ADMINISTRATION: Modify User

User Number

Password

Strength:

Length: 0

Force Change Password

Last Login Info

Logins summary

Full Name

User Level

User Group

Phone Login

Phone Pass

send this user a login link email

Active

Voicemail ID

voicemail chooser

Mobile Number

User Code

User Location

VERM Secondary User Group

Main Territory

User Nickname

AGENT INTERFACE OPTIONS

Agent Choose Ingroups

Agent Choose Blended

Hot Keys Active

Scheduled Callbacks

Agent-Only Callbacks

Next-Dial My Callbacks Override

Agent Call Manual

Manual Dial Filter Override

Manual Dial by Lead ID Override

Agent Call Email

Agent Call Chat

Agent Recording

Agent Transfers

Closer Default Blended

User Choose Language

Selected Language

Agent Recording Override

Agent Alter Customer Data Override

Agent Alter Customer Phone Override

Agent Shift Enforcement Override

Agent Call Log View Override

Campaign Hide Call Log Override

Agent Lead Search Override

Lead Filter

only enabled with no-hopper manual dialing

Alert Enabled

Allow Alerts

Preset Contact Search

Max Inbound Calls

inbound calls today: 0

Max Inbound Calls Filtering Enabled

inbound filtered calls today: 0

Max Inbound Calls Filtering Options

Filter Statuses

Filter In-Groups

Filter Minimum Seconds

Max Manual Dial Hopper Calls

hopper calls today: 0

Max Manual Dial Hopper Calls Per Hour

hopper calls this hour: 0

Wrap Seconds Override

Agent Ready Max Logout Override

Additional Status Group

Campaign Ranks

Inbound Groups

INBOUND GROUP	RANK change	GRADE change	CALLS	LIMIT	WEB VARS
16071 - 16071			0
4854 - testing			0
AGENTDIRECT - Single Agent Direct Queue			0
AGENTDIRECT_CHAT - Agent Direct Queue for Chats			0
REMOTEINBOUND - REMOTEINBOUND			0
testalex - testalex			0

Custom 1

Custom 2

Custom 3

Custom 4

Custom 5

QC Enabled

QC User Level

QC Pass

QC Finish

QC Commit

ADMIN REPORT OPTIONS

Realtime Block User Info

Admin Hide Lead Data

Admin Hide Phone Data

Search Lead Ignore Group Restrictions

ADMIN INTERFACE OPTIONS

View Reports

Alter Agent Interface Options

Modify Users

Change Agent Campaign

Delete Users

Modify User Groups

Delete User Groups

Modify Lists

Delete Lists

Load Leads

Modify Leads

GDPR-Compliant Export Delete Leads

Download Lists

Export Reports

Delete From DNC Lists

Custom Fields Modify

Modify Campaigns

Campaign Detail

Modify Campaign Dial Prefix

Delete Campaigns

Modify In-Groups

Delete In-Groups

Modify DIDs

Delete DIDs

Modify Custom Dialplans

Modify Remote Agents

Delete Remote Agents

Modify Scripts

Delete Scripts

Modify Filters

Delete Filters

AGC Admin Access

AGC Delete Phones

Modify Call Times

Delete Call Times

Modify Servers

Modify Shifts

Modify Phones

Modify Carriers

Modify Email Accounts

Modify Labels

Modify Colors

Modify Languages

Modify Statuses

Modify Voicemail

Modify Audio Store

Modify Music On Hold

Modify Settings Containers

Modify TTS

Modify Contacts

CallCard Access

Modify Automated Reports

Add Timeclock Log Record

Modify Timeclock Log Record

Delete Timeclock Log Record

Manager Shift Enforcement Override

Manager Pause Code Approval

SECURITY OPTIONS, Only enable if needed

Modify IP Lists

Ignore IP List

Two Factor Auth Override

API USER OPTIONS, Only enable if needed

Agent API Access

API List Restrict

API Allowed Functions

DISABLE ADMIN AND AGENT SCREEN OPTIONS

API Only User

LEVEL 9 ADMIN OPTIONS

Modify Same User Level

Download Invalid Files

Alter Admin Interface Options

DELETE THIS USER

Click here for user time sheet

Click here for user status

Click here for user stats

Click here for user multiple day status detail report

Click here for user CallBack Holds

Click here to see Admin changes to this record

CAMPAIGN	RANK change	GRADE change	CALLS	WEB VARS
056173 - new york			0
1607 - 1607_camp			0
inAlex - inAlex			0
outcamp - outcamp			0
test_k - test_k			0

A
AA
AB
ADAIR
ADC
ADCT
AFAX
AFTHRS
AL
AM
B
CALLBK
CBHOLD
DAIR
DC
DEC
DNC
DNCC
DNCL
DROP
ERI
IQNANQ
IVRXFR
LRERR
LSMERG
MAXCAL
MLINAT
N
NA
NANQUE
NEW
NI
NP
PDROP
PM
PU
QCFAIL
QVMAIL
RQXFER
SALE
SVYCLM
SVYEXT
SVYHU
SVYREC
SVYVM
TIMEOT
XDROP
CB2

ALL_FUNCTIONS
add_group_alias
add_lead
add_list
add_phone
add_phone_alias
add_user
agent_ingroup_info
agent_stats_export
agent_status
audio_playback
blind_monitor
call_agent
callid_info
change_ingroups
check_phone_number
copy_user
did_log_export
external_add_lead
external_dial
external_hangup
external_pause
external_status
in_group_status
logout
moh_list
ingroup_list
campaigns_list
callmenu_list
hopper_list
hopper_bulk_insert
call_dispo_report
agent_campaigns
park_call
pause_code
preview_dial_action
ra_call_control
recording
stereo_recording
recording_lookup
send_dtmf
server_refresh
set_timer_action
sounds_list
st_get_agent_active_lead
st_login_log
transfer_conference
update_fields
update_lead
batch_update_lead
update_list
list_info
list_custom_fields
update_log_entry
update_phone
update_phone_alias
update_user
user_group_status
vm_list
vm_message
webphone_url
webserver
logged_in_agents
update_campaign
update_alt_url
update_presets
add_did
copy_did
update_did
lead_field_info
lead_all_info
lead_callback_info
phone_number_log
switch_lead
ccc_lead_info
lead_status_search
lead_search
lead_dearchive
call_status_stats
calls_in_queue_count
force_fronter_leave_3way
force_fronter_audio_stop
update_cid_group_entry
add_dnc_phone
delete_dnc_phone
add_fpg_phone
send_notification
refresh_panel
update_remote_agent
user_details

6666

User