Inbound Report
v1
TOTALS
Total Chats taken in to this In-Group 0
Average Chat Length for all Chats 0 seconds
Answered Chats 0 0%
Average queue time for Answered Chats 0 seconds
Chats taken into the IVR for this In-Group 0
DROPS
Total DROP Chats 0 0%
drop/answered0%
Average hold time for DROP Chats 0 seconds
Drop rate for chats >= 5 seconds 0 0%
Drop rate for chats >= 10 seconds 0 0%
CUSTOM INDICATORS
GDE (Answered/Total chats taken in to this In-Group) 0%
ACR (Dropped/Answered) 0%
AHT (Agent-Answered chats / Handle Time sec) sec
OCR Occupancy Rate = (Handle Time / Handle + Wait sec)%
*Handle Time = (Talk+Hold+Dead+Dispo sec)
TMR1 (Answered within seconds/Answered) %
TMR2 (Answered within seconds/Answered) %
SL-1 ( within seconds/All Calls) %
SL-2 ( within seconds/All Calls) %
QUEUE STATS
Total Chats That entered Queue 0 0%
Average QUEUE Length for queue chats 0.00 seconds
Average QUEUE Length across all chats 0.00 seconds
CALLBACK QUEUE STATS
Total Callback Queue Calls 0 0%
CALLBA HOLD TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA HOLD TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA DROP TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA HOLD TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA DROP TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
INTERVAL 0
INT % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUMULATIVE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CUM % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUM ANS % % % % % % % % % % % % % % % %
CALLBA HOLD TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA DROP TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
INTERVAL 0
INT % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUMULATIVE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CUM % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUM ANS % % % % % % % % % % % % % % % %
CALLBA HANGUP REASON STATS
HANGUP REASON CALLBA
TOTAL 0
CALLBA HOLD TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA DROP TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
INTERVAL 0
INT % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUMULATIVE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CUM % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUM ANS % % % % % % % % % % % % % % % %
CALLBA HANGUP REASON STATS
HANGUP REASON CALLBA
TOTAL 0
CALLBA STATUS STATS
STATUSDESCRIPTION CATEGORY CALLBATOTAL TIMEAVG TIMECALLBA / HOUR
TOTAL 0 0:00:00 0:00:00 0.00
CALLBA HOLD TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA DROP TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
INTERVAL 0
INT % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUMULATIVE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CUM % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUM ANS % % % % % % % % % % % % % % % %
CALLBA HANGUP REASON STATS
HANGUP REASON CALLBA
TOTAL 0
CALLBA STATUS STATS
STATUSDESCRIPTION CATEGORY CALLBATOTAL TIMEAVG TIMECALLBA / HOUR
TOTAL 0 0:00:00 0:00:00 0.00
CUSTOM STATUS CATEGORY STATS
CATEGORY CALLBADESCRIPTION
QC 0QC-specific status
TOTAL 0
CALLBA HOLD TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA DROP TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
INTERVAL 0
INT % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUMULATIVE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CUM % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUM ANS % % % % % % % % % % % % % % % %
CALLBA HANGUP REASON STATS
HANGUP REASON CALLBA
TOTAL 0
CALLBA STATUS STATS
STATUSDESCRIPTION CATEGORY CALLBATOTAL TIMEAVG TIMECALLBA / HOUR
TOTAL 0 0:00:00 0:00:00 0.00
CUSTOM STATUS CATEGORY STATS
CATEGORY CALLBADESCRIPTION
QC 0QC-specific status
TOTAL 0
CALLBA INITIAL QUEUE POSITION BREAKDOWN
12345678910152025+25TOTAL
0
CALLBA HOLD TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA DROP TIME BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALLBA ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
05101520253035404550556090+90TOTAL
INTERVAL 0
INT % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUMULATIVE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CUM % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUM ANS % % % % % % % % % % % % % % % %
CALLBA HANGUP REASON STATS
HANGUP REASON CALLBA
TOTAL 0
CALLBA STATUS STATS
STATUSDESCRIPTION CATEGORY CALLBATOTAL TIMEAVG TIMECALLBA / HOUR
TOTAL 0 0:00:00 0:00:00 0.00
CUSTOM STATUS CATEGORY STATS
CATEGORY CALLBADESCRIPTION
QC 0QC-specific status
TOTAL 0
CALLBA INITIAL QUEUE POSITION BREAKDOWN
12345678910152025+25TOTAL
0
AGENT STATS
AGENT CALLBATIME H:M:SAVERAGE
TOTAL Agents  :  0 0 0:00:000:00:00
TIME STATS
GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLBA TAKEN INTO THIS IN-GROUP
HOUR0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0DROPSTOTAL
+0000+
15
30
45
+0100+
15
30
45
+0200+
15
30
45
+0300+
15
30
45
+0400+
15
30
45
+0500+
15
30
45
+0600+
15
30
45
+0700+
15
30
45
+0800+
15
30
45
+0900+
15
30
45
+1000+
15
30
45
+1100+
15
30
45
+1200+
15
30
45
+1300+
15
30
45
+1400+
15
30
45
+1500+
15
30
45
+1600+
15
30
45
+1700+
15
30
45
+1800+
15
30
45
+1900+
15
30
45
+2000+
15
30
45
+2100+
15
30
45
+2200+
15
30
45
+2300+
15
30
45
+2400+
CALLBA ANSWERED TIME BREAKDOWN IN SECONDS
HOUR051015202530354045505560 90+90TOTAL
+0000+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0100+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0200+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0300+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0400+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0500+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0600+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0700+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0800+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0900+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1000+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1100+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1200+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1300+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1400+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1500+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1600+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1700+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1800+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1900+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+2000+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+2100+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+2200+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+2300+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+2400+ - - - - - - - - - - - - - - - 0
TOTALS 0