ADMINISTRATION: MODIFY STATUS CATEGORY
Call Center Dashboard - System Administration
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Real-time monitoring and analytics
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STATUS CATEGORIES:
CATEGORY
NAME
STATUSES IN THIS CATEGORY
UNDEFINED
B DNC DROP INCALL NA NEW QUEUE
To Realtime Display:
Y
N
N
Sale Category:
Y
N
N
Dead Lead Category:
Y
N
N
Description:
DELETE
ADD NEW STATUS CATEGORY
Category ID:
Name:
TimeOnVDAD Display:
Y
N
Sale Category:
Y
N
Dead Lead Category:
Y
N
Description: