Date

To

In-groups --ALL INGROUPS-- 16071 - 16071 4854 - testing AGENTDIRECT - Single Agent Direct Queue AGENTDIRECT_CHAT - Agent Direct Queue for Chats REMOTEINBOUND - REMOTEINBOUND testalex - testalex

Target drop rate  % (B report)

Target queue prob.  % (C report)

Chance of sale  %

Retry rate  % (B reports only)

Actual agents

Hourly pay per agent  $

Revenue per sale  $

Erlang type
  B - inbound/call loss stats
  C - outbound/waiting time stats