ADMINISTRATION: MODIFY QUEUE GROUP Call Center Dashboard - System Administration

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Show User Search For A User User Stats User Status Time Sheet

Show Campaign Statuses HotKeys Pause Codes Presets AC-CID

Quality Control

Quality Control QC Calls by Campaign QC Calls by List QC Calls by Ingroup Show QC Scorecards Modify QC Codes

Inbound Email Groups Chat Groups DID RA Extensions Call Menu Filter Phone Groups

Show User Group Group Hourly Report Bulk Group Change

Show Remote Agent Show Extension Group

Dashboard

Real-time monitoring and analytics

Home Timeclock Chat Change language

Queue Groups Management

Manage system Queue Groups and permissions

Queue Groups :

Queue Group ID

Queue Group Name

Admin User Group

Active

Included Campaigns

056173 - new york
1607 - 1607_camp
inAlex - inAlex
outcamp - outcamp
test_k - test_k
testcamp - testcamp

Included Inbound Groups

16071 - 16071
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex

Delete This Queue Group

Click here to see Admin changes to this Queue Group entry