• Reports
• Real-Time Whiteboard Report

Real-Time Whiteboard Report

  

Report Type -- Select a report --Disposition TotalsAgent Performance TotalsAgent Performance RatesTeam Performance TotalsTeam Performance RatesFloor Performance Totals (ticker)Floor Performance Rates (ticker)Ingroup Performance TotalIngroup Performance RatesDID Performance TotalDID Performance Rates

Campaigns -- ALL CAMPAIGNS --

Status flags ALL FLAGS AGENT SELECTABLE HUMAN ANSWERED SALE DNC CUSTOMER CONTACT NOT INTERESTED UNWORKABLE SCHEDULED CALLBACK COMPLETED CALL ANSWERING MACHINE

User Groups -- ALL USER GROUPS -- ADMIN - VICIDIAL ADMINISTRATORS

Users -- ALL USERS -- 111 - 111 1607 - 1607 2807 - 2807 2901 - 2901 6666 - Admin 71099 - 71099 81099 - 81099 VDAD - Outbound Auto Dial VDCL - Inbound No Agent

Start date/time

OR
Show results for the past hours

In-groups -- ALL IN-GROUPS -- 16071 - 16071 4854 - testing AGENTDIRECT - Single Agent Direct Queue AGENTDIRECT_CHAT - Agent Direct Queue for Chats REMOTEINBOUND - REMOTEINBOUND testalex - testalex

DIDs -- ALL DIDS -- 1010 - 1010 6778888888 - 6778888888 98989898 - 98989898 default - Default DID

Target per unit

Target gross sales