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NOTE: stats taken from shift specified

Agent Inbound Status Summary

Dates

to

Inbound groups -- ALL groups -- 16071 - 16071 4854 - testing AGENTDIRECT - Single Agent Direct Queue AGENTDIRECT_CHAT - Agent Direct Queue for Chats REMOTEINBOUND - REMOTEINBOUND testalex - testalex

User Groups -- ALL USER GROUPS -- ADMIN test

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