ADMINISTRATION: Modify CHAT In-Group
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MODIFY AN CHAT GROUPS RECORD: AGENTDIRECT_CHAT
Group ID:
AGENTDIRECT_CHAT
Not set as allowed in any campaigns!
Group Name:
Group Color (
color chooser
):
Active:
Y
N
Y
In-Group Chat Date:
Default List ID:
Admin User Group:
All Admin User Groups
3355 - kingdemo 123
ADMIN - VICIDIAL ADMINISTRATORS
Agentes - Agentes
CLOSER - CLOSER
---ALL---
Web Form:
Web Form Two:
Queue Priority:
99 - Higher
98 - Higher
97 - Higher
96 - Higher
95 - Higher
94 - Higher
93 - Higher
92 - Higher
91 - Higher
90 - Higher
89 - Higher
88 - Higher
87 - Higher
86 - Higher
85 - Higher
84 - Higher
83 - Higher
82 - Higher
81 - Higher
80 - Higher
79 - Higher
78 - Higher
77 - Higher
76 - Higher
75 - Higher
74 - Higher
73 - Higher
72 - Higher
71 - Higher
70 - Higher
69 - Higher
68 - Higher
67 - Higher
66 - Higher
65 - Higher
64 - Higher
63 - Higher
62 - Higher
61 - Higher
60 - Higher
59 - Higher
58 - Higher
57 - Higher
56 - Higher
55 - Higher
54 - Higher
53 - Higher
52 - Higher
51 - Higher
50 - Higher
49 - Higher
48 - Higher
47 - Higher
46 - Higher
45 - Higher
44 - Higher
43 - Higher
42 - Higher
41 - Higher
40 - Higher
39 - Higher
38 - Higher
37 - Higher
36 - Higher
35 - Higher
34 - Higher
33 - Higher
32 - Higher
31 - Higher
30 - Higher
29 - Higher
28 - Higher
27 - Higher
26 - Higher
25 - Higher
24 - Higher
23 - Higher
22 - Higher
21 - Higher
20 - Higher
19 - Higher
18 - Higher
17 - Higher
16 - Higher
15 - Higher
14 - Higher
13 - Higher
12 - Higher
11 - Higher
10 - Higher
9 - Higher
8 - Higher
7 - Higher
6 - Higher
5 - Higher
4 - Higher
3 - Higher
2 - Higher
1 - Higher
0 - Even
-1 - Lower
-2 - Lower
-3 - Lower
-4 - Lower
-5 - Lower
-6 - Lower
-7 - Lower
-8 - Lower
-9 - Lower
-10 - Lower
-11 - Lower
-12 - Lower
-13 - Lower
-14 - Lower
-15 - Lower
-16 - Lower
-17 - Lower
-18 - Lower
-19 - Lower
-20 - Lower
-21 - Lower
-22 - Lower
-23 - Lower
-24 - Lower
-25 - Lower
-26 - Lower
-27 - Lower
-28 - Lower
-29 - Lower
-30 - Lower
-31 - Lower
-32 - Lower
-33 - Lower
-34 - Lower
-35 - Lower
-36 - Lower
-37 - Lower
-38 - Lower
-39 - Lower
-40 - Lower
-41 - Lower
-42 - Lower
-43 - Lower
-44 - Lower
-45 - Lower
-46 - Lower
-47 - Lower
-48 - Lower
-49 - Lower
-50 - Lower
-51 - Lower
-52 - Lower
-53 - Lower
-54 - Lower
-55 - Lower
-56 - Lower
-57 - Lower
-58 - Lower
-59 - Lower
-60 - Lower
-61 - Lower
-62 - Lower
-63 - Lower
-64 - Lower
-65 - Lower
-66 - Lower
-67 - Lower
-68 - Lower
-69 - Lower
-70 - Lower
-71 - Lower
-72 - Lower
-73 - Lower
-74 - Lower
-75 - Lower
-76 - Lower
-77 - Lower
-78 - Lower
-79 - Lower
-80 - Lower
-81 - Lower
-82 - Lower
-83 - Lower
-84 - Lower
-85 - Lower
-86 - Lower
-87 - Lower
-88 - Lower
-89 - Lower
-90 - Lower
-91 - Lower
-92 - Lower
-93 - Lower
-94 - Lower
-95 - Lower
-96 - Lower
-97 - Lower
-98 - Lower
-99 - Lower
Fronter Display:
Y
N
Y
Group Handling:
PHONE
CHAT
Status Group Override:
NONE
In-Group Recording Override:
DISABLED
NEVER
ONDEMAND
ALLCALLS
ALLFORCE
DISABLED
In-Group Recording Filename:
Start Chat URL:
Dispo Chat URL:
No Agent Chat URL:
Uniqueid Status Display:
DISABLED
ENABLED
ENABLED_PREFIX
ENABLED_PRESERVE
DISABLED
Uniqueid Status Prefix:
Customer Chat Screen Colors
:
default
alt_green - alternate green
basic_orange - basic orange
basic_purple - basic purple
basic_red - basic red
basic_yellow - basic yellow
default_blue_test - default blue test
default_grey_agent - default grey agent
pale_green - pale green
red_rust - dark red rust
default
Customer Chat Survey Link:
Customer Chat Survey Text:
Customer Chat Link:
First Link
Second Link
Custom 1:
Custom 2:
Custom 3:
Custom 4:
Custom 5:
Inbound Group QC Settings:
QC Enabled:
Y
N
N
QC Statuses:
B - Busy
DNC - DO NOT CALL
DROP - Agent Not Available
NA - No Answer AutoDial
NEW - New Lead
Contac - Contact made
QC WebForm:
QC Script
:
1001 - test
3355 - demoking scripts
CALLNOTES - Call Notes and Appointment Setting
DEMOTEST - DemoTest
KINGASTERISKTESTING - KingAsterisk Testing
KINGTEST - king test
LIVETEST - live test
TEST - testing
TESTMITALI - test mitali
-
QC Shift
:
24HRS - 24 hours
24HRMIDNIGHT -
QC Get Record Launch:
NONE
SCRIPT
WEBFORM
QCSCRIPT
QCWEBFORM
NONE
QC Show Recording:
Y
N
Y
AGENT RANKS FOR THIS INBOUND GROUP:
USER
GROUP
SELECTED
RANK
GRADE
CALLS TODAY
select all
108
- theuserhehehe
---ALL---
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
2901
- 2901
ADMIN
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
3355
- kingdemo
Agentes
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
6666
- Admin
ADMIN
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
66666
- 66666
ADMIN
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
SOUZOUKI
- SOUZOUKI
---ALL---
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
SOUZOUKI2
- SOUZOUKI2
---ALL---
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
Click here to see a report for this inbound group
Click here to see agents logged in to this inbound group
CAMPAIGNS ALLOWING THIS CHAT GROUP:
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