ADMINISTRATION: MODIFY CONTACT Call Center Dashboard - System Administration

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Show User Search For A User User Stats User Status Time Sheet

Show Campaign Statuses HotKeys Pause Codes Presets AC-CID

Quality Control

Quality Control QC Calls by Campaign QC Calls by List QC Calls by Ingroup Show QC Scorecards Modify QC Codes

Inbound Email Groups Chat Groups DID RA Extensions Call Menu Filter Phone Groups

Show User Group Group Hourly Report Bulk Group Change

Show Remote Agent Show Extension Group

Dashboard

Real-time monitoring and analytics

Home Timeclock Chat Change language

Contact Management

Manage system Contact and permissions

Contact : 1

First Name

Last Name

Office Number

Cell Number

Other Number 1

Other Number 2

BU Name

Department

Group

Job Title

Location

Delete This Contact

Click here to see Admin changes to this contact