Inbound Report by DID
v2
TOTALS
Total calls to DIDs 0
Calls transferred or lost before routing: 0
Total calls routed 0
Average Call Length for routed Calls 0 seconds
Answered Calls 0 0%
Average queue time for Answered Calls 0 seconds
Calls taken into the IVR 0
DROPS
Total DROP Calls 0 0%
drop/answered0%
Average hold time for DROP Calls 0 seconds
Drop rate for calls >= 5 seconds 0 0%
Drop rate for calls >= 10 seconds 0 0%
CUSTOM INDICATORS
GDE (Answered/Total calls taken in to this In-Group) 0%
ACR (Dropped/Answered) 0%
AHT (Agent-Answered calls / Handle Time sec) sec
OCR Occupancy Rate = (Handle Time / Handle + Wait sec)
*Handle Time = (Talk+Hold+Dead+Dispo sec)
QUEUE STATS
Total Calls That entered Queue 0 0%
Average QUEUE Length for queue calls 0.00 seconds
Average QUEUE Length across all calls 0.00 seconds
CALL HOLD TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL HOLD TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL DROP TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL HOLD TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL DROP TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
INTERVAL 0
INT % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUMULATIVE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CUM % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUM ANS % % % % % % % % % % % % % % % %
CALL HOLD TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL DROP TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
INTERVAL 0
INT % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUMULATIVE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CUM % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUM ANS % % % % % % % % % % % % % % % %
CALL HANGUP REASON STATS
HANGUP REASON CALLS
TOTAL: 0
CALL HOLD TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL DROP TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
INTERVAL 0
INT % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUMULATIVE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CUM % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUM ANS % % % % % % % % % % % % % % % %
CALL HANGUP REASON STATS
HANGUP REASON CALLS
TOTAL: 0
CALL STATUS STATS
STATUSDESCRIPTIONCATEGORY CALLS TOTAL TIME AVG TIMECALLS / HOUR
TOTAL 0 0:00:00 0:00:00 0.00
CALL HOLD TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL DROP TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
INTERVAL 0
INT % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUMULATIVE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CUM % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUM ANS % % % % % % % % % % % % % % % %
CALL HANGUP REASON STATS
HANGUP REASON CALLS
TOTAL: 0
CALL STATUS STATS
STATUSDESCRIPTIONCATEGORY CALLS TOTAL TIME AVG TIMECALLS / HOUR
TOTAL 0 0:00:00 0:00:00 0.00
CUSTOM STATUS CATEGORY STATS
CATEGORY CALLS DESCRIPTION
QC 0QC-specific status
TOTAL 0
CALL HOLD TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL DROP TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
INTERVAL 0
INT % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUMULATIVE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CUM % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUM ANS % % % % % % % % % % % % % % % %
CALL HANGUP REASON STATS
HANGUP REASON CALLS
TOTAL: 0
CALL STATUS STATS
STATUSDESCRIPTIONCATEGORY CALLS TOTAL TIME AVG TIMECALLS / HOUR
TOTAL 0 0:00:00 0:00:00 0.00
CUSTOM STATUS CATEGORY STATS
CATEGORY CALLS DESCRIPTION
QC 0QC-specific status
TOTAL 0
CALL INITIAL QUEUE POSITION BREAKDOWN
1 2 3 4 5 6 7 8 9 10 15 20 25 +25 TOTAL
0
CALL HOLD TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL DROP TIME BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
INTERVAL 0
INT % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUMULATIVE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
CUM % 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
CUM ANS % % % % % % % % % % % % % % % %
CALL HANGUP REASON STATS
HANGUP REASON CALLS
TOTAL: 0
CALL STATUS STATS
STATUSDESCRIPTIONCATEGORY CALLS TOTAL TIME AVG TIMECALLS / HOUR
TOTAL 0 0:00:00 0:00:00 0.00
CUSTOM STATUS CATEGORY STATS
CATEGORY CALLS DESCRIPTION
QC 0QC-specific status
TOTAL 0
CALL INITIAL QUEUE POSITION BREAKDOWN
1 2 3 4 5 6 7 8 9 10 15 20 25 +25 TOTAL
0
AGENT STATS
AGENT CALLS TIME H:M:SAVERAGE
TOTAL Agents  :  0 0 0:00:000:00:00
TIME STATS
GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IN-GROUP
HOUR0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0DROPSTOTAL
+0000+
15
30
45
+0100+
15
30
45
+0200+
15
30
45
+0300+
15
30
45
+0400+
15
30
45
+0500+
15
30
45
+0600+
15
30
45
+0700+
15
30
45
+0800+
15
30
45
+0900+
15
30
45
+1000+
15
30
45
+1100+
15
30
45
+1200+
15
30
45
+1300+
15
30
45
+1400+
15
30
45
+1500+
15
30
45
+1600+
15
30
45
+1700+
15
30
45
+1800+
15
30
45
+1900+
15
30
45
+2000+
15
30
45
+2100+
15
30
45
+2200+
15
30
45
+2300+
15
30
45
+2400+
CALL ANSWERED TIME BREAKDOWN IN SECONDS
HOUR 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 TOTAL
+0000+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0100+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0200+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0300+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0400+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0500+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0600+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0700+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0800+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+0900+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1000+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1100+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1200+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1300+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1400+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1500+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1600+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1700+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1800+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+1900+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+2000+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+2100+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+2200+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+2300+ - - - - - - - - - - - - - - - 0
15 - - - - - - - - - - - - - - - 0
30 - - - - - - - - - - - - - - - 0
45 - - - - - - - - - - - - - - - 0
+2400+ - - - - - - - - - - - - - - - 0
TOTALS 0