Call Center Dashboard - System Administration
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Real-time monitoring and analytics
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Agent-Manager Chat Log Management
Manage system agent-manager chat log and permissions
Agent-Manager Chat Log
Date
To
Campaigns
Inbound Groups
User Groups
Users
Chat type
Chat text
-- ALL CAMPAIGNS --
056173
1607
inAlex
outcamp
test_k
testcamp
-- ALL INBOUND GROUPS --
AGENTDIRECT_CHAT
-- ALL USER GROUPS --
ADMIN
-- ALL USERS --
0510 - 0510
111 - 111
1607 - 1607
2807 - 2807
2901 - 2901
6666 - Admin
71099 - 71099
81099 - 81099
VDAD - Outbound Auto Dial
VDCL - Inbound No Agent
-- INTERNAL --
-- CUSTOMER --
TEXT
HTML
PLEASE SELECT A CAMPAIGN AND DATE-TIME ABOVE AND CLICK SUBMIT NOTE: stats taken from shift specified