Modify Lead

Call Center Dashboard - System Administration

Add A New Lead

Disposition (with statuses)

Modify vicidial log

Modify agent log

Modify closer log

Add closer log record

Callback Details

If you want to change this lead to a scheduled callback, first change the Disposition to CBHOLD, then submit and you will be able to set the callback date and time.

Calls To This Lead

#	DATE/TIME	LENGTH	STATUS	TSR	CAMPAIGN	LIST	LEAD	HANGUP REASON	PHONE	CALLER ID	UNIQUEID	SERVER IP

Closer Records For This Lead

#	DATE/TIME	LENGTH	STATUS	TSR	CAMPAIGN	LIST	LEAD	WAIT	HANGUP REASON	CALL ID	DID	UNIQUEID	SERVER IP
1	2026-08-26 14:44:04	19	A	0510	4854	999	400818	11.00	AGENT	Y8261444040000400818	1010	1787735643.150	192.168.29.68

Agent Log Records For This Lead

#	DATE/TIME	CAMPAIGN	TSR	PAUSE	WAIT	TALK	DISPO	STATUS	GROUP	SUB
1	2026-08-26 14:44:09	0510	0510	0	6	8	8	A	ADMIN

Park Logs For This Lead

#	PARK TIME	CHANNEL GROUP	TSR	STATUS	GRAB TIME	HANGUP TIME	PARK SEC	TALK SEC	EXTENSION

IVR Logs For This Lead

#	CAMPAIGN	DATE/TIME	CALL MENU	ACTION

Voicemail Message Daily Count Logs For This Lead

#	DATE	MESSAGE STARTED COUNT	MESSAGE COMPLETED COUNT

3-Way Press Logs For This Lead

#	PHONE	DATE/TIME	USER	RESULT

Outbound Emails For This Lead

#	DATE/TIME	USER	CAMPAIGN	EMAIL TO	MESSAGE	ATTACHMENTS

Recording For This Lead

#	LEAD	DATE/TIME	SECONDS	RECID	FILENAME	LOCATION	TSR
1	400818	2026-08-26 14:44:15	8	342	20260826-144415_100003	http://192.168.29.68/RECORD...	0510

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New Lead Management

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