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SETTINGS CONTAINER DELETION CONFIRMATION : VERM_REPORT_OPTIONS - Container for customizing VERM report output
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Container ID

Container Notes

Container Type

Admin User Group

Container Entry

; This is the report queue used if none is chosen by the user
; It's preloaded in some forms as well
VERM_default_report_queue => ALL

; If there are statuses to exclude from reports, list them here
; Separate with commas.  Default is AFTHRS
exc_addtl_statuses => AFTHRS

; Set the below value to 1 (or anything non-blank/non-zero) in order to 
; show the agents ID in addition to their full name in the report results
show_full_agent_info => 1

; Some reports count "lost" calls - which are defined by the below variable
; listing what you define as "lost" dispos.  Separate with commas.
lost_statuses => LOST,210208,DISPO

; You can create a detailed IVR survey report for ingroups by defining
; "ivr_survey_ingroups_detail" and "ivr_survey_ingroups_voicemails."
; For "details", supply an ingroup used as a tracking group on call menus.
; Then, add a pipe and after that list all call menus that use the ingroup
; as the tracking group, separating each with a comma
; To track whether the calls went to voicemail, list every call menu/option
; combination that goes to voicemail, separating the call menu from the 
; option with a pipe.  One callmenu/option combo per line.
ivr_survey_ingroups_detail => 521205|561401,561402,561403,561404,561505
ivr_survey_ingroups_voicemails => 561505|t

; #####################################################
; # ALL of the below are used in the wallboard report #
; #####################################################
VERM_default_outb_widget_queue => ALL_OUT
VERM_default_inb_widget_queue1 => 514915v_USA_Shared
VERM_default_inb_widget_queue2 => 515915v_MLA_Shared

; Used specifically for the SLA widget
; Uses ingroups - separate multiple ingroups by commas
; Comment out or leave blank to count all ingroups
SLA_LEVEL_PCT_ingroups => 514915v,515915v

; This removes remote agents from the wallboard reports
; Comment out to include remote agents (or set to zero)
omit_remote_agents => 1

; #### AUTO DOWNLOAD ####
; If the "total calls" value on any report requested exceeds the below 
; limit, automatically download the three "DETAILS" reports instead
; of attempting to display that many records on-screen
auto_download_limit => 50000

; #### OUTCOMES report overrides ####
; Use "outcome_lagged_status_overrides" for conditions where the call 
; record in the vicidial_log or vicidial_closer_log table has no uniqueid
; value despite having a status/outcome, which can indicate a call 
; affected by network lag for certain statuses.  This will change the call 
; status to "LAGGED".  Separate statuses with commas.  Default is the 
; automatic "PU" status.
outcome_lagged_status_overrides => PU

; Use "unknown_network_statuses" to change call statuses to read "Network/
; LAGGED" on the OUTCOMES report. Separate statuses with commas.
; IMPORTANT: if you are using the outcome_lagged_status_overrides option 
; above, make sure "LAGGED" is one of the unknown_network_statuses here
; unknown_network_statuses => LAGGED

; Use "outcome_status_overrides" to change one status to another on the 
; OUTCOMES report.  Overrides are comma-separated pairs of dispositions  
; where the first disposition is the disposition to change, and the second
; is the disposition to change to.  Separate pairs with a pipe character as
; in the below example.  Off by default.
; outcome_status_overrides => CBHOLD,DISPO|XFER,AL

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