Inbound Report

Date	Inbound Groups	Shift/Call time
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Inbound Call Stats : |testalex|

Totals

Total calls taken in to this In-Group	0
Average Call Length for all Calls	0 seconds
Answered Calls	0 0%
Average queue time for Answered Calls	0 seconds
Calls taken into the IVR for this In-Group	0

Drops

Total DROP Calls	0 0%
drop/answered	0%
Average hold time for DROP Calls	0 seconds
Drop rate for calls >= 5 seconds	0 0%
Drop rate for calls >= 10 seconds	0 0%

Custom Indicators

GDE (Answered/Total calls taken in to this In-Group)	0%
ACR (Dropped/Answered)	0%
AHT (Agent-Answered calls / Handle Time sec)	0 sec
OCR Occupancy Rate = (Handle Time / Handle + Wait sec)	0%

*Handle Time = (Talk+Hold+Dead+Dispo sec)

TMR1 (Answered within 20 seconds/Answered)	0%
TMR2 (Answered within 30 seconds/Answered)	0%
SL-1 (Answered within 20 seconds/All Calls)	0%
SL-2 (Answered within 30 seconds/All Calls)	0%

Queue Stats

Total Calls That entered Queue	0 0%
Average QUEUE Length for queue calls	0.00 seconds
Average QUEUE Length across all calls	0.00 seconds

Callback Queue Stats

Total Callback Queue Calls

0 0%

CALLBACK QUEUE CALL Hold Time Breakdown In Seconds

0	5	10	15	20	25	30	35	40	45	50	55	60	90	+90	TOTAL
	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

CALLBACK QUEUE CALL Hold Time Breakdown In Seconds

0	5	10	15	20	25	30	35	40	45	50	55	60	90	+90	TOTAL
	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

CALLBACK QUEUE CALL Drop Time Breakdown In Seconds

0	5	10	15	20	25	30	35	40	45	50	55	60	90	+90	TOTAL
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

CALLBACK QUEUE CALL Answered Time And Percent Breakdown In Seconds

	0	5	10	15	20	25	30	35	40	45	50	55	60	90	+90	TOTAL
INTERVAL																0
INT %	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%
CUMULATIVE		0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
CUM %	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%
CUM ANS %	%	%	%	%	%	%	%	%	%	%	%	%	%	%	%

CALLBACK QUEUE CALL Hangup Reason Stats

HANGUP REASON	CALLBACK QUEUE CALLS
TOTAL	0

CALLBACK QUEUE CALL Hangup Reason Stats

HANGUP REASON	CALLBACK QUEUE CALLS
TOTAL	0

CALLBACK QUEUE CALL Status Stats

STATUS	DESCRIPTION	CATEGORY	CALLBACK QUEUE CALLS	TOTAL TIME	AVG TIME	CALLBACK QUEUE CALLS/HOUR
TOTAL			0	0:00:00	0:00:00	0.00

CALLBACK QUEUE CALL Hangup Reason Stats

HANGUP REASON	CALLBACK QUEUE CALLS
TOTAL	0

CALLBACK QUEUE CALL Status Stats

STATUS	DESCRIPTION	CATEGORY	CALLBACK QUEUE CALLS	TOTAL TIME	AVG TIME	CALLBACK QUEUE CALLS/HOUR
TOTAL			0	0:00:00	0:00:00	0.00

CALLBACK QUEUE CALL Custom Status Category Stats

CATEGORY	CALLBACK QUEUE CALLS	DESCRIPTION
QC	0	QC-specific status
TOTAL		0

CALLBACK QUEUE CALL Hangup Reason Stats

HANGUP REASON	CALLBACK QUEUE CALLS
TOTAL	0

CALLBACK QUEUE CALL Status Stats

STATUS	DESCRIPTION	CATEGORY	CALLBACK QUEUE CALLS	TOTAL TIME	AVG TIME	CALLBACK QUEUE CALLS/HOUR
TOTAL			0	0:00:00	0:00:00	0.00

CALLBACK QUEUE CALL Custom Status Category Stats

CATEGORY	CALLBACK QUEUE CALLS	DESCRIPTION
QC	0	QC-specific status
TOTAL		0

CALLBACK QUEUE CALL Initial Queue Position Breakdown

1	2	3	4	5	6	7	8	9	10	15	20	25	+25	TOTAL
														0

CALLBACK QUEUE CALL Hangup Reason Stats

HANGUP REASON	CALLBACK QUEUE CALLS
TOTAL	0

CALLBACK QUEUE CALL Status Stats

STATUS	DESCRIPTION	CATEGORY	CALLBACK QUEUE CALLS	TOTAL TIME	AVG TIME	CALLBACK QUEUE CALLS/HOUR
TOTAL			0	0:00:00	0:00:00	0.00

CALLBACK QUEUE CALL Custom Status Category Stats

CATEGORY	CALLBACK QUEUE CALLS	DESCRIPTION
QC	0	QC-specific status
TOTAL		0

CALLBACK QUEUE CALL Initial Queue Position Breakdown

1	2	3	4	5	6	7	8	9	10	15	20	25	+25	TOTAL
														0

CALLBACK QUEUE CALL Agent Stats

AGENT	CALLBACK QUEUE CALLS	TIME H:M:S	AVERAGE
TOTAL Agents : 0	0	0:00:00	0:00:00

CALLBACK QUEUE CALL Agent Stats

GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLBACK QUEUE CALLS TAKEN INTO THIS IN-GROUP

HOUR	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	DROPS	TOTAL
+0000+
15
30
45
+0100+
15
30
45
+0200+
15
30
45
+0300+
15
30
45
+0400+
15
30
45
+0500+
15
30
45
+0600+
15
30
45
+0700+
15
30
45
+0800+
15
30
45
+0900+
15
30
45
+1000+
15
30
45
+1100+
15
30
45
+1200+
15
30
45
+1300+
15
30
45
+1400+
15
30
45
+1500+
15
30
45
+1600+
15
30
45
+1700+
15
30
45
+1800+
15
30
45
+1900+
15
30
45
+2000+
15
30
45
+2100+
15
30
45
+2200+
15
30
45
+2300+
15
30
45
+2400+

CALLBACK QUEUE CALL Answeres Time Breakdown In Second

HOUR	0	5	10	15	20	25	30	35	40	45	50	55	60	90	+90
+0000+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+0100+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+0200+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+0300+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+0400+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+0500+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+0600+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+0700+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+0800+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+0900+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+1000+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+1100+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+1200+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+1300+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+1400+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+1500+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+1600+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+1700+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+1800+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+1900+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+2000+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+2100+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+2200+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+2300+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
15	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
30	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
45	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
+2400+	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
TOTALS

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Inbound Report Management

Inbound Report