ADMINISTRATION: Logout Agents
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AGENT LOGOUT CONFIRMATION: 0510
Campaign /
Edit Campaign : 0510
Detail
Statuses
HotKeys
Lead Recycling
Auto Alt Dial
List Mix
Survey
Pause Codes
AC-CID
QC
Real-Time
Campaign ID
Campaign Name
Campaign Description
Campaign Change Date
Campaign Login Date
Campaign Call Date
Active
YES
NO
Admin User Group
All Admin User Groups
ADMIN - VICIDIAL ADMINISTRATORS
Park Music-on-Hold
Web Form
Web Form Two
Web Form Three
Allow Closers
YES
NO
Allow Emails
YES
NO
Allow Chats
YES
NO
Web Form Target
Dial Status
Add A Dial Status to Call
- NONE -
A - Answering Machine
AA - Answering Machine Auto
AB - Busy Auto
ADAIR - Dead Air Auto
ADC - Disconnected Number Auto
ADCT - Disconnected Number Temporary
AFAX - Fax Machine Auto
AFTHRS - Inbound After Hours Drop
AL - Answering Machine Msg Played
AM - Answering Machine SentToMesg
B - Busy
CALLBK - Call Back
DAIR - Dead Air
DC - Disconnected Number
DEC - Declined Sale
DNC - DO NOT CALL
DNCC - DO NOT CALL Hopper Camp Match
DNCL - DO NOT CALL Hopper Sys Match
DROP - Agent Not Available
ERI - Agent Error
IQNANQ - InQueue No-Agent-No-Queue drop
IVRXFR - Outbound drop to Call Menu
LRERR - Outbound Local Channel Res Err
LSMERG - Agent lead search old lead mrg
MAXCAL - Inbound Max Calls Drop
MLINAT - Multi-Lead auto-alt set inactv
N - No Answer
NA - No Answer AutoDial
NANQUE - Inbound No Agent No Queue Drop
NEW - New Lead
NI - Not Interested
NP - No Pitch No Price
PDROP - Outbound Pre-Routing Drop
PM - Played Message
PU - Call Picked Up
QCFAIL - QC_FAIL_CALLBK
QVMAIL - Queue Abandon Voicemail Left
RQXFER - Re-Queue
SALE - Sale Made
SVYCLM - Survey sent to Call Menu
SVYEXT - Survey sent to Extension
SVYHU - Survey Hungup
SVYREC - Survey sent to Record
SVYVM - Survey sent to Voicemail
TIMEOT - Inbound Queue Timeout Drop
XDROP - Agent Not Available IN
Allow Inbound and Blended
YES
NO
List Order Randomize
YES
NO
List Order
DOWN
UP
DOWN PHONE
UP PHONE
DOWN LAST NAME
UP LAST NAME
DOWN COUNT
UP COUNT
RANDOM
DOWN LAST CALL TIME
UP LAST CALL TIME
DOWN RANK
UP RANK
DOWN OWNER
UP OWNER
DOWN TIMEZONE
UP TIMEZONE
DOWN 2nd NEW
DOWN 3rd NEW
DOWN 4th NEW
DOWN 5th NEW
DOWN 6th NEW
UP 2nd NEW
UP 3rd NEW
UP 4th NEW
UP 5th NEW
UP 6th NEW
DOWN PHONE 2nd NEW
DOWN PHONE 3rd NEW
DOWN PHONE 4th NEW
DOWN PHONE 5th NEW
DOWN PHONE 6th NEW
UP PHONE 2nd NEW
UP PHONE 3rd NEW
UP PHONE 4th NEW
UP PHONE 5th NEW
UP PHONE 6th NEW
DOWN LAST NAME 2nd NEW
DOWN LAST NAME 3rd NEW
DOWN LAST NAME 4th NEW
DOWN LAST NAME 5th NEW
DOWN LAST NAME 6th NEW
UP LAST NAME 2nd NEW
UP LAST NAME 3rd NEW
UP LAST NAME 4th NEW
UP LAST NAME 5th NEW
UP LAST NAME 6th NEW
DOWN COUNT 2nd NEW
DOWN COUNT 3rd NEW
DOWN COUNT 4th NEW
DOWN COUNT 5th NEW
DOWN COUNT 6th NEW
UP COUNT 2nd NEW
UP COUNT 3rd NEW
UP COUNT 4th NEW
UP COUNT 5th NEW
UP COUNT 6th NEW
RANDOM 2nd NEW
RANDOM 3rd NEW
RANDOM 4th NEW
RANDOM 5th NEW
RANDOM 6th NEW
DOWN LAST CALL TIME 2nd NEW
DOWN LAST CALL TIME 3rd NEW
DOWN LAST CALL TIME 4th NEW
DOWN LAST CALL TIME 5th NEW
DOWN LAST CALL TIME 6th NEW
UP LAST CALL TIME 2nd NEW
UP LAST CALL TIME 3rd NEW
UP LAST CALL TIME 4th NEW
UP LAST CALL TIME 5th NEW
UP LAST CALL TIME 6th NEW
DOWN RANK 2nd NEW
DOWN RANK 3rd NEW
DOWN RANK 4th NEW
DOWN RANK 5th NEW
DOWN RANK 6th NEW
UP RANK 2nd NEW
UP RANK 3rd NEW
UP RANK 4th NEW
UP RANK 5th NEW
UP RANK 6th NEW
DOWN OWNER 2nd NEW
DOWN OWNER 3rd NEW
DOWN OWNER 4th NEW
DOWN OWNER 5th NEW
DOWN OWNER 6th NEW
UP OWNER 2nd NEW
UP OWNER 3rd NEW
UP OWNER 4th NEW
UP OWNER 5th NEW
UP OWNER 6th NEW
DOWN TIMEZONE 2nd NEW
DOWN TIMEZONE 3rd NEW
DOWN TIMEZONE 4th NEW
DOWN TIMEZONE 5th NEW
DOWN TIMEZONE 6th NEW
UP TIMEZONE 2nd NEW
UP TIMEZONE 3rd NEW
UP TIMEZONE 4th NEW
UP TIMEZONE 5th NEW
UP TIMEZONE 6th NEW
List Order Secondary
LEAD_ASCEND
LEAD_DESCEND
CALLTIME_ASCEND
CALLTIME_DESCEND
VENDOR_ASCEND
VENDOR_DESCEND
List Mix
DISABLED
ACTIVE ()
Lead Filter
NONE
DROP72HOUR - UK 72 hour Drop No Call
NONE -
Enable Drop Trigger
All Drops
Drop Lockout Time
Call Count Limit
Call Count Target
Minimum Hopper Level
1
5
10
20
50
100
200
500
700
1000
2000
3000
4000
5000
Automatic Hopper Level
Y
N
Automatic Hopper Multiplier
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
0.9
1.0
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
2.0
2.2
2.4
2.6
2.8
3.0
3.5
4.0
Auto Trim Hopper
YES
NO
Hopper VLC Dup Check
YES
NO
Manual Dial Hopper Check
YES
NO
Force Reset of Hopper
YES
NO
Dial Method
MANUAL
RATIO
ADAPT_HARD_LIMIT
ADAPT_TAPERED
ADAPT_AVERAGE
INBOUND_MAN
Auto Dial Level
0
1
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
2
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
3
3.25
3.5
3.75
4
4.5
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
(0 = off)
ADAPT OVERRIDE
Auto Dial Level Threshold
DISABLED
LOGGED-IN_AGENTS
NON-PAUSED_AGENTS
WAITING_AGENTS
agents
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
25
30
35
40
50
Available Only Tally
YES
NO
Available Only Tally Threshold
DISABLED
LOGGED-IN_AGENTS
NON-PAUSED_AGENTS
WAITING_AGENTS
agents
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
25
30
35
40
50
Agent In-Call Tally Seconds Threshold
digits only
Drop Percentage Limit %
100
99
98
97
96
95
94
93
92
91
90
89
88
87
86
85
84
83
82
81
80
79
78
77
76
75
74
73
72
71
70
69
68
67
66
65
64
63
62
61
60
59
58
57
56
55
54
53
52
51
50
49
48
47
46
45
44
43
42
41
40
39
38
37
36
35
34
33
32
31
30
29
28
27
26
25
24
23
22
21
20
19
18
17
16
15
14
13
12
11
10
9
8
7
6
5
4
3
2.9
2.8
2.7
2.6
2.5
2.4
2.3
2.2
2.1
2
1.9
1.8
1.7
1.6
1.5
1.4
1.3
1.2
1.1
1
0.9
0.8
0.7
0.6
0.5
0.4
0.3
0.2
0.099999999999998
Maximum Adapt Dial Level
number only
Latest Server Time
4 digits only
Adapt Intensity Modifier
40 - More Intense
39 - More Intense
38 - More Intense
37 - More Intense
36 - More Intense
35 - More Intense
34 - More Intense
33 - More Intense
32 - More Intense
31 - More Intense
30 - More Intense
29 - More Intense
28 - More Intense
27 - More Intense
26 - More Intense
25 - More Intense
24 - More Intense
23 - More Intense
22 - More Intense
21 - More Intense
20 - More Intense
19 - More Intense
18 - More Intense
17 - More Intense
16 - More Intense
15 - More Intense
14 - More Intense
13 - More Intense
12 - More Intense
11 - More Intense
10 - More Intense
9 - More Intense
8 - More Intense
7 - More Intense
6 - More Intense
5 - More Intense
4 - More Intense
3 - More Intense
2 - More Intense
1 - More Intense
0 - Balanced
-1 - Less Intense
-2 - Less Intense
-3 - Less Intense
-4 - Less Intense
-5 - Less Intense
-6 - Less Intense
-7 - Less Intense
-8 - Less Intense
-9 - Less Intense
-10 - Less Intense
-11 - Less Intense
-12 - Less Intense
-13 - Less Intense
-14 - Less Intense
-15 - Less Intense
-16 - Less Intense
-17 - Less Intense
-18 - Less Intense
-19 - Less Intense
-20 - Less Intense
-21 - Less Intense
-22 - Less Intense
-23 - Less Intense
-24 - Less Intense
-25 - Less Intense
-26 - Less Intense
-27 - Less Intense
-28 - Less Intense
-29 - Less Intense
-30 - Less Intense
-31 - Less Intense
-32 - Less Intense
-33 - Less Intense
-34 - Less Intense
-35 - Less Intense
-36 - Less Intense
-37 - Less Intense
-38 - Less Intense
-39 - Less Intense
-40 - Less Intense
Dial Level Difference Target
40 --- 40 Calls Waiting for Agents
39 --- 39 Calls Waiting for Agents
38 --- 38 Calls Waiting for Agents
37 --- 37 Calls Waiting for Agents
36 --- 36 Calls Waiting for Agents
35 --- 35 Calls Waiting for Agents
34 --- 34 Calls Waiting for Agents
33 --- 33 Calls Waiting for Agents
32 --- 32 Calls Waiting for Agents
31 --- 31 Calls Waiting for Agents
30 --- 30 Calls Waiting for Agents
29 --- 29 Calls Waiting for Agents
28 --- 28 Calls Waiting for Agents
27 --- 27 Calls Waiting for Agents
26 --- 26 Calls Waiting for Agents
25 --- 25 Calls Waiting for Agents
24 --- 24 Calls Waiting for Agents
23 --- 23 Calls Waiting for Agents
22 --- 22 Calls Waiting for Agents
21 --- 21 Calls Waiting for Agents
20 --- 20 Calls Waiting for Agents
19 --- 19 Calls Waiting for Agents
18 --- 18 Calls Waiting for Agents
17 --- 17 Calls Waiting for Agents
16 --- 16 Calls Waiting for Agents
15 --- 15 Calls Waiting for Agents
14 --- 14 Calls Waiting for Agents
13 --- 13 Calls Waiting for Agents
12 --- 12 Calls Waiting for Agents
11 --- 11 Calls Waiting for Agents
10 --- 10 Calls Waiting for Agents
9 --- 9 Calls Waiting for Agents
8 --- 8 Calls Waiting for Agents
7 --- 7 Calls Waiting for Agents
6 --- 6 Calls Waiting for Agents
5 --- 5 Calls Waiting for Agents
4 --- 4 Calls Waiting for Agents
3 --- 3 Calls Waiting for Agents
2 --- 2 Calls Waiting for Agents
1 --- 1 Calls Waiting for Agents
0 --- 0 Balanced
-1 --- 1 Agents Waiting for Calls
-2 --- 2 Agents Waiting for Calls
-3 --- 3 Agents Waiting for Calls
-4 --- 4 Agents Waiting for Calls
-5 --- 5 Agents Waiting for Calls
-6 --- 6 Agents Waiting for Calls
-7 --- 7 Agents Waiting for Calls
-8 --- 8 Agents Waiting for Calls
-9 --- 9 Agents Waiting for Calls
-10 --- 10 Agents Waiting for Calls
-11 --- 11 Agents Waiting for Calls
-12 --- 12 Agents Waiting for Calls
-13 --- 13 Agents Waiting for Calls
-14 --- 14 Agents Waiting for Calls
-15 --- 15 Agents Waiting for Calls
-16 --- 16 Agents Waiting for Calls
-17 --- 17 Agents Waiting for Calls
-18 --- 18 Agents Waiting for Calls
-19 --- 19 Agents Waiting for Calls
-20 --- 20 Agents Waiting for Calls
-21 --- 21 Agents Waiting for Calls
-22 --- 22 Agents Waiting for Calls
-23 --- 23 Agents Waiting for Calls
-24 --- 24 Agents Waiting for Calls
-25 --- 25 Agents Waiting for Calls
-26 --- 26 Agents Waiting for Calls
-27 --- 27 Agents Waiting for Calls
-28 --- 28 Agents Waiting for Calls
-29 --- 29 Agents Waiting for Calls
-30 --- 30 Agents Waiting for Calls
-31 --- 31 Agents Waiting for Calls
-32 --- 32 Agents Waiting for Calls
-33 --- 33 Agents Waiting for Calls
-34 --- 34 Agents Waiting for Calls
-35 --- 35 Agents Waiting for Calls
-36 --- 36 Agents Waiting for Calls
-37 --- 37 Agents Waiting for Calls
-38 --- 38 Agents Waiting for Calls
-39 --- 39 Agents Waiting for Calls
-40 --- 40 Agents Waiting for Calls
Dial Level Difference Target Method
ADAPT_CALC_ONLY
CALLS_PLACED
Concurrent Transfers
AUTO
1
2
3
4
5
6
7
8
9
10
15
20
25
30
40
50
60
80
100
1000
10000
Queue Priority
99 - Higher
98 - Higher
97 - Higher
96 - Higher
95 - Higher
94 - Higher
93 - Higher
92 - Higher
91 - Higher
90 - Higher
89 - Higher
88 - Higher
87 - Higher
86 - Higher
85 - Higher
84 - Higher
83 - Higher
82 - Higher
81 - Higher
80 - Higher
79 - Higher
78 - Higher
77 - Higher
76 - Higher
75 - Higher
74 - Higher
73 - Higher
72 - Higher
71 - Higher
70 - Higher
69 - Higher
68 - Higher
67 - Higher
66 - Higher
65 - Higher
64 - Higher
63 - Higher
62 - Higher
61 - Higher
60 - Higher
59 - Higher
58 - Higher
57 - Higher
56 - Higher
55 - Higher
54 - Higher
53 - Higher
52 - Higher
51 - Higher
50 - Higher
49 - Higher
48 - Higher
47 - Higher
46 - Higher
45 - Higher
44 - Higher
43 - Higher
42 - Higher
41 - Higher
40 - Higher
39 - Higher
38 - Higher
37 - Higher
36 - Higher
35 - Higher
34 - Higher
33 - Higher
32 - Higher
31 - Higher
30 - Higher
29 - Higher
28 - Higher
27 - Higher
26 - Higher
25 - Higher
24 - Higher
23 - Higher
22 - Higher
21 - Higher
20 - Higher
19 - Higher
18 - Higher
17 - Higher
16 - Higher
15 - Higher
14 - Higher
13 - Higher
12 - Higher
11 - Higher
10 - Higher
9 - Higher
8 - Higher
7 - Higher
6 - Higher
5 - Higher
4 - Higher
3 - Higher
2 - Higher
1 - Higher
0 - Even
-1 - Lower
-2 - Lower
-3 - Lower
-4 - Lower
-5 - Lower
-6 - Lower
-7 - Lower
-8 - Lower
-9 - Lower
-10 - Lower
-11 - Lower
-12 - Lower
-13 - Lower
-14 - Lower
-15 - Lower
-16 - Lower
-17 - Lower
-18 - Lower
-19 - Lower
-20 - Lower
-21 - Lower
-22 - Lower
-23 - Lower
-24 - Lower
-25 - Lower
-26 - Lower
-27 - Lower
-28 - Lower
-29 - Lower
-30 - Lower
-31 - Lower
-32 - Lower
-33 - Lower
-34 - Lower
-35 - Lower
-36 - Lower
-37 - Lower
-38 - Lower
-39 - Lower
-40 - Lower
-41 - Lower
-42 - Lower
-43 - Lower
-44 - Lower
-45 - Lower
-46 - Lower
-47 - Lower
-48 - Lower
-49 - Lower
-50 - Lower
-51 - Lower
-52 - Lower
-53 - Lower
-54 - Lower
-55 - Lower
-56 - Lower
-57 - Lower
-58 - Lower
-59 - Lower
-60 - Lower
-61 - Lower
-62 - Lower
-63 - Lower
-64 - Lower
-65 - Lower
-66 - Lower
-67 - Lower
-68 - Lower
-69 - Lower
-70 - Lower
-71 - Lower
-72 - Lower
-73 - Lower
-74 - Lower
-75 - Lower
-76 - Lower
-77 - Lower
-78 - Lower
-79 - Lower
-80 - Lower
-81 - Lower
-82 - Lower
-83 - Lower
-84 - Lower
-85 - Lower
-86 - Lower
-87 - Lower
-88 - Lower
-89 - Lower
-90 - Lower
-91 - Lower
-92 - Lower
-93 - Lower
-94 - Lower
-95 - Lower
-96 - Lower
-97 - Lower
-98 - Lower
-99 - Lower
Multiple Campaign Drop Rate Group
DISABLED
101 ( -EMPTY- )
102 ( -EMPTY- )
103 ( -EMPTY- )
104 ( -EMPTY- )
105 ( -EMPTY- )
106 ( -EMPTY- )
107 ( -EMPTY- )
108 ( -EMPTY- )
109 ( -EMPTY- )
110 ( -EMPTY- )
Inbound Queue No Dial
DISABLED
ENABLED
ALL_SERVERS
ENABLED_WITH_CHAT
ALL_SERVERS_WITH_CHAT
Inbound No-Agents No-Dial
---DISABLED---
Inbound No-Agents No-Dial Threshold
number only
Auto Alt-Number Dialing
NONE
ALT_ONLY
ADDR3_ONLY
ALT_AND_ADDR3
ALT_AND_EXTENDED
ALT_AND_ADDR3_AND_EXTENDED
EXTENDED_ONLY
MULTI_LEAD
Auto Alt-Number Dialing Threshold
number only
Next Agent Call
random
oldest_call_start
oldest_call_finish
overall_user_level
campaign_rank
campaign_grade_random
fewest_calls
longest_wait_time
overall_user_level_wait_time
campaign_rank_wait_time
fewest_calls_wait_time
Local Call Time
12pm-5pm - default 12pm to 5pm calling
9am-9pm - default 9am to 9pm calling
-
Call time not found
Dial Timeout
in seconds
Dial Timeout Lead Container
DISABLED
Dial Prefix
for 91NXXNXXXXXX value would be 9, for no dial prefix use X
Manual Dial Prefix
Omit Phone Code
Y
N
Campaign CallerID
Custom CallerID
Y
N
AREACODE
USER_CUSTOM_1
USER_CUSTOM_2
USER_CUSTOM_3
USER_CUSTOM_4
USER_CUSTOM_5
CID Group
---DISABLED---
123456789 - AREACODE - 123456789
TEST - NONE - TEST
CID Group Failover
---DISABLED---
123456789 - AREACODE - 123456789
TEST - NONE - TEST
Routing Extension
Campaign Rec exten
Campaign Recording
NEVER
ONDEMAND
ALLCALLS
ALLFORCE
Campaign Rec Filename
Recording Delay
in seconds
Routing Initiated Recording
Y
N
Call Notes Per Call
ENABLED
DISABLED
Per Call Notes Required
DISABLED
ENABLED
5_CHARACTERS
15_CHARACTERS
30_CHARACTERS
100_CHARACTERS
Comments All Tabs
ENABLED
DISABLED
Comments Dispo Screen
ENABLED
DISABLED
REPLACE_CALL_NOTES
Comments Callback Screen
ENABLED
DISABLED
REPLACE_CB_NOTES
QC Comments History
CLICK
AUTO_OPEN
CLICK_ALLOW_MINIMIZE
AUTO_OPEN_ALLOW_MINIMIZE
Hide Call Log Info
Y
N
SHOW_1
SHOW_2
SHOW_3
SHOW_4
SHOW_5
SHOW_6
SHOW_7
SHOW_8
SHOW_9
SHOW_10
Call Log View Days
Agent Lead Search
ENABLED
DISABLED
LIVE_CALL_INBOUND
LIVE_CALL_INBOUND_AND_MANUAL
Agent Lead Search Method
SYSTEM
CAMPAIGNLISTS
CAMPLISTS_ALL
LIST
USER_CAMPAIGNLISTS
USER_CAMPLISTS_ALL
USER_LIST
GROUP_SYSTEM
GROUP_CAMPAIGNLISTS
GROUP_CAMPLISTS_ALL
GROUP_LIST
TERRITORY_SYSTEM
TERRITORY_CAMPAIGNLISTS
TERRITORY_CAMPLISTS_ALL
TERRITORY_LIST
Agent Search In-Group List Restrict
ENABLED
ENABLED_OVERRIDE
DISABLED
Script
NONE
0510 - chetak
-
LIST OVERRIDE ACTIVE
Script Two
NONE
0510 - chetak
-
Clear Script
DISABLED
ENABLED
User Group Script Override
DISABLED
ENABLED
Script Tab Frame Location
DEFAULT
LEFT_EDGE
Script Tab Height Override
Clear Form Tab
DISABLED
ENABLED
ACKNOWLEDGE
Get Call Launch
NONE
SCRIPT
PREVIEW_SCRIPT
WEBFORM
PREVIEW_WEBFORM
SCRIPTTWO
PREVIEW_SCRIPTTWO
WEBFORMTWO
PREVIEW_WEBFORMTWO
WEBFORMTHREE
PREVIEW_WEBFORMTHREE
FORM
PREVIEW_FORM
EMAIL
CHAT
Show Confetti
DISABLED
SALES
CALLBACKS
SALES_AND_CALLBACKS
Answering Machine Message
Voicemail Message Daily Limit
WaitForSilence Options
Manual VM Status Updates
ENABLED
DISABLED
AM Message Wildcards
Y
N
AMD Type
AMD built-in
KHOMP Gateway
Sangoma CPD
AMD send to Action
Y
N
AMD Agent Route Options
ENABLED
PENDING
DISABLED
CPD AMD Action
DISABLED
DISPO
MESSAGE
INGROUP
CALLMENU
CPD Unknown Action
DISABLED
DISPO
MESSAGE
INGROUP
CALLMENU
AMD Inbound Group
16071 - 16071
4854 - testing
AGENTDIRECT - Single Agent Direct Queue
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
---NONE---
AMD Call Menu
default---agent
defaultlog
---NONE---
VM Message Group
---NONE---
Leave VM No Dispo
DISABLED
ENABLED
Transfer-Conf DTMF 1
Transfer-Conf Number 1
Transfer-Conf DTMF 2
Transfer-Conf Number 2
Transfer-Conf Number 3
Transfer-Conf Number 4
Transfer-Conf Number 5
Enable Transfer Presets
DISABLED
ENABLED
STAGING
CONTACTS
Hide Transfer Number to Dial
DISABLED
ENABLED
PrePopulate Transfer Preset
N
PRESET_1
PRESET_2
PRESET_3
PRESET_4
PRESET_5
Quick Transfer Button
N
IN_GROUP
PRESET_1
PRESET_2
PRESET_3
PRESET_4
PRESET_5
LOCKED_IN_GROUP
LOCKED_PRESET_1
LOCKED_PRESET_2
LOCKED_PRESET_3
LOCKED_PRESET_4
LOCKED_PRESET_5
Transfer-Conf Button Launch
NONE
SCRIPT
WEBFORM
SCRIPTTWO
WEBFORMTWO
WEBFORMTHREE
FORM
Transfer No Dispo
DISABLED
EXTERNAL_ONLY
LOCAL_ONLY
LEAVE3WAY_ONLY
LOCAL_AND_EXTERNAL
LOCAL_AND_LEAVE3WAY
LEAVE3WAY_AND_EXTERNAL
LOCAL_AND_EXTERNAL_AND_LEAVE3WAY
Custom 3-Way Button Transfer
DISABLED
PRESET_1
PRESET_2
PRESET_3
PRESET_4
PRESET_5
FIELD_address3
FIELD_province
FIELD_security_phrase
FIELD_vendor_lead_code
FIELD_email
FIELD_owner
PARK_PRESET_1
PARK_PRESET_2
PARK_PRESET_3
PARK_PRESET_4
PARK_PRESET_5
PARK_FIELD_address3
PARK_FIELD_province
PARK_FIELD_security_phrase
PARK_FIELD_vendor_lead_code
PARK_FIELD_email
PARK_FIELD_owner
VIEW_PRESET
VIEW_CONTACTS
3-Way Call Outbound CallerID
CAMPAIGN
CUSTOMER
AGENT_PHONE
AGENT_CHOOSE
CUSTOM_CID
3-Way Call Dial Prefix
3-Way Volume Buttons
ENABLED
DISABLED
Customer 3-Way Hangup Logging
DISABLED
ENABLED
Customer 3-Way Hangup Seconds
Customer 3-Way Hangup Action
NONE
DISPO
3-Way Recording Stop
N
Y
3-Way Recording Stop Exception
DISABLED
Leave 3-Way Start Recording
DISABLED
ALL_CALLS
ALL_BUT_EXCEPTIONS
ONLY_EXCEPTIONS
Leave 3-Way Start Recording Exception
DISABLED
Leave 3-Way Stop Recording
DISABLED
ALL_CALLS
Hangup Xfer Recording Start
N
Y
Park Call IVR
DISABLED
ENABLED
ENABLED_PARK_ONLY
ENABLED_BUTTON_HIDDEN
Park Call IVR AGI
Timer Action
NONE
D1_DIAL
D2_DIAL
D3_DIAL
D4_DIAL
D5_DIAL
D1_DIAL_QUIET
D2_DIAL_QUIET
D3_DIAL_QUIET
D4_DIAL_QUIET
D5_DIAL_QUIET
MESSAGE_ONLY
WEBFORM
SCRIPTTWO
WEBFORMTWO
WEBFORMTHREE
HANGUP
CALLMENU
EXTENSION
IN_GROUP
Timer Action Message
Timer Action Seconds
Timer Action Destination
Scheduled Callbacks
Y
N
Scheduled Callbacks Alert
NONE
BLINK
RED
BLINK_RED
BLINK_DEFER
RED_DEFER
BLINK_RED_DEFER
Send Callbacks Email
Y
N
Scheduled Callbacks Count
LIVE
ALL_ACTIVE
Scheduled Callbacks Days Limit
Scheduled Callbacks Hours Block
Scheduled Callbacks Calltime Block
ENABLED
DISABLED
Scheduled Callbacks Active Limit
Scheduled Callbacks Active Limit Override
N
Y
Scheduled Callbacks Display Days
Anyone Callbacks DNC Filter
ENABLED
DISABLED
My Callbacks Checkbox Default
CHECKED
UNCHECKED
Show Previous Callback
DISABLED
ENABLED
Scheduled Callbacks Useronly Move Minutes
Next-Dial My Callbacks
DISABLED
ENABLED
Scheduled Callbacks Force Dial
Y
N
Scheduled Callbacks Local Timezones
---DISABLED---
TIMEZONES_AUSTRALIA - Australian Timezone List
TIMEZONES_CANADA - Canadian Timezone List
TIMEZONES_USA - USA Timezone List
Scheduled Callbacks Auto Reschedule
DISABLED
DAY_1
DAY_2
DAY_3
DAY_4
DAY_5
DAY_6
WEEK_1
WEEK_2
WEEK_3
MONTH_1
MONTH_2
MONTH_3
MONTH_4
MONTH_5
MONTH_6
Drop Call Seconds
Drop Action
AUDIO
HANGUP
MESSAGE
VOICEMAIL
VMAIL_NO_INST
IN_GROUP
CALLMENU
Safe Harbor Exten
Safe Harbor Audio
Safe Harbor Audio Field
DISABLED
vendor_lead_code
source_id
list_id
phone_code
phone_number
title
first_name
middle_initial
last_name
address1
address2
address3
city
state
province
postal_code
country_code
gender
alt_phone
email
security_phrase
comments
rank
owner
entry_list_id
Safe Harbor Call Menu
default---agent - agent phones restricted to only internal extensions
defaultlog - logging of all outbound calls from agent phones
Voicemail
Drop Transfer Group
16071 - 16071
4854 - testing
AGENTDIRECT - Single Agent Direct Queue
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
---NONE---
Agent Call Hangup Route
HANGUP
MESSAGE
EXTENSION
IN_GROUP
CALLMENU
-no value required-
Agent Hangup In-Group Override
N
Y
Disable Dispo Screen
DISPO_ENABLED
DISPO_DISABLED
DISPO_SELECT_DISABLED
Disable Dispo Status
Script on top of Dispo
N
Y
Wrap Up Seconds
Wrap Up Message
Wrap Up Bypass
ENABLED
DISABLED
Wrap Up After Hotkey
ENABLED
DISABLED
Dead Call Trigger Action
DISABLED
AUDIO
URL
AUDIO_AND_URL
Dead Call Trigger Seconds
Dead Call Trigger Repeat
NO
REPEAT_ALL
REPEAT_AUDIO
REPEAT_URL
Dead Call Trigger Audio
Dead Call Trigger URL
Dead Call Max Seconds
Dead Call Max Status
Dead Call to Dispo Only
ENABLED
DISABLED
Dead Call Stop Recording
DISABLED
ALL_CALLS
OUTBOUND_ONLY
INBOUND_ONLY
AUTODIAL_ONLY
MANUAL_ONLY
Dispo Call Max Seconds
Dispo Call Max Status
Agent Pause Max Seconds
Agent Pause Max Status
Agent Pause Max Exceptions
DISABLED
No Pause Codes Lists Found
Pause Max URL
Agent Ready Max Seconds Logout
Inbound Manual Dial Agent Forced Ready Seconds
InMan Agent Forced Ready Override Container
DISABLED
Customer Gone Warning Seconds
Use Internal DNC List
Y
N
AREACODE
Use Campaign DNC List
Y
N
AREACODE
Other Campaign DNC
Agent Pause Codes Active
FORCE
Y
N
Auto Pause Pre-Call Work
Y
N
Auto Resume Pre-Call Work
Y
N
Auto Pause Pre-Call Code
Campaign Stats Refresh
Y
N
Real-Time Agent Time Stats
DISABLED
WAIT_CUST_ACW
WAIT_CUST_ACW_PAUSE
CALLS_WAIT_CUST_ACW_PAUSE
Disable Alter Customer Data
Y
N
Disable Alter Customer Phone
Y
N
HIDE
Allow No-Hopper-Leads Logins
Y
N
No Hopper Dialing
Y
N
Owner Only Dialing
NONE
USER
TERRITORY
USER_GROUP
USER_BLANK
TERRITORY_BLANK
USER_GROUP_BLANK
Owner Populate
ENABLED
DISABLED
Agent Display Dialable Leads
Y
N
Agent Screen Labels
--SYSTEM-SETTINGS-- - Default
Allow Required Fields
Y
N
Status Display Fields
NAME
CALLID
LEADID
LISTID
CALLID_LEADID
CALLID_LISTID
CALLID_LEADID_LISTID
NAME_CALLID
NAME_CALLID_LEADID
NAME_CALLID_LISTID
NAME_CALLID_LEADID_LISTID
---NONE---
Status Display In-Group
ENABLED
DISABLED
State Descriptions Banner
---DISABLED---
Agent Display Fields
Agent Screen Time Display
DISABLED
ENABLED_BASIC
ENABLED_FULL
ENABLED_BILL_BREAK_LUNCH_COACH
ENABLED_BASIC_RANGE
ENABLED_FULL_RANGE
ENABLED_EXTENDED_RANGE
ENABLED_BILL_BREAK_LUNCH_COACH_RANGE
Agent Display Queue Count
Y
N
Calls In Queue Count Display 1
DISABLED
---DISABLED---
Calls In Queue Count Display 2
DISABLED
---DISABLED---
Agent View Calls in Queue
NONE
ALL
1
2
3
4
5
View Calls in Queue Launch
AUTO
MANUAL
Calls in Queue Extra Column 1
DISABLED
lead_id
entry_date
status
user
vendor_lead_code
source_id
list_id
gmt_offset_now
called_since_last_reset
phone_code
phone_number
title
first_name
middle_initial
last_name
address1
address2
address3
city
state
province
postal_code
country_code
gender
date_of_birth
alt_phone
email
security_phrase
comments
called_count
last_local_call_time
rank
owner
entry_list_id
Calls in Queue Extra Column 2
DISABLED
lead_id
entry_date
status
user
vendor_lead_code
source_id
list_id
gmt_offset_now
called_since_last_reset
phone_code
phone_number
title
first_name
middle_initial
last_name
address1
address2
address3
city
state
province
postal_code
country_code
gender
date_of_birth
alt_phone
email
security_phrase
comments
called_count
last_local_call_time
rank
owner
entry_list_id
Agent Grab Calls in Queue
Y
N
Agent Call Re-Queue Button
Y
N
Agent Pause After Each Call
Y
N
Agent Pause After Next Call Link
ENABLED
DISABLED
Manual Dial Override
NONE
ALLOW_ALL
DISABLE_ALL
Manual Dial Override Field
ENABLED
DISABLED
Manual Dial List ID
Manual Dial Filter
NONE
DNC_ONLY
CAMPDNC_ONLY
INTERNALDNC_ONLY
DNC_AND_CAMPDNC
CAMPLISTS_ONLY
CAMPLISTS_ALL
SYSTEM
DNC_AND_CAMPLISTS
CAMPDNC_ONLY_AND_CAMPLISTS
INTERNALDNC_ONLY_AND_CAMPLISTS
DNC_AND_CAMPDNC_AND_CAMPLISTS
DNC_AND_CAMPLISTS_ALL
CAMPDNC_ONLY_AND_CAMPLISTS_ALL
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL
DNC_AND_SYSTEM
CAMPDNC_ONLY_AND_SYSTEM
INTERNALDNC_ONLY_AND_SYSTEM
DNC_AND_CAMPDNC_AND_SYSTEM
NONE_WITH_ALT
DNC_ONLY_WITH_ALT
CAMPDNC_ONLY_WITH_ALT
INTERNALDNC_ONLY_WITH_ALT
DNC_AND_CAMPDNC_WITH_ALT
CAMPLISTS_ONLY_WITH_ALT
CAMPLISTS_ALL_WITH_ALT
SYSTEM_WITH_ALT
DNC_AND_CAMPLISTS_WITH_ALT
CAMPDNC_ONLY_AND_CAMPLISTS_WITH_ALT
INTERNALDNC_ONLY_AND_CAMPLISTS_WITH_ALT
DNC_AND_CAMPDNC_AND_CAMPLISTS_WITH_ALT
DNC_AND_CAMPLISTS_ALL_WITH_ALT
CAMPDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL_WITH_ALT
DNC_AND_SYSTEM_WITH_ALT
CAMPDNC_ONLY_AND_SYSTEM_WITH_ALT
INTERNALDNC_ONLY_AND_SYSTEM_WITH_ALT
DNC_AND_CAMPDNC_AND_SYSTEM_WITH_ALT
NONE_WITH_ALT_ADDR3
DNC_ONLY_WITH_ALT_ADDR3
CAMPDNC_ONLY_WITH_ALT_ADDR3
INTERNALDNC_ONLY_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_WITH_ALT_ADDR3
CAMPLISTS_ONLY_WITH_ALT_ADDR3
CAMPLISTS_ALL_WITH_ALT_ADDR3
SYSTEM_WITH_ALT_ADDR3
DNC_AND_CAMPLISTS_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_CAMPLISTS_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_CAMPLISTS_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_CAMPLISTS_WITH_ALT_ADDR3
DNC_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
DNC_AND_SYSTEM_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_SYSTEM_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_SYSTEM_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_SYSTEM_WITH_ALT_ADDR3
CALLBACK
DNC_AND_CALLBACK
CAMPDNC_ONLY_AND_CALLBACK
INTERNALDNC_ONLY_AND_CALLBACK
DNC_AND_CAMPDNC_AND_CALLBACK
NONE_WITH_ALT_AND_CALLBACK
DNC_ONLY_WITH_ALT_AND_CALLBACK
CAMPDNC_ONLY_WITH_ALT_AND_CALLBACK
INTERNALDNC_ONLY_WITH_ALT_AND_CALLBACK
DNC_AND_CAMPDNC_WITH_ALT_AND_CALLBACK
NONE_WITH_ALT_ADDR3_AND_CALLBACK
DNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
CAMPDNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
INTERNALDNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
DNC_AND_CAMPDNC_WITH_ALT_ADDR3_AND_CALLBACK
Manual Preview Dial
DISABLED
PREVIEW_AND_SKIP
PREVIEW_ONLY
Manual Dial Search Checkbox
SELECTED
SELECTED_RESET
SELECTED_LOCK
UNSELECTED
UNSELECTED_RESET
UNSELECTED_LOCK
Manual Dial Search Filter
NONE
CAMPLISTS_ONLY
CAMPLISTS_ALL
NONE_WITH_ALT
CAMPLISTS_ONLY_WITH_ALT
CAMPLISTS_ALL_WITH_ALT
NONE_WITH_ALT_ADDR3
CAMPLISTS_ONLY_WITH_ALT_ADDR3
CAMPLISTS_ALL_WITH_ALT_ADDR3
Manual Dial by Lead ID
Y
N
Manual Call Time Check
DISABLED
ENABLED
Manual Dial API
STANDARD
QUEUE
QUEUE_AND_AUTOCALL
Manual Dial CID
CAMPAIGN
AGENT_PHONE
AGENT_PHONE_OVERRIDE
Manual Dial Timeout
in seconds
Manual Minimum Attempt Seconds
in seconds
Manual Minimum Answer Seconds
in seconds
Phone Post Time Difference Alert
ENABLED
OUTSIDE_CALLTIME_ONLY
OUTSIDE_CALLTIME_PHONE
OUTSIDE_CALLTIME_POSTAL
OUTSIDE_CALLTIME_BOTH
DISABLED
In-Group Manual Dial
DISABLED
MANUAL_DIAL
NO_DIAL
BOTH
In-Group Manual Dial Select
CAMPAIGN_SELECTED
ALL_USER_GROUP
Manual Alt Num Dialing
Y
N
SELECTED
SELECTED_TIMER_ALT
SELECTED_TIMER_ADDR3
UNSELECTED
UNSELECTED_TIMER_ALT
UNSELECTED_TIMER_ADDR3
Timer Alt Seconds
Agent Screen Clipboard Copy
NONE
lead_id
list_id
title
first_name
middle_initial
last_name
phone_code
phone_number
address1
address2
address3
city
state
province
postal_code
country_code
alt_phone
comments
date_of_birth
email
gender
gmt_offset_now
security_phrase
vendor_lead_code
Group Alias Allowed
Y
N
CRM Popup Login
Y
N
CRM Popup Address
Start Call URL
Dispo Call URL
No Agent Call URL
Extension Append CID
Y
N
Y_USER
Y_WITH_CAMPAIGN
Y_USER_WITH_CAMPAIGN
Blind Monitor Warning
DISABLED
ALERT
NOTICE
AUDIO
ALERT_NOTICE
ALERT_AUDIO
NOTICE_AUDIO
ALL
Blind Monitor Notice
Blind Monitor Filename
Custom 1
Custom 2
Custom 3
Custom 4
Custom 5
Agent Transfer In-Group Validation
N
Y
Transfer In-Group Sort Order
GROUP_ID_UP
GROUP_ID_DOWN
GROUP_NAME_UP
GROUP_NAME_DOWN
PRIORITY_UP
PRIORITY_DOWN
Default Transfer Group
---NONE---
LIST ID
LIST NAME
DESCRIPTION
LEADS COUNT
Call Time
ACTIVE
LAST CALL DATE
MODIFY
510
chetak
chetak
500032
campaign
Y
2026-09-01 15:17:28
MODIFY
DELETE THIS CAMPAIGN
LOG ALL AGENTS OUT OF THIS CAMPAIGN
This campaign has 1 active lists and 0 inactive lists
SHOW LEAD STATUSES IN THIS CAMPAIGN
Popup Dialable Leads Count
-
SHOW
This campaign has 199 leads in the dial hopper
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Test calling disabled
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