Call Center Dashboard - System Administration

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Show User Search For A User User Stats User Status Time Sheet

Show Campaign Statuses HotKeys Lead Recycle Auto-Alt Dial List Mix Pause Codes Presets

Show List Search For Lead Add New Lead Add DNC Number Load New Leads List Custom Fields Drop Lists

Quality Control

Quality Control QC Calls by Campaign QC Calls by List QC Calls by Ingroup Show QC Scorecards Modify QC Codes

Inbound Email Groups Chat Groups DID Call Menu Filter Phone Groups

Show User Group Group Hourly Report Bulk Group Change

Show Remote Agent Show Extension Group

Dashboard

Real-time monitoring and analytics

Home Timeclock Chat Change language

Listloader Custom Template Management

Manage system Listloader Custom Template and permissions

BACK TO ADMIN Go to Lead Loader

Listloader Custom Template Maker

Create a new template

Sample file fitting template (needed for field assignation)

Edit / delete an existing template

Select template to edit/delete

Edit template form
Standard Field	Custom Field
Select a template from the drop down menu above to show columns

New template form

Template ID

Template Name

Template Description

List ID template will load into

Statuses to dedupe against (optional)

Assign columns to file fields (selecting a different list will reset columns)
Standard Field	Custom Field
Select a list ID from the drop down menu above to show columns