ADMINISTRATION: Modify Users Groups

Group

Description

(description of group)

Force Timeclock Login

Shift Enforcement

Allowed Campaigns

Group Shifts

24HRS - 24 hours

Agent Status Viewable Groups

ALL-GROUPS - All user groups in the system
CAMPAIGN-AGENTS - All users logged into the same campaign as the agent
NOT-LOGGED-IN-AGENTS - All users in the system, even not logged-in users
3355 - kingdemo 123
ADMIN - VICIDIAL ADMINISTRATORS
Agentes - Agentes
CLOSER - CLOSER

Agent Status View Time

Agent Call Log View

Agent Fullscreen

Script Override

Agent Allow Consultative Xfer

Agent Allow Dial Override Xfer

Agent Allow Voicemail Message Xfer

Agent Allow Blind Xfer

Agent Allow Dial With Customer Xfer

Agent Allow Park Customer Dial Xfer

Agent Allowed Chat Groups

ALL-GROUPS - All user groups in the system
CAMPAIGN-AGENTS - All users logged into the same campaign as the agent
3355 - kingdemo 123
ADMIN - VICIDIAL ADMINISTRATORS
Agentes - Agentes
CLOSER - CLOSER

Allowed Reports:

Allowed Queue Groups

ALL-GROUPS - USERS CAN VIEW ANY QUEUE GROUP
11111 - new one

Reports Header Override:

Home URL Override:

Webphone URL Override:

Webphone System Key Override:

Webphone Dialpad Override:

Webphone Layout Override:

QC Allowed Campaigns

QC Allowed Inbound Groups

ALL-GROUPS - USERS CAN QC ANY INBOUND GROUP
33553355 - mitali demo test
8980 - King Demo
AGENTDIRECT_CHAT - Agent Direct Queue for Chats

Allowed User Groups

Allowed Call Times

User Groups Management

MODIFY A GROUPS RECORD : CLOSER

Click here to see all CallBack Holds in this user group

Click here to see the Timeclock Status for this user group

DELETE THIS USER GROUP

Click here to see Admin changes to this user group

ALL REPORTS
NONE
Real-Time Main Report
Real-Time Campaign Summary
Real-Time Whiteboard Report
VERM Reports
Inbound Report
Inbound Report by DID
Inbound Service Level Report
Inbound Summary Hourly Report
Inbound Daily Report
Inbound DID Report
Inbound DID Summary Report
Agent DID Report
Inbound DID Detail Report
Inbound Email Report
Inbound Chat Report
Inbound IVR Report
Inbound Forecasting Report
Advanced Forecasting Report
Outbound Calling Report
Outbound Summary Interval Report
Outbound IVR Report
Callmenu Survey Report
Outbound Lead Source Report
Fronter - Closer Report
Fronter - Closer Detail Report
Lists Campaign Statuses Report
Lists Statuses Report
Campaign Status List Report
Export Calls Report
Export Leads Report
Agent Time Detail
Agent Status Detail
Agent Inbound Status Summary
Agent Performance Detail
Team Performance Detail
Performance Comparison Report
Single Agent Daily
Single Agent Daily Time
User Group Login Report
User Group Hourly Report
User Group Detail Hourly Report
User Timeclock Report
User Group Timeclock Status Report
User Timeclock Detail Report
Server Performance Report
Administration Change Log
List Update Stats
User Stats
User Time Sheet
Download List
Dialer Inventory Report
Custom Reports Links
CallCard Search
Maximum System Stats
Maximum Stats Detail
Search Leads Logs
Email Log Report
Lists Pass Report
Called Counts List IDs Report
Front Page System Summary
Report Page Servers Summary
Admin Utilities Page
Agent Debug Log Report
Agent Parked Call Report
Agent-Manager Chat Log
Recording Access Log Report
API Log Report
Real-Time Monitoring Log Report
AMD Log Report
SIP Event Report
Caller ID Log Report
Quality Control Report
Settings Compare
Phone Stats
Hopper List Report
In-Group User List
Webserver-URL Report
VDAD Debug Log Report
URL Log Report
Medialog Inventory Report
Asterisk Debug
SPH Report
Shared Debug
Process Report
Group Alias Report
Hangup Cause Report
IVR Filter Report
LAGGED Agent Log Report
Agent Latency Report
Latency Gaps Report
Agent Disposition Report
Agent Performance Report
Carrier Log Report
Dial Log Report
Inbound Extension Stats
Agents Time On Calls
Callbacks Export
User Logins Report
Demographic Quotas Report
VERM QA Links