ADMINISTRATION: Modify User
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2026 9:47:36 AM
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User /
Edit User :
Edit User
Agent Interface
Admin Report
User Number
Password
Strength:
Length:
0
Force Change Password
Y
N
Last Login Info
Full Name
User Level
1
2
3
4
5
6
7
8
9
User Group
ADMIN - VICIDIAL ADMINISTRATORS
Phone Login
Phone Pass
send this user a login link email
Active
YES
NO
Voicemail ID
Email
Mobile Number
User Code
User Location
- default
VERM Secondary User Group
--UNDEFINED--
ADMIN - VICIDIAL ADMINISTRATORS
Main Territory
User Nickname
Agent Choose Ingroups
0
1
Agent Choose Blended
0
1
Hot Keys Active
0
1
Scheduled Callbacks
0
1
Agent-Only Callbacks
0
1
Next-Dial My Callbacks Override
NOT_ACTIVE
ENABLED
DISABLED
Agent Call Manual
0
1
2
Manual Dial Filter Override
DISABLED
NONE
DNC_ONLY
CAMPDNC_ONLY
INTERNALDNC_ONLY
DNC_AND_CAMPDNC
CAMPLISTS_ONLY
CAMPLISTS_ALL
SYSTEM
DNC_AND_CAMPLISTS
CAMPDNC_ONLY_AND_CAMPLISTS
INTERNALDNC_ONLY_AND_CAMPLISTS
DNC_AND_CAMPDNC_AND_CAMPLISTS
DNC_AND_CAMPLISTS_ALL
CAMPDNC_ONLY_AND_CAMPLISTS_ALL
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL
DNC_AND_SYSTEM
CAMPDNC_ONLY_AND_SYSTEM
INTERNALDNC_ONLY_AND_SYSTEM
DNC_AND_CAMPDNC_AND_SYSTEM
NONE_WITH_ALT
DNC_ONLY_WITH_ALT
CAMPDNC_ONLY_WITH_ALT
INTERNALDNC_ONLY_WITH_ALT
DNC_AND_CAMPDNC_WITH_ALT
CAMPLISTS_ONLY_WITH_ALT
CAMPLISTS_ALL_WITH_ALT
SYSTEM_WITH_ALT
DNC_AND_CAMPLISTS_WITH_ALT
CAMPDNC_ONLY_AND_CAMPLISTS_WITH_ALT
INTERNALDNC_ONLY_AND_CAMPLISTS_WITH_ALT
DNC_AND_CAMPDNC_AND_CAMPLISTS_WITH_ALT
DNC_AND_CAMPLISTS_ALL_WITH_ALT
CAMPDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL_WITH_ALT
DNC_AND_SYSTEM_WITH_ALT
CAMPDNC_ONLY_AND_SYSTEM_WITH_ALT
INTERNALDNC_ONLY_AND_SYSTEM_WITH_ALT
DNC_AND_CAMPDNC_AND_SYSTEM_WITH_ALT
NONE_WITH_ALT_ADDR3
DNC_ONLY_WITH_ALT_ADDR3
CAMPDNC_ONLY_WITH_ALT_ADDR3
INTERNALDNC_ONLY_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_WITH_ALT_ADDR3
CAMPLISTS_ONLY_WITH_ALT_ADDR3
CAMPLISTS_ALL_WITH_ALT_ADDR3
SYSTEM_WITH_ALT_ADDR3
DNC_AND_CAMPLISTS_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_CAMPLISTS_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_CAMPLISTS_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_CAMPLISTS_WITH_ALT_ADDR3
DNC_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
DNC_AND_SYSTEM_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_SYSTEM_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_SYSTEM_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_SYSTEM_WITH_ALT_ADDR3
CALLBACK
DNC_AND_CALLBACK
CAMPDNC_ONLY_AND_CALLBACK
INTERNALDNC_ONLY_AND_CALLBACK
DNC_AND_CAMPDNC_AND_CALLBACK
NONE_WITH_ALT_AND_CALLBACK
DNC_ONLY_WITH_ALT_AND_CALLBACK
CAMPDNC_ONLY_WITH_ALT_AND_CALLBACK
INTERNALDNC_ONLY_WITH_ALT_AND_CALLBACK
DNC_AND_CAMPDNC_WITH_ALT_AND_CALLBACK
NONE_WITH_ALT_ADDR3_AND_CALLBACK
DNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
CAMPDNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
INTERNALDNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
DNC_AND_CAMPDNC_WITH_ALT_ADDR3_AND_CALLBACK
Agent Call Email
0
1
Agent Call Chat
0
1
Agent Recording
0
1
Agent Transfers
0
1
Closer Default Blended
0
1
User Choose Language
0
1
Selected Language
default English
1001 - Spanish
Agent Recording Override
DISABLED
NEVER
ONDEMAND
ALLCALLS
ALLFORCE
Agent Alter Customer Data Override
NOT_ACTIVE
ALLOW_ALTER
Agent Alter Customer Phone Override
NOT_ACTIVE
ALLOW_ALTER
Agent Shift Enforcement Override
DISABLED
OFF
START
ALL
Agent Call Log View Override
DISABLED
Y
N
Campaign Hide Call Log Override
DISABLED
Y
N
SHOW_1
SHOW_2
SHOW_3
SHOW_4
SHOW_5
SHOW_6
SHOW_7
SHOW_8
SHOW_9
SHOW_10
Agent Lead Search Override
DISABLED
ENABLED
LIVE_CALL_INBOUND
LIVE_CALL_INBOUND_AND_MANUAL
NOT_ACTIVE
Lead Filter
NONE
DROP72HOUR - UK 72 hour Drop No Call
-
only enabled with no-hopper manual dialing
Alert Enabled
Allow Alerts
0
1
Preset Contact Search
NOT_ACTIVE
DISABLED
Max Inbound Calls
inbound calls today: 0
Max Inbound Calls Filtering Enabled
0
1
inbound filtered calls today: 0
Max Inbound Calls Filtering Options
Filter Statuses
A
AA
AB
ADAIR
ADC
ADCT
AFAX
AFTHRS
AL
AM
B
CALLBK
CBHOLD
DAIR
DC
DEC
DNC
DNCC
DNCL
DROP
ERI
IQNANQ
IVRXFR
LRERR
LSMERG
MAXCAL
MLINAT
N
NA
NANQUE
NEW
NI
NP
PDROP
PM
PU
QCFAIL
QVMAIL
RQXFER
SALE
SVYCLM
SVYEXT
SVYHU
SVYREC
SVYVM
TIMEOT
XDROP
Filter In-Groups
4854 - testing
AGENTDIRECT - Single Agent Direct Queue
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
Filter Minimum Seconds
Max Manual Dial Hopper Calls
hopper calls today:
Max Manual Dial Hopper Calls Per Hour
hopper calls this hour:
Wrap Seconds Override
Agent Ready Max Logout Override
Additional Status Group
NONE
Campaign Ranks
CAMPAIGN
RANK
->
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
change
GRADE
->
10
9
8
7
6
5
4
3
2
1
change
CALLS
WEB VARS
Inbound Groups
INBOUND GROUP
RANK
->
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
change
GRADE
->
10
9
8
7
6
5
4
3
2
1
change
CALLS
LIMIT
WEB VARS
4854
- testing
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
AGENTDIRECT
- Single Agent Direct Queue
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
AGENTDIRECT_CHAT
- Agent Direct Queue for Chats
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
REMOTEINBOUND
- REMOTEINBOUND
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
testalex
- testalex
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
Custom 1
Custom 2
Custom 3
Custom 4
Custom 5
QC Enabled
0
1
QC User Level
1 - Modify Nothing
2 - Modify Nothing Except Status
3 - Modify All Fields
4 - Verify First Round of QC
5 - View QC Statistics
6 - Ability to Modify FINISHed records
7 - Manager Level
QC Pass
0
1
QC Finish
0
1
QC Commit
0
1
Realtime Block User Info
0
1
Admin Hide Lead Data
0
1
Admin Hide Phone Data
0
1
2_DIGITS
3_DIGITS
4_DIGITS
Search Lead Ignore Group Restrictions
0
1
ADMIN INTERFACE OPTIONS
View Reports
0
1
Alter Agent Interface Options
0
1
Modify Users
0
1
Change Agent Campaign
0
1
Delete Users
0
1
Modify User Groups
0
1
Delete User Groups
0
1
Modify Lists
0
1
Delete Lists
0
1
Load Leads
0
1
Modify Leads
0
1
2
3
4
5
GDPR-Compliant Export Delete Leads
0
Download Lists
0
1
Export Reports
0
1
Delete From DNC Lists
0
1
Custom Fields Modify
0
1
Modify Campaigns
0
1
Campaign Detail
0
1
Modify Campaign Dial Prefix
0
1
Delete Campaigns
0
1
Modify In-Groups
0
1
Delete In-Groups
0
1
Modify DIDs
0
1
Delete DIDs
0
1
Modify Custom Dialplans
0
1
Modify Remote Agents
0
1
Delete Remote Agents
0
1
Modify Scripts
0
1
Delete Scripts
0
1
Modify Filters
0
1
Delete Filters
0
1
AGC Admin Access
0
1
AGC Delete Phones
0
1
Modify Call Times
0
1
Delete Call Times
0
1
Modify Servers
0
1
Modify Shifts
0
1
Modify Phones
0
1
Modify Carriers
0
1
Modify Email Accounts
0
1
Modify Labels
0
1
Modify Colors
0
1
Modify Languages
0
1
Modify Statuses
0
1
Modify Voicemail
0
1
Modify Audio Store
0
1
Modify Music On Hold
0
1
Modify TTS
0
1
Modify Contacts
0
1
CallCard Access
0
1
Modify Automated Reports
0
1
Add Timeclock Log Record
0
1
$
Modify Timeclock Log Record
0
1
Delete Timeclock Log Record
0
1
Manager Shift Enforcement Override
0
1
Manager Pause Code Approval
0
1
SECURITY OPTIONS, Only enable if needed
Modify IP Lists
0
1
Ignore IP List
0
1
Two Factor Auth Override
NOT_ACTIVE
DISABLED
API USER OPTIONS, Only enable if needed
Agent API Access
0
1
API List Restrict
0
1
API Allowed Functions
ALL_FUNCTIONS
add_group_alias
add_lead
add_list
add_phone
add_phone_alias
add_user
agent_ingroup_info
agent_stats_export
agent_status
audio_playback
blind_monitor
call_agent
callid_info
change_ingroups
check_phone_number
copy_user
did_log_export
external_add_lead
external_dial
external_hangup
external_pause
external_status
in_group_status
logout
moh_list
ingroup_list
campaigns_list
callmenu_list
hopper_list
call_dispo_report
agent_campaigns
park_call
pause_code
preview_dial_action
ra_call_control
recording
recording_lookup
send_dtmf
server_refresh
set_timer_action
sounds_list
st_get_agent_active_lead
st_login_log
transfer_conference
update_fields
update_lead
batch_update_lead
update_list
list_info
list_custom_fields
update_log_entry
update_phone
update_phone_alias
update_user
user_group_status
vm_list
vm_message
webphone_url
webserver
logged_in_agents
update_campaign
update_alt_url
update_presets
add_did
copy_did
update_did
lead_field_info
lead_all_info
lead_callback_info
phone_number_log
switch_lead
ccc_lead_info
lead_status_search
lead_search
lead_dearchive
call_status_stats
calls_in_queue_count
force_fronter_leave_3way
force_fronter_audio_stop
update_cid_group_entry
add_dnc_phone
delete_dnc_phone
add_fpg_phone
send_notification
refresh_panel
update_remote_agent
user_details
DISABLE ADMIN AND AGENT SCREEN OPTIONS
API Only User
0
1
LEVEL 9 ADMIN OPTIONS
Modify Same User Level
0
1
Download Invalid Files
0
1
Alter Admin Interface Options
0
1
DELETE THIS USER
Click here for user time sheet
Click here for user status
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