ADMINISTRATION: Modify User

ADMINISTRATION: Modify User Call Center Dashboard - System Administration

Users : 3011

User Number

Password Strength:

Length: 0

Force Change Password

Last Login Info

Logins summary

Full Name

User Level

User Group

Phone Login

Phone Pass send this user a login link email

Active

Voicemail ID voicemail chooser

Email

Mobile Number

User Code

User Location

VERM Secondary User Group

Main Territory

User Nickname

AGENT INTERFACE OPTIONS

Agent Choose Ingroups

Agent Choose Blended

Hot Keys Active

Scheduled Callbacks

Agent-Only Callbacks

Next-Dial My Callbacks Override

Agent Call Manual

Manual Dial Filter Override

Agent Call Email

Agent Call Chat

Agent Recording

Agent Transfers

User Choose Language

Selected Language

Agent Recording Override

Agent Alter Customer Data Override

Agent Alter Customer Phone Override

Agent Shift Enforcement Override

Agent Call Log View Override

Campaign Hide Call Log Override

Agent Lead Search Override

Lead Filter only enabled with no-hopper manual dialing

Alert Enabled

Allow Alerts

Preset Contact Search

Max Inbound Calls

inbound calls today

Max Inbound Calls Filtering Enabled

inbound filtered calls today

Max Inbound Calls Filtering Options

Filter Statuses

Filter In-Groups

Filter Minimum Seconds

Max Manual Dial Hopper Calls

hopper calls today

Max Manual Dial Hopper Calls Per Hour

hopper calls this hour

Wrap Seconds Override

Agent Ready Max Logout Override

Additional Status Group

Campaign Ranks

CAMPAIGN	RANKchange	GRADEchange	CALLS	WEB VARS
056173 - new york			0
1607 - 1607_camp			0
inAlex - inAlex			0
inbound - inbound			0
outcamp - outcamp			0
test_k - test_k			0
testcamp - testcamp			0

Inbound Groups

INBOUND GROUP	RANKchange	GRADEchange	CALLS	LIMIT	WEB VARS
16071 - 16071			0
4854 - testing			0
AGENTDIRECT - Single Agent Direct Queue			0
AGENTDIRECT_CHAT - Agent Direct Queue for Chats			0
REMOTEINBOUND - REMOTEINBOUND			0
testalex - testalex			0

Custom 1

Custom 2

Custom 3

Custom 4

Custom 5

QC Enabled

QC User Level

QC Pass

QC Finish

QC Commit

ADMIN REPORT OPTIONS

Realtime Block User Info

Admin Hide Lead Data

Admin Hide Phone Data

Search Lead Ignore Group Restrictions

ADMIN INTERFACE OPTIONS

View Reports

Alter Agent Interface Options

Modify Users

Change Agent Campaign

Delete Users

Modify User Groups

Delete User Groups

Modify Lists

Delete Lists

Load Leads

Modify Leads

GDPR-Compliant Export Delete Leads

Download Lists

Export Reports

Delete From DNC Lists

Custom Fields Modify

Modify Campaigns

Campaign Detail

Modify Campaign Dial Prefix

Delete Campaigns

Modify In-Groups

Delete In-Groups

Modify DIDs

Delete DIDs

Modify Custom Dialplans

Modify Remote Agents

Delete Remote Agents

Modify Scripts

Delete Scripts

AGC Admin Access

AGC Delete Phones

Modify Call Times

Delete Call Times

Modify Servers

Modify Shifts

Modify Phones

Modify Carriers

Modify Email Accounts

Modify Labels

Modify Colors

Modify Languages

Modify Statuses

Modify Voicemail

Modify Audio Store

Modify Music On Hold

Modify TTS

Modify Contacts

CallCard Access

Modify Automated Reports

Add Timeclock Log Record

Modify Timeclock Log Record

Delete Timeclock Log Record

Manager Shift Enforcement Override

Manager Pause Code Approval

Modify IP Lists

Ignore IP List

Two Factor Auth Override

API USER OPTIONS, Only enable if needed

Agent API Access

API List Restrict

API Allowed Functions

DISABLE ADMIN AND AGENT SCREEN OPTIONS

API Only User

LEVEL 9 ADMIN OPTIONS

Modify Same User Level

Download Invalid Files

Alter Admin Interface Options

Delete This User

Click here for user time sheet

Click here for user status

Click here for user stats

Click here for user multiple day status detail report

Click here for user CallBack Holds

Click here to see Admin changes to this record