ADMINISTRATION: Modify DID
Dashboard - Analytics
Dashboard
Report
Users
Show Users
Search For A User
User Stats
User Status
Time Sheet
Campaigns
Show Campaign
Statuses
HotKeys
Lead Recycle
Auto-Alt Dial
List Mix
Pause Codes
Presets
Servey
AC-CID
Lists
Show List
Search For A Lead
Add A New Lead
Add-Delete DNC Number
Load New Leads
List Custom Fields
Copy Custom Fields
Drop Lists
Quality Control
QC Calls by Campaign
QC Calls by List
QC Calls by Ingroup
Show QC Scorecards
Modify QC Codes
Scripts
Filters
Inbound
Show Inbound
Show Email
Show Chat
Show DIDs
RA Extensions
Show Call Menu
Show Filter Phone Group
Add-Delete FPG Number
User Groups
Show User Group
Group Hourly Report
Bulk Group Change
Remote Agents
Show Remote Agents
Show Extension Groups
Admin
Call Times
Shifts
Phones
Templates
Carriers
Servers
Conferences
System Settings
Screen Labels
Screen Colors
System Statuses
Status Groups
CID Groups
Voicemail
Email Accounts
Audio Store
Music On Hold
Languages
Audio Soundboards
VM Message Groups
Text To Speech
CallCard Admin
Contacts
Settings Containers
Automated Reports
IP Lists
Queue Groups
6666
Saturday September 26, 2026 5:16:10 AM
Home
Timeclock
Chat
Change language
Logout User
Are you sure you want to logout of your dialer account ?
Logout
DIDs
Edit DIDs : 5
EDIT DID
OTHER ACTIVITY
DID Extension
DID Description
DID Carrier Description
Active
Y
N
Y
Admin User Group
All Admin User Groups
ADMIN - VICIDIAL ADMINISTRATORS
---ALL---
DID Route
AGENT
EXTEN
VOICEMAIL
VMAIL_NO_INST
PHONE
IN_GROUP
CALLMENU
IN_GROUP
Record Call
N
Y_QUEUESTOP
Y
N
Extension
Extension Context
Voicemail Box
Phone Extension
Server IP
192.168.29.68 - Server vicibox12 - - Y - Y
---NONE---
Call Menu
default---agent - agent phones restricted to only internal extensions - sip-silence
User Agent
User Unavailable Action
EXTEN
VOICEMAIL
VMAIL_NO_INST
PHONE
IN_GROUP
VOICEMAIL
User Route Settings In-Group
16071 - 16071
4854 - testing
AGENTDIRECT - Single Agent Direct Queue
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
---NONE---
In-Group ID
16071 - 16071
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
---NONE---
In-Group Call Handle Method
CID
CID
CIDLOOKUP
CIDLOOKUPRL
CIDLOOKUPRC
CIDLOOKUPALT
CIDLOOKUPRLALT
CIDLOOKUPRCALT
CIDLOOKUPADDR3
CIDLOOKUPRLADDR3
CIDLOOKUPRCADDR3
CIDLOOKUPALTADDR3
CIDLOOKUPRLALTADDR3
CIDLOOKUPRCALTADDR3
ANI
ANILOOKUP
ANILOOKUPRL
VIDPROMPT
VIDPROMPTLOOKUP
VIDPROMPTLOOKUPRL
VIDPROMPTLOOKUPRC
VIDPROMPTSPECIALLOOKUP
VIDPROMPTSPECIALLOOKUPRL
VIDPROMPTSPECIALLOOKUPRC
CLOSER
3DIGITID
4DIGITID
5DIGITID
10DIGITID
CIDLOOKUPOWNERCUSTOM1
CIDLOOKUPRLOWNERCUSTOM1
CIDLOOKUPRCOWNERCUSTOM1
CIDLOOKUPALTOWNERCUSTOM1
CIDLOOKUPRLALTOWNERCUSTOM1
CIDLOOKUPRCALTOWNERCUSTOM1
CIDLOOKUPADDR3OWNERCUSTOM1
CIDLOOKUPRLADDR3OWNERCUSTOM1
CIDLOOKUPRCADDR3OWNERCUSTOM1
CIDLOOKUPALTADDR3OWNERCUSTOM1
CIDLOOKUPRLALTADDR3OWNERCUSTOM1
CIDLOOKUPRCALTADDR3OWNERCUSTOM1
CIDLOOKUPOWNERCUSTOM2
CIDLOOKUPRLOWNERCUSTOM2
CIDLOOKUPRCOWNERCUSTOM2
CIDLOOKUPALTOWNERCUSTOM2
CIDLOOKUPRLALTOWNERCUSTOM2
CIDLOOKUPRCALTOWNERCUSTOM2
CIDLOOKUPADDR3OWNERCUSTOM2
CIDLOOKUPRLADDR3OWNERCUSTOM2
CIDLOOKUPRCADDR3OWNERCUSTOM2
CIDLOOKUPALTADDR3OWNERCUSTOM2
CIDLOOKUPRLALTADDR3OWNERCUSTOM2
CIDLOOKUPRCALTADDR3OWNERCUSTOM2
CIDLOOKUPOWNERCUSTOM3
CIDLOOKUPRLOWNERCUSTOM3
CIDLOOKUPRCOWNERCUSTOM3
CIDLOOKUPALTOWNERCUSTOM3
CIDLOOKUPRLALTOWNERCUSTOM3
CIDLOOKUPRCALTOWNERCUSTOM3
CIDLOOKUPADDR3OWNERCUSTOM3
CIDLOOKUPRLADDR3OWNERCUSTOM3
CIDLOOKUPRCADDR3OWNERCUSTOM3
CIDLOOKUPALTADDR3OWNERCUSTOM3
CIDLOOKUPRLALTADDR3OWNERCUSTOM3
CIDLOOKUPRCALTADDR3OWNERCUSTOM3
CIDLOOKUPOWNERCUSTOM4
CIDLOOKUPRLOWNERCUSTOM4
CIDLOOKUPRCOWNERCUSTOM4
CIDLOOKUPALTOWNERCUSTOM4
CIDLOOKUPRLALTOWNERCUSTOM4
CIDLOOKUPRCALTOWNERCUSTOM4
CIDLOOKUPADDR3OWNERCUSTOM4
CIDLOOKUPRLADDR3OWNERCUSTOM4
CIDLOOKUPRCADDR3OWNERCUSTOM4
CIDLOOKUPALTADDR3OWNERCUSTOM4
CIDLOOKUPRLALTADDR3OWNERCUSTOM4
CIDLOOKUPRCALTADDR3OWNERCUSTOM4
CIDLOOKUPOWNERCUSTOM5
CIDLOOKUPRLOWNERCUSTOM5
CIDLOOKUPRCOWNERCUSTOM5
CIDLOOKUPALTOWNERCUSTOM5
CIDLOOKUPRLALTOWNERCUSTOM5
CIDLOOKUPRCALTOWNERCUSTOM5
CIDLOOKUPADDR3OWNERCUSTOM5
CIDLOOKUPRLADDR3OWNERCUSTOM5
CIDLOOKUPRCADDR3OWNERCUSTOM5
CIDLOOKUPALTADDR3OWNERCUSTOM5
CIDLOOKUPRLALTADDR3OWNERCUSTOM5
CIDLOOKUPRCALTADDR3OWNERCUSTOM5
In-Group Agent Search Method
LB - Load Balanced
LO - Load Balanced Overflow
SO - Server Only
LB
In-Group List ID
In-Group Entry List ID
In-Group Campaign ID
056173 - new york
---NONE---
In-Group Phone Code
Clean CID Number
Alter CID Name
DISABLED
ALLCALLS_CIDNUM
ALLCALLS_CLEAN
OTHSYS_CIDNUM
OTHSYS_CLEAN
DISABLED
No-Agent In-Group Redirect
DISABLED
Y
NO_PAUSED
READY_ONLY
DISABLED
No-Agent In-Group ID
16071 - 16071
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
---NONE---
No-Agent In-Group Extension
Max Queue In-Group Calls
Max Queue In-Group ID
16071 - 16071
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
---NONE---
Max Queue In-Group Extension
Pre-Filter Phone Group ID
1607 - 1607
- ---NONE---
Pre-Filter Phone Group DID
Pre-Filter Recent Call
DISABLED
Pre-Filter Recent Call DID
Filter Inbound Number
DISABLED
GROUP
URL
DNC_INTERNAL
DNC_CAMPAIGN
GROUP_AREACODE
DISABLED
Filter Phone Group ID
1607 - 1607
- ---NONE---
Filter URL
Filter URL DID Redirect
Y
N
N
Filter DNC Campaign
Filter Action
AGENT
EXTEN
VOICEMAIL
VMAIL_NO_INST
PHONE
IN_GROUP
CALLMENU
EXTEN
Filter Extension
Filter Extension Context
Filter Voicemail Box
Filter Phone Extension
Filter Server IP
192.168.29.68 - Server vicibox12 - - Y - Y
---NONE---
Filter Call Menu
default---agent - agent phones restricted to only internal extensions - sip-silence
Filter User Agent
Filter User Unavailable Action
EXTEN
VOICEMAIL
VMAIL_NO_INST
PHONE
IN_GROUP
VOICEMAIL
Filter User Route Settings In-Group
16071 - 16071
4854 - testing
AGENTDIRECT - Single Agent Direct Queue
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
---NONE---
Filter In-Group ID
16071 - 16071
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
---NONE---
Filter In-Group Call Handle Method
CID
CID
CIDLOOKUP
CIDLOOKUPRL
CIDLOOKUPRC
CIDLOOKUPALT
CIDLOOKUPRLALT
CIDLOOKUPRCALT
CIDLOOKUPADDR3
CIDLOOKUPRLADDR3
CIDLOOKUPRCADDR3
CIDLOOKUPALTADDR3
CIDLOOKUPRLALTADDR3
CIDLOOKUPRCALTADDR3
ANI
ANILOOKUP
ANILOOKUPRL
VIDPROMPT
VIDPROMPTLOOKUP
VIDPROMPTLOOKUPRL
VIDPROMPTLOOKUPRC
VIDPROMPTSPECIALLOOKUP
VIDPROMPTSPECIALLOOKUPRL
VIDPROMPTSPECIALLOOKUPRC
CLOSER
3DIGITID
4DIGITID
5DIGITID
10DIGITID
CIDLOOKUPOWNERCUSTOM1
CIDLOOKUPRLOWNERCUSTOM1
CIDLOOKUPRCOWNERCUSTOM1
CIDLOOKUPALTOWNERCUSTOM1
CIDLOOKUPRLALTOWNERCUSTOM1
CIDLOOKUPRCALTOWNERCUSTOM1
CIDLOOKUPADDR3OWNERCUSTOM1
CIDLOOKUPRLADDR3OWNERCUSTOM1
CIDLOOKUPRCADDR3OWNERCUSTOM1
CIDLOOKUPALTADDR3OWNERCUSTOM1
CIDLOOKUPRLALTADDR3OWNERCUSTOM1
CIDLOOKUPRCALTADDR3OWNERCUSTOM1
CIDLOOKUPOWNERCUSTOM2
CIDLOOKUPRLOWNERCUSTOM2
CIDLOOKUPRCOWNERCUSTOM2
CIDLOOKUPALTOWNERCUSTOM2
CIDLOOKUPRLALTOWNERCUSTOM2
CIDLOOKUPRCALTOWNERCUSTOM2
CIDLOOKUPADDR3OWNERCUSTOM2
CIDLOOKUPRLADDR3OWNERCUSTOM2
CIDLOOKUPRCADDR3OWNERCUSTOM2
CIDLOOKUPALTADDR3OWNERCUSTOM2
CIDLOOKUPRLALTADDR3OWNERCUSTOM2
CIDLOOKUPRCALTADDR3OWNERCUSTOM2
CIDLOOKUPOWNERCUSTOM3
CIDLOOKUPRLOWNERCUSTOM3
CIDLOOKUPRCOWNERCUSTOM3
CIDLOOKUPALTOWNERCUSTOM3
CIDLOOKUPRLALTOWNERCUSTOM3
CIDLOOKUPRCALTOWNERCUSTOM3
CIDLOOKUPADDR3OWNERCUSTOM3
CIDLOOKUPRLADDR3OWNERCUSTOM3
CIDLOOKUPRCADDR3OWNERCUSTOM3
CIDLOOKUPALTADDR3OWNERCUSTOM3
CIDLOOKUPRLALTADDR3OWNERCUSTOM3
CIDLOOKUPRCALTADDR3OWNERCUSTOM3
CIDLOOKUPOWNERCUSTOM4
CIDLOOKUPRLOWNERCUSTOM4
CIDLOOKUPRCOWNERCUSTOM4
CIDLOOKUPALTOWNERCUSTOM4
CIDLOOKUPRLALTOWNERCUSTOM4
CIDLOOKUPRCALTOWNERCUSTOM4
CIDLOOKUPADDR3OWNERCUSTOM4
CIDLOOKUPRLADDR3OWNERCUSTOM4
CIDLOOKUPRCADDR3OWNERCUSTOM4
CIDLOOKUPALTADDR3OWNERCUSTOM4
CIDLOOKUPRLALTADDR3OWNERCUSTOM4
CIDLOOKUPRCALTADDR3OWNERCUSTOM4
CIDLOOKUPOWNERCUSTOM5
CIDLOOKUPRLOWNERCUSTOM5
CIDLOOKUPRCOWNERCUSTOM5
CIDLOOKUPALTOWNERCUSTOM5
CIDLOOKUPRLALTOWNERCUSTOM5
CIDLOOKUPRCALTOWNERCUSTOM5
CIDLOOKUPADDR3OWNERCUSTOM5
CIDLOOKUPRLADDR3OWNERCUSTOM5
CIDLOOKUPRCADDR3OWNERCUSTOM5
CIDLOOKUPALTADDR3OWNERCUSTOM5
CIDLOOKUPRLALTADDR3OWNERCUSTOM5
CIDLOOKUPRCALTADDR3OWNERCUSTOM5
Filter In-Group Agent Search Method
LB - Load Balanced
LO - Load Balanced Overflow
SO - Server Only
LB
Filter In-Group List ID
Filter In-Group Entry List ID
Filter In-Group Campaign ID
056173 - new york
---NONE---
Filter In-Group Phone Code
Custom 1
Custom 2
Custom 3
Custom 4
Custom 5
DELETE THIS DID
Click here to see Admin changes to this DID
Click here to see a traffic report for this DID
Click here to see a list of recordings and calls for this DID
SEE DID REMOTE AGENT EXTENSION OVERRIDES FOR THIS DID
CALL MENUS USING THIS DID :
CAMPAIGNS USING THIS DID :
CAMPAIGN AC-CIDs USING THIS DID :
CID GROUPS USING THIS DID :
IN-GROUPS USING THIS DID :
LISTS USING THIS DID :