Campaign ID

Campaign Name

Campaign Description

Campaign Change Date

Campaign Login Date

Campaign Call Date

Active

Admin User Group All Admin User Groups ADMIN - VICIDIAL ADMINISTRATORS ADMIN

Park Music-on-Hold

Web Form

Web Form Two

Web Form Three

Allow Closers

Allow Emails

Allow Chats

Web Form Target

Dial Status

Add A Dial Status to Call

Allow Inbound and Blended

List Order Randomize

List Order DOWN DOWN UP DOWN PHONE UP PHONE DOWN LAST NAME UP LAST NAME DOWN COUNT UP COUNT RANDOM DOWN LAST CALL TIME UP LAST CALL TIME DOWN RANK UP RANK DOWN OWNER UP OWNER DOWN TIMEZONE UP TIMEZONE DOWN 2nd NEW DOWN 3rd NEW DOWN 4th NEW DOWN 5th NEW DOWN 6th NEW UP 2nd NEW UP 3rd NEW UP 4th NEW UP 5th NEW UP 6th NEW DOWN PHONE 2nd NEW DOWN PHONE 3rd NEW DOWN PHONE 4th NEW DOWN PHONE 5th NEW DOWN PHONE 6th NEW UP PHONE 2nd NEW UP PHONE 3rd NEW UP PHONE 4th NEW UP PHONE 5th NEW UP PHONE 6th NEW DOWN LAST NAME 2nd NEW DOWN LAST NAME 3rd NEW DOWN LAST NAME 4th NEW DOWN LAST NAME 5th NEW DOWN LAST NAME 6th NEW UP LAST NAME 2nd NEW UP LAST NAME 3rd NEW UP LAST NAME 4th NEW UP LAST NAME 5th NEW UP LAST NAME 6th NEW DOWN COUNT 2nd NEW DOWN COUNT 3rd NEW DOWN COUNT 4th NEW DOWN COUNT 5th NEW DOWN COUNT 6th NEW UP COUNT 2nd NEW UP COUNT 3rd NEW UP COUNT 4th NEW UP COUNT 5th NEW UP COUNT 6th NEW RANDOM 2nd NEW RANDOM 3rd NEW RANDOM 4th NEW RANDOM 5th NEW RANDOM 6th NEW DOWN LAST CALL TIME 2nd NEW DOWN LAST CALL TIME 3rd NEW DOWN LAST CALL TIME 4th NEW DOWN LAST CALL TIME 5th NEW DOWN LAST CALL TIME 6th NEW UP LAST CALL TIME 2nd NEW UP LAST CALL TIME 3rd NEW UP LAST CALL TIME 4th NEW UP LAST CALL TIME 5th NEW UP LAST CALL TIME 6th NEW DOWN RANK 2nd NEW DOWN RANK 3rd NEW DOWN RANK 4th NEW DOWN RANK 5th NEW DOWN RANK 6th NEW UP RANK 2nd NEW UP RANK 3rd NEW UP RANK 4th NEW UP RANK 5th NEW UP RANK 6th NEW DOWN OWNER 2nd NEW DOWN OWNER 3rd NEW DOWN OWNER 4th NEW DOWN OWNER 5th NEW DOWN OWNER 6th NEW UP OWNER 2nd NEW UP OWNER 3rd NEW UP OWNER 4th NEW UP OWNER 5th NEW UP OWNER 6th NEW DOWN TIMEZONE 2nd NEW DOWN TIMEZONE 3rd NEW DOWN TIMEZONE 4th NEW DOWN TIMEZONE 5th NEW DOWN TIMEZONE 6th NEW UP TIMEZONE 2nd NEW UP TIMEZONE 3rd NEW UP TIMEZONE 4th NEW UP TIMEZONE 5th NEW UP TIMEZONE 6th NEW

List Order Secondary LEAD_ASCENDLEAD_DESCENDCALLTIME_ASCENDCALLTIME_DESCENDVENDOR_ASCENDVENDOR_DESCENDLEAD_ASCEND

List Mix DISABLED DISABLED - DISABLED

Lead Filter NONE DROP72HOUR - UK 72 hour Drop No Call NONE -

Drop Lockout Time

Call Count Limit

Call Count Target

Minimum Hopper Level 1510205010020050070010002000300040005000100

Automatic Hopper Level YNN

Automatic Hopper Multiplier 0.10.20.30.40.50.60.70.80.91.01.11.21.31.41.51.61.71.81.92.02.22.42.62.83.03.54.02.0

Auto Trim Hopper

Hopper VLC Dup Check

Manual Dial Hopper Check

Force Reset of Hopper

Dial Method MANUALRATIOADAPT_HARD_LIMITADAPT_TAPEREDADAPT_AVERAGEINBOUND_MANRATIO

Auto Dial Level 1.00 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 2 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 3 3.25 3.5 3.75 4 4.5 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 (0 = off)      ADAPT OVERRIDE

Auto Dial Level Threshold DISABLEDLOGGED-IN_AGENTSNON-PAUSED_AGENTSWAITING_AGENTSDISABLED

agents 0012345678910111213141516171819202530354050

Available Only Tally

Available Only Tally Threshold DISABLEDLOGGED-IN_AGENTSNON-PAUSED_AGENTSWAITING_AGENTSDISABLED

agents 0012345678910111213141516171819202530354050

Agent In-Call Tally Seconds Threshold digits only

Drop Percentage Limit  % 100 99 98 97 96 95 94 93 92 91 90 89 88 87 86 85 84 83 82 81 80 79 78 77 76 75 74 73 72 71 70 69 68 67 66 65 64 63 62 61 60 59 58 57 56 55 54 53 52 51 50 49 48 47 46 45 44 43 42 41 40 39 38 37 36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2.9 2.8 2.7 2.6 2.5 2.4 2.3 2.2 2.1 2 1.9 1.8 1.7 1.6 1.5 1.4 1.3 1.2 1.1 1 0.9 0.8 0.7 0.6 0.5 0.4 0.3 0.2 0.099999999999998 3

Maximum Adapt Dial Level number only

Latest Server Time 4 digits only

Adapt Intensity Modifier 40 - More Intense 39 - More Intense 38 - More Intense 37 - More Intense 36 - More Intense 35 - More Intense 34 - More Intense 33 - More Intense 32 - More Intense 31 - More Intense 30 - More Intense 29 - More Intense 28 - More Intense 27 - More Intense 26 - More Intense 25 - More Intense 24 - More Intense 23 - More Intense 22 - More Intense 21 - More Intense 20 - More Intense 19 - More Intense 18 - More Intense 17 - More Intense 16 - More Intense 15 - More Intense 14 - More Intense 13 - More Intense 12 - More Intense 11 - More Intense 10 - More Intense 9 - More Intense 8 - More Intense 7 - More Intense 6 - More Intense 5 - More Intense 4 - More Intense 3 - More Intense 2 - More Intense 1 - More Intense 0 - Balanced -1 - Less Intense -2 - Less Intense -3 - Less Intense -4 - Less Intense -5 - Less Intense -6 - Less Intense -7 - Less Intense -8 - Less Intense -9 - Less Intense -10 - Less Intense -11 - Less Intense -12 - Less Intense -13 - Less Intense -14 - Less Intense -15 - Less Intense -16 - Less Intense -17 - Less Intense -18 - Less Intense -19 - Less Intense -20 - Less Intense -21 - Less Intense -22 - Less Intense -23 - Less Intense -24 - Less Intense -25 - Less Intense -26 - Less Intense -27 - Less Intense -28 - Less Intense -29 - Less Intense -30 - Less Intense -31 - Less Intense -32 - Less Intense -33 - Less Intense -34 - Less Intense -35 - Less Intense -36 - Less Intense -37 - Less Intense -38 - Less Intense -39 - Less Intense -40 - Less Intense

Dial Level Difference Target 40 --- 40 Calls Waiting for Agents 39 --- 39 Calls Waiting for Agents 38 --- 38 Calls Waiting for Agents 37 --- 37 Calls Waiting for Agents 36 --- 36 Calls Waiting for Agents 35 --- 35 Calls Waiting for Agents 34 --- 34 Calls Waiting for Agents 33 --- 33 Calls Waiting for Agents 32 --- 32 Calls Waiting for Agents 31 --- 31 Calls Waiting for Agents 30 --- 30 Calls Waiting for Agents 29 --- 29 Calls Waiting for Agents 28 --- 28 Calls Waiting for Agents 27 --- 27 Calls Waiting for Agents 26 --- 26 Calls Waiting for Agents 25 --- 25 Calls Waiting for Agents 24 --- 24 Calls Waiting for Agents 23 --- 23 Calls Waiting for Agents 22 --- 22 Calls Waiting for Agents 21 --- 21 Calls Waiting for Agents 20 --- 20 Calls Waiting for Agents 19 --- 19 Calls Waiting for Agents 18 --- 18 Calls Waiting for Agents 17 --- 17 Calls Waiting for Agents 16 --- 16 Calls Waiting for Agents 15 --- 15 Calls Waiting for Agents 14 --- 14 Calls Waiting for Agents 13 --- 13 Calls Waiting for Agents 12 --- 12 Calls Waiting for Agents 11 --- 11 Calls Waiting for Agents 10 --- 10 Calls Waiting for Agents 9 --- 9 Calls Waiting for Agents 8 --- 8 Calls Waiting for Agents 7 --- 7 Calls Waiting for Agents 6 --- 6 Calls Waiting for Agents 5 --- 5 Calls Waiting for Agents 4 --- 4 Calls Waiting for Agents 3 --- 3 Calls Waiting for Agents 2 --- 2 Calls Waiting for Agents 1 --- 1 Calls Waiting for Agents 0 --- 0 Balanced -1 --- 1 Agents Waiting for Calls -2 --- 2 Agents Waiting for Calls -3 --- 3 Agents Waiting for Calls -4 --- 4 Agents Waiting for Calls -5 --- 5 Agents Waiting for Calls -6 --- 6 Agents Waiting for Calls -7 --- 7 Agents Waiting for Calls -8 --- 8 Agents Waiting for Calls -9 --- 9 Agents Waiting for Calls -10 --- 10 Agents Waiting for Calls -11 --- 11 Agents Waiting for Calls -12 --- 12 Agents Waiting for Calls -13 --- 13 Agents Waiting for Calls -14 --- 14 Agents Waiting for Calls -15 --- 15 Agents Waiting for Calls -16 --- 16 Agents Waiting for Calls -17 --- 17 Agents Waiting for Calls -18 --- 18 Agents Waiting for Calls -19 --- 19 Agents Waiting for Calls -20 --- 20 Agents Waiting for Calls -21 --- 21 Agents Waiting for Calls -22 --- 22 Agents Waiting for Calls -23 --- 23 Agents Waiting for Calls -24 --- 24 Agents Waiting for Calls -25 --- 25 Agents Waiting for Calls -26 --- 26 Agents Waiting for Calls -27 --- 27 Agents Waiting for Calls -28 --- 28 Agents Waiting for Calls -29 --- 29 Agents Waiting for Calls -30 --- 30 Agents Waiting for Calls -31 --- 31 Agents Waiting for Calls -32 --- 32 Agents Waiting for Calls -33 --- 33 Agents Waiting for Calls -34 --- 34 Agents Waiting for Calls -35 --- 35 Agents Waiting for Calls -36 --- 36 Agents Waiting for Calls -37 --- 37 Agents Waiting for Calls -38 --- 38 Agents Waiting for Calls -39 --- 39 Agents Waiting for Calls -40 --- 40 Agents Waiting for Calls

Dial Level Difference Target Method ADAPT_CALC_ONLYCALLS_PLACEDADAPT_CALC_ONLY

Concurrent Transfers AUTO123456789101520253040506080100100010000AUTO

Queue Priority 99 - Higher 98 - Higher 97 - Higher 96 - Higher 95 - Higher 94 - Higher 93 - Higher 92 - Higher 91 - Higher 90 - Higher 89 - Higher 88 - Higher 87 - Higher 86 - Higher 85 - Higher 84 - Higher 83 - Higher 82 - Higher 81 - Higher 80 - Higher 79 - Higher 78 - Higher 77 - Higher 76 - Higher 75 - Higher 74 - Higher 73 - Higher 72 - Higher 71 - Higher 70 - Higher 69 - Higher 68 - Higher 67 - Higher 66 - Higher 65 - Higher 64 - Higher 63 - Higher 62 - Higher 61 - Higher 60 - Higher 59 - Higher 58 - Higher 57 - Higher 56 - Higher 55 - Higher 54 - Higher 53 - Higher 52 - Higher 51 - Higher 50 - Higher 49 - Higher 48 - Higher 47 - Higher 46 - Higher 45 - Higher 44 - Higher 43 - Higher 42 - Higher 41 - Higher 40 - Higher 39 - Higher 38 - Higher 37 - Higher 36 - Higher 35 - Higher 34 - Higher 33 - Higher 32 - Higher 31 - Higher 30 - Higher 29 - Higher 28 - Higher 27 - Higher 26 - Higher 25 - Higher 24 - Higher 23 - Higher 22 - Higher 21 - Higher 20 - Higher 19 - Higher 18 - Higher 17 - Higher 16 - Higher 15 - Higher 14 - Higher 13 - Higher 12 - Higher 11 - Higher 10 - Higher 9 - Higher 8 - Higher 7 - Higher 6 - Higher 5 - Higher 4 - Higher 3 - Higher 2 - Higher 1 - Higher 0 - Even -1 - Lower -2 - Lower -3 - Lower -4 - Lower -5 - Lower -6 - Lower -7 - Lower -8 - Lower -9 - Lower -10 - Lower -11 - Lower -12 - Lower -13 - Lower -14 - Lower -15 - Lower -16 - Lower -17 - Lower -18 - Lower -19 - Lower -20 - Lower -21 - Lower -22 - Lower -23 - Lower -24 - Lower -25 - Lower -26 - Lower -27 - Lower -28 - Lower -29 - Lower -30 - Lower -31 - Lower -32 - Lower -33 - Lower -34 - Lower -35 - Lower -36 - Lower -37 - Lower -38 - Lower -39 - Lower -40 - Lower -41 - Lower -42 - Lower -43 - Lower -44 - Lower -45 - Lower -46 - Lower -47 - Lower -48 - Lower -49 - Lower -50 - Lower -51 - Lower -52 - Lower -53 - Lower -54 - Lower -55 - Lower -56 - Lower -57 - Lower -58 - Lower -59 - Lower -60 - Lower -61 - Lower -62 - Lower -63 - Lower -64 - Lower -65 - Lower -66 - Lower -67 - Lower -68 - Lower -69 - Lower -70 - Lower -71 - Lower -72 - Lower -73 - Lower -74 - Lower -75 - Lower -76 - Lower -77 - Lower -78 - Lower -79 - Lower -80 - Lower -81 - Lower -82 - Lower -83 - Lower -84 - Lower -85 - Lower -86 - Lower -87 - Lower -88 - Lower -89 - Lower -90 - Lower -91 - Lower -92 - Lower -93 - Lower -94 - Lower -95 - Lower -96 - Lower -97 - Lower -98 - Lower -99 - Lower

Multiple Campaign Drop Rate Group DISABLED 101 ( -EMPTY- ) 102 ( -EMPTY- ) 103 ( -EMPTY- ) 104 ( -EMPTY- ) 105 ( -EMPTY- ) 106 ( -EMPTY- ) 107 ( -EMPTY- ) 108 ( -EMPTY- ) 109 ( -EMPTY- ) 110 ( -EMPTY- ) DISABLED

Inbound Queue No Dial DISABLEDENABLEDALL_SERVERSENABLED_WITH_CHATALL_SERVERS_WITH_CHATDISABLED

Inbound No-Agents No-Dial ---DISABLED---

Inbound No-Agents No-Dial Threshold number only

Auto Alt-Number Dialing NONEALT_ONLYADDR3_ONLYALT_AND_ADDR3ALT_AND_EXTENDEDALT_AND_ADDR3_AND_EXTENDEDEXTENDED_ONLYMULTI_LEADNONE

Auto Alt-Number Dialing Threshold number only

Next Agent Call randomoldest_call_startoldest_call_finishoverall_user_levelcampaign_rankcampaign_grade_randomfewest_callslongest_wait_timeoverall_user_level_wait_timecampaign_rank_wait_timefewest_calls_wait_timelongest_wait_time

Local Call Time 12pm-5pm - default 12pm to 5pm calling 12pm-9pm - default 12pm to 9pm calling 9am-9pm - default 9am to 9pm calling 24hours -

Call time not found

Dial Timeout in seconds

Dial Timeout Lead Container DISABLED

Dial Prefix for 91NXXNXXXXXX value would be 9, for no dial prefix use X

Manual Dial Prefix

Omit Phone Code YNN

Campaign CallerID

Custom CallerID YNAREACODEUSER_CUSTOM_1USER_CUSTOM_2USER_CUSTOM_3USER_CUSTOM_4USER_CUSTOM_5N

CID Group ---DISABLED---123456789 - AREACODE - 123456789 TEST - NONE - TEST

CID Group Failover ---DISABLED---123456789 - AREACODE - 123456789 TEST - NONE - TEST

Routing Extension

Campaign Rec exten

Campaign Recording NEVERONDEMANDALLCALLSALLFORCEALLFORCE

Campaign Rec Filename

Recording Delay in seconds

Routing Initiated Recording YNY

Call Notes Per Call ENABLEDDISABLEDDISABLED

Per Call Notes Required DISABLEDENABLED5_CHARACTERS15_CHARACTERS30_CHARACTERS100_CHARACTERSDISABLED

Comments All Tabs ENABLEDDISABLEDDISABLED

Comments Dispo Screen ENABLEDDISABLEDREPLACE_CALL_NOTESDISABLED

Comments Callback Screen ENABLEDDISABLEDREPLACE_CB_NOTESDISABLED

QC Comments History CLICKAUTO_OPENCLICK_ALLOW_MINIMIZEAUTO_OPEN_ALLOW_MINIMIZECLICK

Hide Call Log Info YNSHOW_1SHOW_2SHOW_3SHOW_4SHOW_5SHOW_6SHOW_7SHOW_8SHOW_9SHOW_10N

Call Log View Days

Agent Lead Search ENABLEDDISABLEDLIVE_CALL_INBOUNDLIVE_CALL_INBOUND_AND_MANUALDISABLED

Agent Lead Search Method SYSTEMCAMPAIGNLISTSCAMPLISTS_ALLLISTUSER_CAMPAIGNLISTSUSER_CAMPLISTS_ALLUSER_LISTGROUP_SYSTEMGROUP_CAMPAIGNLISTSGROUP_CAMPLISTS_ALLGROUP_LISTTERRITORY_SYSTEMTERRITORY_CAMPAIGNLISTSTERRITORY_CAMPLISTS_ALLTERRITORY_LISTCAMPLISTS_ALL

Agent Search In-Group List Restrict ENABLEDENABLED_OVERRIDEDISABLEDDISABLED

Script NONE 0510 - chetak CALLNOTES -

Script Two NONE 0510 - chetak -

Clear Script DISABLEDENABLEDDISABLED

User Group Script Override DISABLEDENABLEDDISABLED

Script Tab Frame Location DEFAULTLEFT_EDGEDEFAULT

Script Tab Height Override

Clear Form Tab DISABLEDENABLEDACKNOWLEDGEACKNOWLEDGE

Get Call Launch NONESCRIPTPREVIEW_SCRIPTWEBFORMPREVIEW_WEBFORMSCRIPTTWOPREVIEW_SCRIPTTWOWEBFORMTWOPREVIEW_WEBFORMTWOWEBFORMTHREEPREVIEW_WEBFORMTHREEFORMPREVIEW_FORMEMAILCHATWEBFORM

Show Confetti DISABLED DISABLEDSALESCALLBACKSSALES_AND_CALLBACKS

Answering Machine Message

Voicemail Message Daily Limit

WaitForSilence Options

Manual VM Status Updates ENABLEDDISABLEDENABLED

AM Message Wildcards YNN

AMD Type AMD built-inKHOMP GatewaySangoma CPDAMD

AMD send to Action YNN

AMD Agent Route Options ENABLEDPENDINGDISABLEDDISABLED

CPD AMD Action DISABLEDDISPOMESSAGEINGROUPCALLMENUDISABLED

CPD Unknown Action DISABLEDDISPOMESSAGEINGROUPCALLMENUDISABLED

AMD Inbound Group 16071 - 16071 4854 - testing AGENTDIRECT - Single Agent Direct Queue AGENTDIRECT_CHAT - Agent Direct Queue for Chats REMOTEINBOUND - REMOTEINBOUND testalex - testalex ---NONE---

AMD Call Menu default---agent defaultlog ---NONE---

VM Message Group ---NONE---

Leave VM No Dispo DISABLEDENABLEDDISABLED

Transfer-Conf DTMF 1

Transfer-Conf Number 1

Transfer-Conf DTMF 2

Transfer-Conf Number 2

Transfer-Conf Number 3

Transfer-Conf Number 4

Transfer-Conf Number 5

Enable Transfer Presets DISABLEDENABLEDSTAGINGCONTACTSDISABLED

Hide Transfer Number to Dial DISABLEDENABLEDDISABLED

PrePopulate Transfer Preset NPRESET_1PRESET_2PRESET_3PRESET_4PRESET_5N

Quick Transfer Button NIN_GROUPPRESET_1PRESET_2PRESET_3PRESET_4PRESET_5NLOCKED_IN_GROUPLOCKED_PRESET_1LOCKED_PRESET_2LOCKED_PRESET_3LOCKED_PRESET_4LOCKED_PRESET_5

Transfer-Conf Button Launch NONESCRIPTWEBFORMSCRIPTTWOWEBFORMTWOWEBFORMTHREEFORMNONE

Transfer No Dispo DISABLEDEXTERNAL_ONLYLOCAL_ONLYLEAVE3WAY_ONLYLOCAL_AND_EXTERNALLOCAL_AND_LEAVE3WAYLEAVE3WAY_AND_EXTERNALLOCAL_AND_EXTERNAL_AND_LEAVE3WAYDISABLED

Custom 3-Way Button Transfer DISABLEDPRESET_1PRESET_2PRESET_3PRESET_4PRESET_5FIELD_address3FIELD_provinceFIELD_security_phraseFIELD_vendor_lead_codeFIELD_emailFIELD_ownerPARK_PRESET_1PARK_PRESET_2PARK_PRESET_3PARK_PRESET_4PARK_PRESET_5PARK_FIELD_address3PARK_FIELD_provincePARK_FIELD_security_phrasePARK_FIELD_vendor_lead_codePARK_FIELD_emailPARK_FIELD_ownerVIEW_PRESETVIEW_CONTACTSDISABLED

3-Way Call Outbound CallerID CAMPAIGNCUSTOMERAGENT_PHONEAGENT_CHOOSECUSTOM_CIDCAMPAIGN

3-Way Call Dial Prefix

3-Way Volume Buttons ENABLEDDISABLEDENABLED

Customer 3-Way Hangup Logging DISABLEDENABLEDENABLED

Customer 3-Way Hangup Seconds

Customer 3-Way Hangup Action NONEDISPONONE

3-Way Recording Stop NYN

3-Way Recording Stop Exception DISABLED

Leave 3-Way Start Recording DISABLEDALL_CALLSALL_BUT_EXCEPTIONSONLY_EXCEPTIONSDISABLED

Leave 3-Way Start Recording Exception DISABLED

Leave 3-Way Stop Recording DISABLEDALL_CALLSDISABLED

Hangup Xfer Recording Start NYN

Park Call IVR DISABLEDENABLEDENABLED_PARK_ONLYENABLED_BUTTON_HIDDENDISABLED

Park Call IVR AGI

Timer Action NONED1_DIALD2_DIALD3_DIALD4_DIALD5_DIALD1_DIAL_QUIETD2_DIAL_QUIETD3_DIAL_QUIETD4_DIAL_QUIETD5_DIAL_QUIETMESSAGE_ONLYWEBFORMSCRIPTTWOWEBFORMTWOWEBFORMTHREEHANGUPCALLMENUEXTENSIONIN_GROUPNONE

Timer Action Message

Timer Action Seconds

Timer Action Destination

Scheduled Callbacks YNY

Scheduled Callbacks Alert NONEBLINKREDBLINK_REDBLINK_DEFERRED_DEFERBLINK_RED_DEFERBLINK_RED

Send Callbacks Email YNN

Scheduled Callbacks Count LIVEALL_ACTIVEALL_ACTIVE

Scheduled Callbacks Days Limit

Scheduled Callbacks Hours Block

Scheduled Callbacks Calltime Block ENABLEDDISABLEDDISABLED

Scheduled Callbacks Active Limit

Scheduled Callbacks Active Limit Override NYN

Scheduled Callbacks Display Days

Anyone Callbacks DNC Filter ENABLEDDISABLEDDISABLED

My Callbacks Checkbox Default CHECKEDUNCHECKEDCHECKED

Show Previous Callback DISABLEDENABLEDENABLED

Scheduled Callbacks Useronly Move Minutes

Next-Dial My Callbacks DISABLEDENABLEDDISABLED

Scheduled Callbacks Force Dial YNN

Scheduled Callbacks Local Timezones---DISABLED---TIMEZONES_AUSTRALIA - Australian Timezone List TIMEZONES_CANADA - Canadian Timezone List TIMEZONES_USA - USA Timezone List

Scheduled Callbacks Auto Reschedule DISABLEDDAY_1DAY_2DAY_3DAY_4DAY_5DAY_6WEEK_1WEEK_2WEEK_3MONTH_1MONTH_2MONTH_3MONTH_4MONTH_5MONTH_6DISABLED

Drop Call Seconds

Drop Action AUDIOHANGUPMESSAGEVOICEMAILVMAIL_NO_INSTIN_GROUPCALLMENUMESSAGE

Safe Harbor Exten

Safe Harbor Audio

Safe Harbor Audio Field DISABLEDvendor_lead_codesource_idlist_idphone_codephone_numbertitlefirst_namemiddle_initiallast_nameaddress1address2address3citystateprovincepostal_codecountry_codegenderalt_phoneemailsecurity_phrasecommentsrankownerentry_list_idDISABLED

Safe Harbor Call Menu default---agent - agent phones restricted to only internal extensionsdefaultlog - logging of all outbound calls from agent phones

Voicemail

Drop Transfer Group 16071 - 16071 4854 - testing AGENTDIRECT - Single Agent Direct Queue AGENTDIRECT_CHAT - Agent Direct Queue for Chats REMOTEINBOUND - REMOTEINBOUND testalex - testalex ---NONE---

Agent Call Hangup Route HANGUPMESSAGEEXTENSIONIN_GROUPCALLMENUHANGUP

-no value required-

Agent Hangup In-Group Override NYN

Disable Dispo Screen DISPO_ENABLEDDISPO_DISABLEDDISPO_SELECT_DISABLEDDISPO_ENABLED

Disable Dispo Status

Script on top of Dispo NYN

Wrap Up Seconds

Wrap Up Message

Wrap Up Bypass ENABLEDDISABLEDENABLED

Wrap Up After Hotkey ENABLEDDISABLEDDISABLED

Dead Call Trigger Action DISABLEDAUDIOURLAUDIO_AND_URLDISABLED

Dead Call Trigger Seconds

Dead Call Trigger Repeat NOREPEAT_ALLREPEAT_AUDIOREPEAT_URLNO

Dead Call Trigger Audio

Dead Call Trigger URL

Dead Call Max Seconds

Dead Call Max Status

Dead Call to Dispo OnlyENABLEDDISABLEDDISABLED

Dead Call Stop Recording DISABLED ALL_CALLS OUTBOUND_ONLY INBOUND_ONLY AUTODIAL_ONLY MANUAL_ONLY DISABLED

Dispo Call Max Seconds

Dispo Call Max Status

Agent Pause Max Seconds

Agent Pause Max Status

Agent Pause Max Exceptions DISABLEDNo Pause Codes Lists Found

Pause Max URL

Agent Ready Max Seconds Logout

Inbound Manual Dial Agent Forced Ready Seconds

InMan Agent Forced Ready Override Container DISABLED

Customer Gone Warning Seconds

Use Internal DNC ListYNAREACODEN

Use Campaign DNC ListYNAREACODEN

Other Campaign DNC

Agent Pause Codes ActiveFORCEYNFORCE

Auto Pause Pre-Call WorkYNN

Auto Resume Pre-Call WorkYNN

Auto Pause Pre-Call Code

Campaign Stats RefreshYNN

Real-Time Agent Time StatsDISABLEDWAIT_CUST_ACWWAIT_CUST_ACW_PAUSECALLS_WAIT_CUST_ACW_PAUSECALLS_WAIT_CUST_ACW_PAUSE

Disable Alter Customer DataYNN

Disable Alter Customer Phone YNHIDEY

Allow No-Hopper-Leads Logins YNY

No Hopper Dialing YNN

Owner Only Dialing NONEUSERTERRITORYUSER_GROUPUSER_BLANKTERRITORY_BLANKUSER_GROUP_BLANKNONE

Owner Populate ENABLEDDISABLEDDISABLED

Agent Display Dialable Leads YNN

Agent Screen Labels --SYSTEM-SETTINGS-- - Default--SYSTEM-SETTINGS--

Allow Required Fields YNN

Status Display Fields NAMECALLIDLEADIDLISTIDCALLID_LEADIDCALLID_LISTIDCALLID_LEADID_LISTIDNAME_CALLIDNAME_CALLID_LEADIDNAME_CALLID_LISTIDNAME_CALLID_LEADID_LISTID---NONE---CALLID

Status Display In-Group ENABLEDDISABLEDENABLED

State Descriptions Banner ---DISABLED---

Agent Display Fields

Agent Screen Time Display DISABLEDENABLED_BASICENABLED_FULLENABLED_BILL_BREAK_LUNCH_COACHENABLED_BASIC_RANGEENABLED_FULL_RANGEENABLED_EXTENDED_RANGEENABLED_BILL_BREAK_LUNCH_COACH_RANGEDISABLED

Agent Display Queue Count YNY

Calls In Queue Count Display 1DISABLED---DISABLED---

Calls In Queue Count Display 2DISABLED---DISABLED---

Agent View Calls in Queue NONEALL12345NONE

View Calls in Queue Launch AUTOMANUALMANUAL

Calls in Queue Extra Column 1 DISABLEDlead_identry_datestatususervendor_lead_codesource_idlist_idgmt_offset_nowcalled_since_last_resetphone_codephone_numbertitlefirst_namemiddle_initiallast_nameaddress1address2address3citystateprovincepostal_codecountry_codegenderdate_of_birthalt_phoneemailsecurity_phrasecommentscalled_countlast_local_call_timerankownerentry_list_idDISABLED

Calls in Queue Extra Column 2 DISABLEDlead_identry_datestatususervendor_lead_codesource_idlist_idgmt_offset_nowcalled_since_last_resetphone_codephone_numbertitlefirst_namemiddle_initiallast_nameaddress1address2address3citystateprovincepostal_codecountry_codegenderdate_of_birthalt_phoneemailsecurity_phrasecommentscalled_countlast_local_call_timerankownerentry_list_idDISABLED

Agent Grab Calls in Queue YNN

Agent Call Re-Queue Button YNN

Agent Pause After Each Call YNN

Agent Pause After Next Call Link ENABLEDDISABLEDDISABLED

Manual Dial Override NONEALLOW_ALLDISABLE_ALLNONE

Manual Dial Override Field ENABLEDDISABLEDENABLED

Manual Dial List ID

Manual Dial Filter NONE DNC_ONLY CAMPDNC_ONLY INTERNALDNC_ONLY DNC_AND_CAMPDNC CAMPLISTS_ONLY CAMPLISTS_ALL SYSTEM DNC_AND_CAMPLISTS CAMPDNC_ONLY_AND_CAMPLISTS INTERNALDNC_ONLY_AND_CAMPLISTS DNC_AND_CAMPDNC_AND_CAMPLISTS DNC_AND_CAMPLISTS_ALL CAMPDNC_ONLY_AND_CAMPLISTS_ALL INTERNALDNC_ONLY_AND_CAMPLISTS_ALL DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL DNC_AND_SYSTEM CAMPDNC_ONLY_AND_SYSTEM INTERNALDNC_ONLY_AND_SYSTEM DNC_AND_CAMPDNC_AND_SYSTEM NONE_WITH_ALT DNC_ONLY_WITH_ALT CAMPDNC_ONLY_WITH_ALT INTERNALDNC_ONLY_WITH_ALT DNC_AND_CAMPDNC_WITH_ALT CAMPLISTS_ONLY_WITH_ALT CAMPLISTS_ALL_WITH_ALT SYSTEM_WITH_ALT DNC_AND_CAMPLISTS_WITH_ALT CAMPDNC_ONLY_AND_CAMPLISTS_WITH_ALT INTERNALDNC_ONLY_AND_CAMPLISTS_WITH_ALT DNC_AND_CAMPDNC_AND_CAMPLISTS_WITH_ALT DNC_AND_CAMPLISTS_ALL_WITH_ALT CAMPDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT INTERNALDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL_WITH_ALT DNC_AND_SYSTEM_WITH_ALT CAMPDNC_ONLY_AND_SYSTEM_WITH_ALT INTERNALDNC_ONLY_AND_SYSTEM_WITH_ALT DNC_AND_CAMPDNC_AND_SYSTEM_WITH_ALT NONE_WITH_ALT_ADDR3 DNC_ONLY_WITH_ALT_ADDR3 CAMPDNC_ONLY_WITH_ALT_ADDR3 INTERNALDNC_ONLY_WITH_ALT_ADDR3 DNC_AND_CAMPDNC_WITH_ALT_ADDR3 CAMPLISTS_ONLY_WITH_ALT_ADDR3 CAMPLISTS_ALL_WITH_ALT_ADDR3 SYSTEM_WITH_ALT_ADDR3 DNC_AND_CAMPLISTS_WITH_ALT_ADDR3 CAMPDNC_ONLY_AND_CAMPLISTS_WITH_ALT_ADDR3 INTERNALDNC_ONLY_AND_CAMPLISTS_WITH_ALT_ADDR3 DNC_AND_CAMPDNC_AND_CAMPLISTS_WITH_ALT_ADDR3 DNC_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3 CAMPDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3 INTERNALDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3 DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3 DNC_AND_SYSTEM_WITH_ALT_ADDR3 CAMPDNC_ONLY_AND_SYSTEM_WITH_ALT_ADDR3 INTERNALDNC_ONLY_AND_SYSTEM_WITH_ALT_ADDR3 DNC_AND_CAMPDNC_AND_SYSTEM_WITH_ALT_ADDR3 CALLBACK DNC_AND_CALLBACK CAMPDNC_ONLY_AND_CALLBACK INTERNALDNC_ONLY_AND_CALLBACK DNC_AND_CAMPDNC_AND_CALLBACK NONE_WITH_ALT_AND_CALLBACK DNC_ONLY_WITH_ALT_AND_CALLBACK CAMPDNC_ONLY_WITH_ALT_AND_CALLBACK INTERNALDNC_ONLY_WITH_ALT_AND_CALLBACK DNC_AND_CAMPDNC_WITH_ALT_AND_CALLBACK NONE_WITH_ALT_ADDR3_AND_CALLBACK DNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK CAMPDNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK INTERNALDNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK DNC_AND_CAMPDNC_WITH_ALT_ADDR3_AND_CALLBACK NONE

Manual Preview Dial DISABLEDPREVIEW_AND_SKIPPREVIEW_ONLYPREVIEW_AND_SKIP

Manual Dial Search Checkbox SELECTEDSELECTED_RESETSELECTED_LOCKUNSELECTEDUNSELECTED_RESETUNSELECTED_LOCKSELECTED

Manual Dial Search Filter NONE CAMPLISTS_ONLY CAMPLISTS_ALL NONE_WITH_ALT CAMPLISTS_ONLY_WITH_ALT CAMPLISTS_ALL_WITH_ALT NONE_WITH_ALT_ADDR3 CAMPLISTS_ONLY_WITH_ALT_ADDR3 CAMPLISTS_ALL_WITH_ALT_ADDR3 NONE

Manual Dial by Lead ID YNN

Manual Call Time Check DISABLEDENABLEDDISABLED

Manual Dial API STANDARDQUEUEQUEUE_AND_AUTOCALLSTANDARD

Manual Dial CID CAMPAIGNAGENT_PHONEAGENT_PHONE_OVERRIDECAMPAIGN

Manual Dial Timeout in seconds

Manual Minimum Attempt Seconds in seconds

Manual Minimum Answer Seconds in seconds

Phone Post Time Difference Alert ENABLEDOUTSIDE_CALLTIME_ONLYOUTSIDE_CALLTIME_PHONEOUTSIDE_CALLTIME_POSTALOUTSIDE_CALLTIME_BOTHDISABLEDDISABLED

In-Group Manual Dial DISABLEDMANUAL_DIALNO_DIALBOTHDISABLED

In-Group Manual Dial Select CAMPAIGN_SELECTEDALL_USER_GROUPCAMPAIGN_SELECTED

Manual Alt Num Dialing YNSELECTEDSELECTED_TIMER_ALTSELECTED_TIMER_ADDR3UNSELECTEDUNSELECTED_TIMER_ALTUNSELECTED_TIMER_ADDR3N

Timer Alt Seconds

Agent Screen Clipboard Copy NONElead_idlist_idtitlefirst_namemiddle_initiallast_namephone_codephone_numberaddress1address2address3citystateprovincepostal_codecountry_codealt_phonecommentsdate_of_birthemailgendergmt_offset_nowsecurity_phrasevendor_lead_codeNONE

Group Alias Allowed YNN

CRM Popup Login YNN

CRM Popup Address

Start Call URL

Dispo Call URL

No Agent Call URL

Extension Append CID YNY_USERY_WITH_CAMPAIGNY_USER_WITH_CAMPAIGNN

Blind Monitor Warning DISABLEDALERTNOTICEAUDIOALERT_NOTICEALERT_AUDIONOTICE_AUDIOALLDISABLED

Blind Monitor Notice

Blind Monitor Filename

Custom 1

Custom 2

Custom 3

Custom 4

Custom 5

Agent Transfer In-Group Validation NYN

Transfer In-Group Sort Order GROUP_ID_UPGROUP_ID_DOWNGROUP_NAME_UPGROUP_NAME_DOWNPRIORITY_UPPRIORITY_DOWNGROUP_ID_UP

Default Transfer Group testalex - testalex ---NONE---

Max Inbound Calls

Max Inbound Calls Outcome DEFAULTALLOW_AGENTDIRECTALLOW_MI_PAUSEALLOW_AGENTDIRECT_AND_MI_PAUSEDEFAULT

Allowed Inbound Groups 16071 - 16071 - 0
4854 - testing - 0
AGENTDIRECT - Single Agent Direct Queue - 99
AGENTDIRECT_CHAT - Agent Direct Queue for Chats - 99
REMOTEINBOUND - REMOTEINBOUND - 99
testalex - testalex - 0

Allowed Transfer Groups 16071 - 16071
4854 - testing
AGENTDIRECT - Single Agent Direct Queue
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex