ADMINISTRATION: Modify Users Groups
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6666
Saturday September 26, 2026 8:22:33 AM
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User Groups
Edit User Group : test
EDIT USERS GROUP
Add or Remove In-Group
OTHER ACTIVITY
Group
Description
(description of group)
Force Timeclock Login
N
Y
ADMIN_EXEMPT
Shift Enforcement
OFF
START
ALL
ADMIN_EXEMPT
Allowed Campaigns
ALL-CAMPAIGNS - USERS CAN VIEW ANY CAMPAIGN
Agent Status Viewable Groups
ALL-GROUPS
- All user groups in the system
CAMPAIGN-AGENTS
- All users logged into the same campaign as the agent
NOT-LOGGED-IN-AGENTS
- All users in the system, even not logged-in users
ADMIN
- VICIDIAL ADMINISTRATORS
Group Shifts
Agent Status View Time
Y
N
Agent Call Log View
Y
N
Agent Fullscreen
Y
N
Script Override
NONE
Agent Allow Consultative Xfer
Y
N
Agent Allow Dial Override Xfer
Y
N
Agent Allow Voicemail Message Xfer
Y
N
Agent Allow Blind Xfer
Y
N
Agent Allow Dial With Customer Xfer
Y
N
Agent Allow Park Customer Dial Xfer
Y
N
Agent Allowed Chat Groups
ALL-GROUPS
- All user groups in the system
CAMPAIGN-AGENTS
- All users logged into the same campaign as the agent
ADMIN
- VICIDIAL ADMINISTRATORS
Allowed Reports
ALL REPORTS
NONE
Real-Time Main Report
Real-Time Campaign Summary
Real-Time Whiteboard Report
VERM Reports
Inbound Report
Inbound Report by DID
Inbound Service Level Report
Inbound Summary Hourly Report
Inbound Daily Report
Inbound DID Report
Inbound DID Summary Report
Agent DID Report
Inbound DID Detail Report
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Inbound Chat Report
Inbound IVR Report
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Outbound IVR Report
Callmenu Survey Report
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Fronter - Closer Report
Fronter - Closer Detail Report
Lists Campaign Statuses Report
Lists Statuses Report
Campaign Status List Report
Export Calls Report
Export Leads Report
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Agent Status Detail
Agent Inbound Status Summary
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Team Performance Detail
Performance Comparison Report
Single Agent Daily
Single Agent Daily Time
User Group Login Report
User Group Hourly Report
User Group Detail Hourly Report
User Timeclock Report
User Group Timeclock Status Report
User Timeclock Detail Report
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Administration Change Log
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User Stats
User Time Sheet
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Quality Control Report
Settings Compare
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In-Group User List
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Medialog Inventory Report
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IVR Filter Report
LAGGED Agent Log Report
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Carrier Log Report
Dial Log Report
Inbound Extension Stats
Agents Time On Calls
Callbacks Export
User Logins Report
Demographic Quotas Report
VERM QA Links
DB Schema Compare Utility
Khomp Quick Stats Report
Allowed Queue Groups
ALL-GROUPS - USERS CAN VIEW ANY QUEUE GROUP
Reports Header Override
DISABLED
LOGO_ONLY_SMALL
LOGO_ONLY_LARGE
ALT_1
ALT_2
ALT_3
ALT_4
Home URL Override
Webphone URL Override
Webphone System Key Override
Webphone Dialpad Override
DISABLED
Y
N
TOGGLE
TOGGLE_OFF
Webphone Layout Override
QC Allowed Campaigns
ALL-CAMPAIGNS - USERS CAN QC ANY CAMPAIGN
QC Allowed Inbound Groups
ALL-GROUPS - USERS CAN QC ANY INBOUND GROUP
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
Admin IP Whitelist
--- DISABLED ---
Agent IP Whitelist
--- DISABLED ---
API IP Whitelist
--- DISABLED ---
Allowed User Groups
ALL-GROUPS
- All user groups in the system
ADMIN
- VICIDIAL ADMINISTRATORS
Allowed Call Times
ALL-CALLTIMES
- All call times in the system
Select In-Group
add
remove
In-Group
4854 - testing
AGENTDIRECT - Single Agent Direct Queue
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
DELETE THIS USER GROUP
Click here to see Admin changes to this user group
Click here to see all CallBack Holds in this user group
Click here to see the Timeclock Status for this user group
USERS WITHIN THIS USER GROUP : 0
USER
FULL NAME
LEVEL
ACTIVE
--NONE--
USERS WITHIN THIS SECONDARY USER GROUP : 0
USER
FULL NAME
LEVEL
ACTIVE
USER GROUP
6666
Admin
9
Y
ADMIN
2901
2901
5
Y
ADMIN
