ADMINISTRATION: Modify In-Group

Inbound Group :

User Number

Not set as allowed in any campaigns!

Group Name

Group Color color chooser

Active

In-Group Calldate

Admin User Group

Park Music-on-Hold moh chooser

Web Form

Web Form Two

Web Form Three

Next Agent Call

Queue Priority

On-Hook Ring Time

On-Hook CID

On-Hook CID Number

Fronter Display

Script

Script Two

Ignore List Script Override

Status Group Override

Get Call Launch

Group Handling

Transfer-Conf DTMF 1

Transfer-Conf Number 1

Transfer-Conf DTMF 2

Transfer-Conf Number 2

Transfer-Conf Number 3

Transfer-Conf Number 4

Transfer-Conf Number 5

Timer Action

Timer Action Message

Timer Action Seconds

Timer Action Destination

Drop Call Seconds

Drop Seconds Override Container

Drop Action

Drop Lead Reset

Drop Exten

Voicemail voicemail chooser

Drop Transfer Group

Drop Call Menu

Call Time

Call time not found!

Action Transfer CID

After Hours Action

After Hours Lead Reset

After Hours Message Filename audio chooser

After Hours Extension

After Hours Voicemail voicemail chooser

After Hours Transfer Group

After Hours Call Menu

No Agents No Queueing

No Agent No Queue Action

No Agent No Queue Delay

No Agent No Queue Lead Reset

In-Queue No Agents Check

In-Queue No Agents Pause Exceptions

Areacode Filter

areacode filter list

Areacode Filter Seconds

Areacode Filter Action

Max Calls Method

Max Calls Count

Max Calls Action

Welcome Message Filename audio chooser

Play Welcome Message

Music On Hold Context moh chooser

On Hold Prompt Filename audio chooser

On Hold Prompt Interval

On Hold Prompt No Block

On Hold Prompt Seconds

Play Place in Line

Place in Line Caller Number audio chooser

Place in Line You Are Next Filename audio chooser

Play Estimated Hold Time

Calculate Estimated Hold Seconds

Estimated Hold Time Minimum Filename audio chooser

Estimated Hold Time Minimum Prompt No Block

Estimated Hold Time Minimum Prompt Seconds

Wait Time Option

Wait Time Second Option

Wait Time Third Option

Wait Time Option Seconds

Wait Time Option Lead Reset

Wait Time Option Extension

Wait Time Option Callmenu

Wait Time Option Voicemail voicemail chooser

Wait Time Option Transfer In-Group

Wait Time Option Press Filename audio chooser

Wait Time Option Press No Block

Wait Time Option Press Filename Seconds

Wait Time Option After Press Filename audio chooser

Wait Time Option Callback List ID

Wait Hold Option Priority

Estimated Hold Time Option

Hold Time Second Option

Hold Time Third Option

Hold Time Option Seconds

Hold Time Option Lead Reset

Hold Time Option Minimum

Hold Time Option Extension

Hold Time Option Callmenu

Hold Time Option Voicemail voicemail chooser

Hold Time Option Transfer In-Group

Hold Time Option Press Filename audio chooser

Hold Time Option Press No Block

Hold Time Option Press Filename Seconds

Hold Time Option After Press Filename audio chooser

Hold Time Option Callback List ID

Callback Queue Expire Hours

Callback Queue Call Time

Call time not found!

Callback Queue Dial Filter

CID Callback Number Validation

CID Callback Number Invalid Filter Phone Group

CID Callback Number Length

CID Callback Number Valid Filename audio chooser

CID Callback Number Confirmed Filename audio chooser

CID Callback Number Enter Filename audio chooser

CID Callback Number You Entered Filename audio chooser

CID Callback Number Confirm Filename audio chooser

CID Callback Number Invalid Filename audio chooser

CID Callback Number Reenter Filename audio chooser

CID Callback Number Error Filename audio chooser

Closing Time Action

Closing Time Now Trigger

Closing Time Press Filename audio chooser

Closing Time End Filename audio chooser

Closing Time Option Lead Reset

Closing Time Option Extension

Closing Time Option Callmenu

Closing Time Option Voicemail voicemail chooser

Closing Time Option Transfer In-Group

Closing Time Option Callback List ID

Agent Screen Search List Restrict

Agent Alert Filename audio chooser

Agent Alert Delay

Second Agent Alert Trigger

Second Agent Alert Trigger Seconds

Second Agent Alert Filename audio chooser

Second Agent Alert Delay

Second Agent Alert Container

Second Agent Alert Only

Third Agent Alert Trigger

Third Agent Alert Trigger Seconds

Third Agent Alert Filename audio chooser

Third Agent Alert Delay

Third Agent Alert Container

Third Agent Alert Only

Default Transfer Group

Default Group Alias

Dial In-Group CID

Hold Recall Transfer In-Group

No Delay Call Route

In-Group Recording Override

In-Group Recording Filename

Routing Initiated Recording

Stats Percent of Calls Answered Within X seconds 1

Stats Percent of Calls Answered Within X seconds 2

Enter In-Group URL

Start Call URL

Dispo Call URL

No Agent Call URL

Waiting Call URL On

Waiting Call URL Off

Add Lead URL

Add Lead Timezone

Extension Append CID

Uniqueid Status Display

Uniqueid Status Prefix

State Descriptions Banner

Populate Lead In-Group

Populate Lead Province

Populate Lead Owner

Populate Lead State Areacode

Populate Lead Source

Populate Lead Vendor

Populate Lead Comments

After Call Survey

After Call Survey Accept Filename audio chooser

After Call Survey Accept Digit

After Call Question Filename audio chooser

After Call End Call Menu

Custom 1

Custom 2

Custom 3

Custom 4

Custom 5

Inbound Group QC Settings

QC Statuses

QC Scorecard

QC WebForm

AGENT RANKS FOR THIS INBOUND GROUP

USER	GROUP	SELECTED	RANK	GRADE	DAILY LIMIT	CALLS TODAY

Dashboard

Inbound Group Management

Inbound Group :