ADMINISTRATION: Modify Users Groups
Dashboard - Analytics
Dashboard
Report
Users
Show Users
Search For A User
User Stats
User Status
Time Sheet
Campaigns
Show Campaign
Statuses
HotKeys
Lead Recycle
Auto-Alt Dial
List Mix
Pause Codes
Presets
Servey
AC-CID
Lists
Show List
Search For A Lead
Add A New Lead
Add-Delete DNC Number
Load New Leads
List Custom Fields
Copy Custom Fields
Drop Lists
Quality Control
QC Calls by Campaign
QC Calls by List
QC Calls by Ingroup
Show QC Scorecards
Modify QC Codes
Scripts
Filters
Inbound
Show Inbound
Show Email
Show Chat
Show DIDs
RA Extensions
Show Call Menu
Show Filter Phone Group
Add-Delete FPG Number
User Groups
Show User Group
Group Hourly Report
Bulk Group Change
Remote Agents
Show Remote Agents
Show Extension Groups
Admin
Call Times
Shifts
Phones
Templates
Carriers
Servers
Conferences
System Settings
Screen Labels
Screen Colors
System Statuses
Status Groups
CID Groups
Voicemail
Email Accounts
Audio Store
Music On Hold
Languages
Audio Soundboards
VM Message Groups
Text To Speech
CallCard Admin
Contacts
Settings Containers
Automated Reports
IP Lists
Queue Groups
6666
Saturday September 26, 2026 5:22:49 AM
Home
Timeclock
Chat
Change language
Logout User
Are you sure you want to logout of your dialer account ?
Logout
User Groups
Edit User Group :
EDIT USERS GROUP
Add or Remove In-Group
OTHER ACTIVITY
Group
Description
(description of group)
Force Timeclock Login
N
Y
ADMIN_EXEMPT
Shift Enforcement
OFF
START
ALL
ADMIN_EXEMPT
Allowed Campaigns
ALL-CAMPAIGNS - USERS CAN VIEW ANY CAMPAIGN
056173 - new york
Agent Status Viewable Groups
ALL-GROUPS
- All user groups in the system
CAMPAIGN-AGENTS
- All users logged into the same campaign as the agent
NOT-LOGGED-IN-AGENTS
- All users in the system, even not logged-in users
ADMIN
- VICIDIAL ADMINISTRATORS
Group Shifts
Agent Status View Time
Y
N
Agent Call Log View
Y
N
Agent Fullscreen
Y
N
Script Override
NONE
Agent Allow Consultative Xfer
Y
N
Agent Allow Dial Override Xfer
Y
N
Agent Allow Voicemail Message Xfer
Y
N
Agent Allow Blind Xfer
Y
N
Agent Allow Dial With Customer Xfer
Y
N
Agent Allow Park Customer Dial Xfer
Y
N
Agent Allowed Chat Groups
ALL-GROUPS
- All user groups in the system
CAMPAIGN-AGENTS
- All users logged into the same campaign as the agent
ADMIN
- VICIDIAL ADMINISTRATORS
Allowed Reports
ALL REPORTS
NONE
Real-Time Main Report
Real-Time Campaign Summary
Real-Time Whiteboard Report
VERM Reports
Inbound Report
Inbound Report by DID
Inbound Service Level Report
Inbound Summary Hourly Report
Inbound Daily Report
Inbound DID Report
Inbound DID Summary Report
Agent DID Report
Inbound DID Detail Report
Inbound Email Report
Inbound Chat Report
Inbound IVR Report
Inbound Forecasting Report
Advanced Forecasting Report
Outbound Calling Report
Outbound Summary Interval Report
Outbound IVR Report
Callmenu Survey Report
Outbound Lead Source Report
Fronter - Closer Report
Fronter - Closer Detail Report
Lists Campaign Statuses Report
Lists Statuses Report
Campaign Status List Report
Export Calls Report
Export Leads Report
Agent Time Detail
Agent Status Detail
Agent Inbound Status Summary
Agent Performance Detail
Team Performance Detail
Performance Comparison Report
Single Agent Daily
Single Agent Daily Time
User Group Login Report
User Group Hourly Report
User Group Detail Hourly Report
User Timeclock Report
User Group Timeclock Status Report
User Timeclock Detail Report
Server Performance Report
Administration Change Log
List Update Stats
User Stats
User Time Sheet
Download List
Dialer Inventory Report
Custom Reports Links
CallCard Search
Maximum System Stats
Maximum Stats Detail
Search Leads Logs
Email Log Report
Lists Pass Report
Called Counts List IDs Report
Front Page System Summary
Report Page Servers Summary
Admin Utilities Page
Agent Debug Log Report
Agent Parked Call Report
Agent-Manager Chat Log
Recording Access Log Report
API Log Report
Real-Time Monitoring Log Report
AMD Log Report
3-Way Press Log Report
SIP Event Report
Caller ID Log Report
Quality Control Report
Settings Compare
Phone Stats
Hopper List Report
In-Group User List
Webserver-URL Report
VDAD Debug Log Report
URL Log Report
Medialog Inventory Report
Asterisk Debug
SPH Report
Shared Debug
Process Report
Group Alias Report
Hangup Cause Report
IVR Filter Report
LAGGED Agent Log Report
LAGGED Agent Log Summary Report
Agent Latency Report
Latency Gaps Report
Agent Disposition Report
Agent Performance Report
Carrier Log Report
Dial Log Report
Inbound Extension Stats
Agents Time On Calls
Callbacks Export
User Logins Report
Demographic Quotas Report
VERM QA Links
DB Schema Compare Utility
Khomp Quick Stats Report
Allowed Queue Groups
ALL-GROUPS - USERS CAN VIEW ANY QUEUE GROUP
Reports Header Override
DISABLED
LOGO_ONLY_SMALL
LOGO_ONLY_LARGE
ALT_1
ALT_2
ALT_3
ALT_4
Home URL Override
Webphone URL Override
Webphone System Key Override
Webphone Dialpad Override
DISABLED
Y
N
TOGGLE
TOGGLE_OFF
Webphone Layout Override
QC Allowed Campaigns
ALL-CAMPAIGNS - USERS CAN QC ANY CAMPAIGN
056173 - new york
QC Allowed Inbound Groups
ALL-GROUPS - USERS CAN QC ANY INBOUND GROUP
16071 - 16071
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
Admin IP Whitelist
--- DISABLED ---
Agent IP Whitelist
--- DISABLED ---
API IP Whitelist
--- DISABLED ---
Allowed User Groups
ALL-GROUPS
- All user groups in the system
ADMIN
- VICIDIAL ADMINISTRATORS
Allowed Call Times
ALL-CALLTIMES
- All call times in the system
12pm-5pm
- default 12pm to 5pm calling
9am-9pm
- default 9am to 9pm calling
Select In-Group
add
remove
In-Group
16071 - 16071
4854 - testing
AGENTDIRECT - Single Agent Direct Queue
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
DELETE THIS USER GROUP
Click here to see Admin changes to this user group
Click here to see all CallBack Holds in this user group
Click here to see the Timeclock Status for this user group
USERS WITHIN THIS USER GROUP : 0
USER
FULL NAME
LEVEL
ACTIVE
--NONE--
USERS WITHIN THIS SECONDARY USER GROUP : 0
USER
FULL NAME
LEVEL
ACTIVE
USER GROUP
6666
Admin
9
Y
ADMIN
VDAD
Outbound Auto Dial
1
N
ADMIN
VDCL
Inbound No Agent
1
N
ADMIN
1607
1607
9
Y
ADMIN
2807
2807
9
Y
ADMIN
71099
71099
5
Y
ADMIN
2901
2901
5
Y
ADMIN
81099
81099
5
Y
ADMIN
111
111
1
Y
---ALL---
