ADMINISTRATION: MODIFY SETTINGS CONTAINER
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Settings Container
Edit Settings Container : VAMD_SETTINGS_NEW_TEMPLATE
EDIT SETTINGS CONTAINER
OTHER ACTIVITY
Container ID
Container Notes
Container Type
2FA_SETTINGS
AGI
AMD_AGENT_OPTIONS
AMD_STATUS_MAP
CALL_LIMITS_OVERRIDE
CALL_QUOTA
CALLS_IN_QUEUE_COUNT
CAMPAIGN_LIST
CM_VIDPROMPT_SPECIAL
DEMOGRAPHIC_QUOTAS
DIAL_TIMEOUTS
DID_RECENT_CALL
DISPO_FILTER
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INGROUP_LIST
KHOMP_SETTINGS
LIST_WEEKDAY_RESETS
OTHER
PAUSE_CODES_LIST
PERL_CLI
PHONE_DEFAULTS
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QC_TEMPLATE
READ_ONLY
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TIMEZONE_LIST
WEBPHONE_SETTINGS
WEEKDAY_TIMERANGE_SECONDS
XFER_TALK_MIN_MESSAGE
OTHER
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ADMIN - VICIDIAL ADMINISTRATORS
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Container Entry
# When doing audio signature analysis of the received audio VAMD compares # it to a database of known audio signatures. This comparison results in a # mathematical -distance- value between 0 and 1. 0 is a perfect match. 1 # is a perfect mismatch. The audio_match_dist is the maximum value that is # considered a match. Anything above that is not a match. Setting this # higher will weed out more automated messages but at a cost of a higher # false positive rate. Default is 0.2 audio_match_dist = 0.2 # When doing voice signature analysis of the received audio VAMD compares # it to a database of known voice signatures. This comparison results in a # mathematical -distance- value between 0 and 1. 0 is a perfect match. 1 # is a perfect mismatch. The voice_match_dist is the maximum value that is # considered a match. Anything above that is not a match. Setting this # higher will weed out more automated message but at a cost of a higher # false positive rate. Default is 0.2 voice_match_dist = 0.2 # If no other result fits, a confidence check is done on the speech # recognition results. If that check is less than this threshold VAMD # statuses the call as NOTSURE,LOWCONFIDENCE. If it is higher than this # threshold VAMD statuses the call as NOTSURE,LOWSCORE. # Value ranges from 0 to 1 min_word_confidence = 0.1 # The threshold above which sound is detected initially. # Value ranges is from 1 to 32,767 init_silence_threshold = 4000 # The threshold above which sound is detected after the initial silence. # Value ranges is from 1 to 32,767 silence_threshold = 2000 # The maximum initial silence in milliseconds. Any longer than this and the call will be statused as NOTSURE,INITIALSILENCE max_init_sil_ms = 3000 # The maximum length of audio collection in milliseconds before audio # processing of the data is forced. This triggers if no silence was # detected after the initial silence. max_detection_ms = 5000 # The minimum time spent collecting audio in ms. Audio processing cannot be # triggered until after this cutoff. min_detection_ms = 3000 # The maximum length of silence in milliseconds after the initial silence # before the customer greeting is assumed over and audio processing will # begin. max_silence_ms = 800 # If the total amount sound detected is less than this number of # milliseconds it is assumed that whatever is on the line is not a person min_sound_ms = 150 # The maximum number of words before the call is considered an answering # machine max_words = 4 phrase_dict = b2b-phrases.ini
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