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6666
Saturday September 26, 2026 5:16:28 AM
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In-Groups
Edit In-Group : testalex
EDIT IN GROUP
INBOUND GROUP QC SETTINGS
AGENT RANKS FOR THIS INBOUND GROUP
OTHER ACTIVITY
Group ID
Group Name
Group Color
Active
Y
N
Y
In-Group Calldate
Admin User Group
All Admin User Groups
ADMIN - VICIDIAL ADMINISTRATORS
ADMIN
Park Music-on-Hold
Web Form
Web Form Two
Web Form Three
Next Agent Call
random
oldest_call_start
oldest_call_finish
oldest_inbound_call_start
oldest_inbound_call_finish
oldest_inbound_filtered_call_start
oldest_inbound_filtered_call_finish
overall_user_level
inbound_group_rank
campaign_rank
ingroup_grade_random
campaign_grade_random
fewest_calls
fewest_calls_campaign
longest_wait_time
ring_all
overall_user_level_wait_time
campaign_rank_wait_time
fewest_calls_campaign_wait_time
inbound_group_rank_wait_time
fewest_calls_wait_time
inbound_group_rank
Queue Priority
99 - Higher
98 - Higher
97 - Higher
96 - Higher
95 - Higher
94 - Higher
93 - Higher
92 - Higher
91 - Higher
90 - Higher
89 - Higher
88 - Higher
87 - Higher
86 - Higher
85 - Higher
84 - Higher
83 - Higher
82 - Higher
81 - Higher
80 - Higher
79 - Higher
78 - Higher
77 - Higher
76 - Higher
75 - Higher
74 - Higher
73 - Higher
72 - Higher
71 - Higher
70 - Higher
69 - Higher
68 - Higher
67 - Higher
66 - Higher
65 - Higher
64 - Higher
63 - Higher
62 - Higher
61 - Higher
60 - Higher
59 - Higher
58 - Higher
57 - Higher
56 - Higher
55 - Higher
54 - Higher
53 - Higher
52 - Higher
51 - Higher
50 - Higher
49 - Higher
48 - Higher
47 - Higher
46 - Higher
45 - Higher
44 - Higher
43 - Higher
42 - Higher
41 - Higher
40 - Higher
39 - Higher
38 - Higher
37 - Higher
36 - Higher
35 - Higher
34 - Higher
33 - Higher
32 - Higher
31 - Higher
30 - Higher
29 - Higher
28 - Higher
27 - Higher
26 - Higher
25 - Higher
24 - Higher
23 - Higher
22 - Higher
21 - Higher
20 - Higher
19 - Higher
18 - Higher
17 - Higher
16 - Higher
15 - Higher
14 - Higher
13 - Higher
12 - Higher
11 - Higher
10 - Higher
9 - Higher
8 - Higher
7 - Higher
6 - Higher
5 - Higher
4 - Higher
3 - Higher
2 - Higher
1 - Higher
0 - Even
-1 - Lower
-2 - Lower
-3 - Lower
-4 - Lower
-5 - Lower
-6 - Lower
-7 - Lower
-8 - Lower
-9 - Lower
-10 - Lower
-11 - Lower
-12 - Lower
-13 - Lower
-14 - Lower
-15 - Lower
-16 - Lower
-17 - Lower
-18 - Lower
-19 - Lower
-20 - Lower
-21 - Lower
-22 - Lower
-23 - Lower
-24 - Lower
-25 - Lower
-26 - Lower
-27 - Lower
-28 - Lower
-29 - Lower
-30 - Lower
-31 - Lower
-32 - Lower
-33 - Lower
-34 - Lower
-35 - Lower
-36 - Lower
-37 - Lower
-38 - Lower
-39 - Lower
-40 - Lower
-41 - Lower
-42 - Lower
-43 - Lower
-44 - Lower
-45 - Lower
-46 - Lower
-47 - Lower
-48 - Lower
-49 - Lower
-50 - Lower
-51 - Lower
-52 - Lower
-53 - Lower
-54 - Lower
-55 - Lower
-56 - Lower
-57 - Lower
-58 - Lower
-59 - Lower
-60 - Lower
-61 - Lower
-62 - Lower
-63 - Lower
-64 - Lower
-65 - Lower
-66 - Lower
-67 - Lower
-68 - Lower
-69 - Lower
-70 - Lower
-71 - Lower
-72 - Lower
-73 - Lower
-74 - Lower
-75 - Lower
-76 - Lower
-77 - Lower
-78 - Lower
-79 - Lower
-80 - Lower
-81 - Lower
-82 - Lower
-83 - Lower
-84 - Lower
-85 - Lower
-86 - Lower
-87 - Lower
-88 - Lower
-89 - Lower
-90 - Lower
-91 - Lower
-92 - Lower
-93 - Lower
-94 - Lower
-95 - Lower
-96 - Lower
-97 - Lower
-98 - Lower
-99 - Lower
On-Hook Ring Time
On-Hook CID
GENERIC
INGROUP
CUSTOMER_PHONE
CUSTOMER_PHONE_RINGAGENT
CUSTOMER_PHONE_INGROUP
RA_AGENT_PHONE
CUSTOMER_PHONE_RINGAGENT
On-Hook CID Number
Fronter Display
Y
N
Y
Script
NONE
-
Script Two
NONE
-
Ignore List Script Override
Y
N
N
Status Group Override
NONE
Get Call Launch
NONE
SCRIPT
WEBFORM
SCRIPTTWO
WEBFORMTWO
WEBFORMTHREE
FORM
EMAIL
CHAT
NONE
Group Handling
PHONE
EMAIL
CHAT
Transfer-Conf DTMF 1
Transfer-Conf Number 1
Transfer-Conf DTMF 2
Transfer-Conf Number 2
Transfer-Conf Number 3
Transfer-Conf Number 4
Transfer-Conf Number 5
Timer Action
NONE
D1_DIAL
D2_DIAL
D3_DIAL
D4_DIAL
D5_DIAL
D1_DIAL_QUIET
D2_DIAL_QUIET
D3_DIAL_QUIET
D4_DIAL_QUIET
D5_DIAL_QUIET
MESSAGE_ONLY
WEBFORM
SCRIPTTWO
WEBFORMTWO
WEBFORMTHREE
HANGUP
CALLMENU
EXTENSION
IN_GROUP
NONE
Timer Action Message
Timer Action Seconds
Timer Action Destination
Drop Call Seconds
Drop Seconds Override Container
DISABLED
Drop Action
HANGUP
MESSAGE
VOICEMAIL
VMAIL_NO_INST
IN_GROUP
CALLMENU
MESSAGE
Drop Lead Reset
Y
N
N
Drop Exten
Voicemail
Drop Transfer Group
16071 - 16071
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
---NONE---
Drop Call Menu
default---agent - agent phones restricted to only internal extensions
Call Time
12pm-5pm - default 12pm to 5pm calling
9am-9pm - default 9am to 9pm calling
24hours -
Call time not found!
Action Transfer CID
After Hours Action
HANGUP
MESSAGE
EXTENSION
VOICEMAIL
VMAIL_NO_INST
IN_GROUP
CALLMENU
MESSAGE
After Hours Lead Reset
Y
N
N
After Hours Message Filename
After Hours Extension
After Hours Voicemail
After Hours Transfer Group
16071 - 16071
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
---NONE---
After Hours Call Menu
default---agent - agent phones restricted to only internal extensions
No Agents No Queueing
Y
N
NO_PAUSED
NO_READY
N
No Agent No Queue Delay
No Agent No Queue Lead Reset
Y
N
N
No Agent No Queue Action
CALLMENU
INGROUP
DID
MESSAGE
EXTENSION
VOICEMAIL
VMAIL_NO_INST
MESSAGE
Audio File
In-Queue No Agents Check
Y
N
NO_PAUSED
NO_PAUSED_EXCEPTIONS
NO_READY
N
In-Queue No Agents Pause Exceptions
DISABLED
Areacode Filter
DISABLED
ALLOW_ONLY
DROP_ONLY
DISABLED
areacode filter list
Areacode Filter Seconds
Areacode Filter Action
CALLMENU
INGROUP
DID
MESSAGE
EXTENSION
VOICEMAIL
VMAIL_NO_INST
MESSAGE
Audio File
Max Calls Method
TOTAL
IN_QUEUE
DISABLED
DISABLED
Max Calls Count
Max Calls Action
DROP
AFTERHOURS
NO_AGENT_NO_QUEUE
AREACODE_FILTER
NO_AGENT_NO_QUEUE
Welcome Message Filename
Play Welcome Message
ALWAYS
NEVER
IF_WAIT_ONLY
YES_UNLESS_NODELAY
ALWAYS
Music On Hold Context
On Hold Prompt Filename
On Hold Prompt Interval
On Hold Prompt No Block
N
Y
N
On Hold Prompt Seconds
Play Place in Line
Y
N
N
Place in Line Caller Number
Place in Line You Are Next Filename
Play Estimated Hold Time
Y
N
N
Calculate Estimated Hold Seconds
Estimated Hold Time Minimum Filename
Estimated Hold Time Minimum Prompt No Block
N
Y
N
Estimated Hold Time Minimum Prompt Seconds
Wait Time Option
NONE
PRESS_STAY
PRESS_VMAIL
PRESS_VMAIL_NO_INST
PRESS_EXTEN
PRESS_CALLMENU
PRESS_CID_CALLBACK
PRESS_INGROUP
PRESS_CALLBACK_QUEUE
NONE
Wait Time Second Option
NONE
PRESS_STAY
PRESS_VMAIL
PRESS_VMAIL_NO_INST
PRESS_EXTEN
PRESS_CALLMENU
PRESS_CID_CALLBACK
PRESS_INGROUP
PRESS_CALLBACK_QUEUE
NONE
Wait Time Third Option
NONE
PRESS_STAY
PRESS_VMAIL
PRESS_VMAIL_NO_INST
PRESS_EXTEN
PRESS_CALLMENU
PRESS_CID_CALLBACK
PRESS_INGROUP
PRESS_CALLBACK_QUEUE
NONE
Wait Time Option Seconds
Wait Time Option Lead Reset
Y
N
N
Wait Time Option Extension
Wait Time Option Callmenu
default---agent - agent phones restricted to only internal extensions
---NONE---
Wait Time Option Voicemail
Wait Time Option Transfer In-Group
16071 - 16071
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
---NONE---
Wait Time Option Press Filename
Wait Time Option Press No Block
N
Y
N
Wait Time Option Press Filename Seconds
Wait Time Option After Press Filename
Wait Time Option Callback List ID
Wait Hold Option Priority
WAIT
BOTH
WAIT
Estimated Hold Time Option
NONE
EXTENSION
CALL_MENU
VOICEMAIL
VMAIL_NO_INST
IN_GROUP
CALLERID_CALLBACK
DROP_ACTION
PRESS_STAY
PRESS_VMAIL
PRESS_VMAIL_NO_INST
PRESS_EXTEN
PRESS_CALLMENU
PRESS_CID_CALLBACK
PRESS_INGROUP
PRESS_CALLBACK_QUEUE
NONE
Hold Time Second Option
NONE
PRESS_STAY
PRESS_VMAIL
PRESS_VMAIL_NO_INST
PRESS_EXTEN
PRESS_CALLMENU
PRESS_CID_CALLBACK
PRESS_INGROUP
PRESS_CALLBACK_QUEUE
NONE
Hold Time Third Option
NONE
PRESS_STAY
PRESS_VMAIL
PRESS_VMAIL_NO_INST
PRESS_EXTEN
PRESS_CALLMENU
PRESS_CID_CALLBACK
PRESS_INGROUP
PRESS_CALLBACK_QUEUE
NONE
Hold Time Option Seconds
Hold Time Option Lead Reset
Y
N
N
Hold Time Option Minimum
Hold Time Option Extension
Hold Time Option Callmenu
default---agent - agent phones restricted to only internal extensions
---NONE---
Hold Time Option Voicemail
Hold Time Option Transfer In-Group
16071 - 16071
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
---NONE---
Hold Time Option Press Filename
Hold Time Option Press No Block
N
Y
N
Hold Time Option Press Filename Seconds
Hold Time Option After Press Filename
Hold Time Option Callback List ID
Callback Queue Expire Hours
Callback Queue Call Time
12pm-5pm - default 12pm to 5pm calling
9am-9pm - default 9am to 9pm calling
24hours -
Call time not found!
Callback Queue Dial Filter
NONE
DNC_INTERNAL
DNC_CAMPAIGN
DNC_INTERNAL_AND_CAMPAIGN
DNC_INTERNAL_WITH_AREACODE
DNC_CAMPAIGN_WITH_AREACODE
DNC_INTERNAL_AND_CAMPAIGN_WITH_AREACODE
NONE
CID Callback Number Validation
NO
YES
ONLY_IF_INVALID
NO
CID Callback Number Invalid Filter Phone Group
1607 - 1607 -
---NONE---
CID Callback Number Length
CID Callback Number Valid Filename
CID Callback Number Confirmed Filename
CID Callback Number Enter Filename
CID Callback Number You Entered Filename
CID Callback Number Confirm Filename
CID Callback Number Invalid Filename
CID Callback Number Reenter Filename
CID Callback Number Error Filename
Closing Time Action
DISABLED
PRESS_VMAIL
PRESS_VMAIL_NO_INST
PRESS_EXTEN
PRESS_CALLMENU
PRESS_CID_CALLBACK
PRESS_INGROUP
PRESS_CALLBACK_QUEUE
VMAIL
VMAIL_NO_INST
EXTEN
CALLMENU
CID_CALLBACK
INGROUP
CALLBACK_QUEUE
DISABLED
Closing Time Now Trigger
N
Y
N
Closing Time Press Filename
Closing Time End Filename
Closing Time Option Lead Reset
Y
N
N
Closing Time Option Extension
Closing Time Option Callmenu
default---agent - agent phones restricted to only internal extensions
---NONE---
Closing Time Option Voicemail
Closing Time Option Transfer In-Group
16071 - 16071
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
---NONE---
Closing Time Option Callback List ID
Agent Screen Search List Restrict
Agent Alert Filename
Agent Alert Delay
Second Agent Alert Trigger
DISABLED
PHONE
LEAD_ID
PHONE_TO
LEAD_ID_TO
PHONE_NQ
LEAD_ID_NQ
PHONE_TO_NQ
LEAD_ID_TO_NQ
DISABLED
Second Agent Alert Trigger Seconds
Second Agent Alert Filename
Second Agent Alert Delay
Second Agent Alert Container
---DISABLED---
Second Agent Alert Only
DISABLED
ENABLED
DISABLED
Third Agent Alert Trigger
DISABLED
PHONE
LEAD_ID
PHONE_TO
LEAD_ID_TO
PHONE_NQ
LEAD_ID_NQ
PHONE_TO_NQ
LEAD_ID_TO_NQ
DISABLED
Third Agent Alert Trigger Seconds
Third Agent Alert Filename
Third Agent Alert Delay
Third Agent Alert Container
---DISABLED---
Third Agent Alert Only
DISABLED
ENABLED
DISABLED
Default Transfer Group
16071 - 16071
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
---NONE---
Default Group Alias
NONE
Transfer Talk Minimum
DISABLED
ENABLED
DISABLED
Transfer Talk Minimum Seconds
Dial In-Group CID
Hold Recall Transfer In-Group
16071 - 16071
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
---NONE---
No Delay Call Route
Y
N
N
In-Group Recording Override
DISABLED
NEVER
ONDEMAND
ALLCALLS
ALLFORCE
DISABLED
In-Group Recording Filename
Routing Initiated Recording
Y
N
Y
Stats Percent of Calls Answered Within X seconds 1
Stats Percent of Calls Answered Within X seconds 2
Enter In-Group URL
Start Call URL
Dispo Call URL
No Agent Call URL
Talk Seconds URLs
Talk Seconds URLs Defined
Waiting Call URL On
Waiting Call URL Off
Add Lead URL
Add Lead Timezone
SERVER
PHONE_CODE_AREACODE
SERVER
Extension Append CID
Y
N
Y_USER
Y_WITH_CAMPAIGN
Y_USER_WITH_CAMPAIGN
N
Uniqueid Status Display
DISABLED
ENABLED
ENABLED_PREFIX
ENABLED_PRESERVE
DISABLED
Uniqueid Status Prefix
State Descriptions Banner
---DISABLED---
Populate Lead In-Group
DISABLED
ENABLED
ENABLED
Populate Lead Province
DISABLED
did_pattern
did_description
did_carrier
did_custom_one
did_custom_two
did_custom_three
did_custom_four
did_custom_five
OW_did_pattern
OW_did_description
OW_did_carrier
OW_did_custom_one
OW_did_custom_two
OW_did_custom_three
OW_did_custom_four
OW_did_custom_five
DISABLED
Populate Lead Owner
DISABLED
did_pattern
did_description
did_carrier
did_custom_one
did_custom_two
did_custom_three
did_custom_four
did_custom_five
OW_did_pattern
OW_did_description
OW_did_carrier
OW_did_custom_one
OW_did_custom_two
OW_did_custom_three
OW_did_custom_four
OW_did_custom_five
OWNERCUSTOM
DISABLED
Populate Lead State Areacode
DISABLED
NEW_LEAD_ONLY
OVERWRITE_ALWAYS
DISABLED
Populate Lead Source
DISABLED
INBOUND_NUMBER
INBOUND_DID
BLANK
DISABLED
Populate Lead Vendor
Populate Lead Comments
After Call Survey
DISABLED
ENABLED
DISABLED
After Call Survey Accept Filename
After Call Survey Accept Digit
0
1
2
3
4
5
6
7
8
9
After Call Question Filename
After Call End Call Menu
default---agent - agent phones restricted to only internal extensions
Custom 1
Custom 2
Custom 3
Custom 4
Custom 5
QC Statuses
NONE
NONE
QC_STATUS_TEMPLATE - Sample QC Status Template
QC Scorecard
NONE
NONE
-
12345 - 123456
QC WebForm
USER
GROUP
SELECTED
RANK
GRADE
DAILY LIMIT
CALLS TODAY
select all
111
- 111
---ALL---
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
1607
- 1607
ADMIN
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
2807
- 2807
ADMIN
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
2901
- 2901
ADMIN
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
6666
- Admin
ADMIN
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
71099
- 71099
ADMIN
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
28
81099
- 81099
ADMIN
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
1
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DIDS USING THIS IN-GROUP :
6778888888
6778888888
CALL MENUS USING THIS IN-GROUP :
CAMPAIGNS USING THIS IN-GROUP :
CAMPAIGNS ALLOWING THIS IN-GROUP :
