Date

to

Inbound Groups 16071 - 16071 4854 - testing AGENTDIRECT - Single Agent Direct Queue AGENTDIRECT_CHAT - Agent Direct Queue for Chats REMOTEINBOUND - REMOTEINBOUND testalex - testalex

Exclude Outbound Drop Groups NO YES NO

Call Time 12pm-5pm - default 12pm to 5pm calling 12pm-9pm - default 12pm to 9pm calling 24hours - default 24 hours calling 5pm-9pm - default 5pm to 9pm calling 9am-5pm - default 9am to 5pm calling 9am-9pm - default 9am to 9pm calling