Advanced Forecasting Report 

Date

to

Campaigns -- ALL CAMPAIGNS -- 056173 1607 inAlex inbound outcamp Remote test_k testcamp

In-groups --ALL INGROUPS-- 16071 - 16071 4854 - testing AGENTDIRECT - Single Agent Direct Queue AGENTDIRECT_CHAT - Agent Direct Queue for Chats REMOTEINBOUND - REMOTEINBOUND testalex - testalex

Actual agents

Hourly pay per agent $

Revenue per sale $

Chance of sale %

Retry rate %(B reports only)

Erlang type

B - inbound/call loss stats

C - outbound/waiting time stats