone Hot Dial
ADDR3 - Address3 Hot Dial
LTMG - Send to Answering Machine Msg
XFTAMM - Send to Answering Machine Msg
LTMGAD - Send to AM Message and Dispo
XAMMAD - Send to AM Message and Dispo
