User Groups Management

(description of group)

NY ADMIN_EXEMPT

OFFSTART ALLADMIN_EXEMPT

ALL-CAMPAIGNS - USERS CAN VIEW ANY CAMPAIGN
testcamp - testcamp

 

ALL-GROUPS - All user groups in the system
CAMPAIGN-AGENTS - All users logged into the same campaign as the agent
NOT-LOGGED-IN-AGENTS - All users in the system, even not logged-in users
ADMIN - VICIDIAL ADMINISTRATORS

YN

YN

YN

NONE

YN

YN

YN

YN

YN

YN

ALL-GROUPS - All user groups in the system
CAMPAIGN-AGENTS - All users logged into the same campaign as the agent
ADMIN - VICIDIAL ADMINISTRATORS

 

ALL REPORTS NONE Real-Time Main Report Real-Time Campaign Summary Real-Time Whiteboard Report VERM Reports Inbound Report Inbound Report by DID Inbound Service Level Report Inbound Summary Hourly Report Inbound Daily Report Inbound DID Report Inbound DID Summary Report Agent DID Report Inbound DID Detail Report Inbound Email Report Inbound Chat Report Inbound IVR Report Inbound Forecasting Report Advanced Forecasting Report Outbound Calling Report Outbound Summary Interval Report Outbound IVR Report Callmenu Survey Report Outbound Lead Source Report Fronter - Closer Report Fronter - Closer Detail Report Lists Campaign Statuses Report Lists Statuses Report Campaign Status List Report Export Calls Report Export Leads Report Agent Time Detail Agent Status Detail Agent Inbound Status Summary Agent Performance Detail Team Performance Detail Performance Comparison Report Single Agent Daily Single Agent Daily Time User Group Login Report User Group Hourly Report User Group Detail Hourly Report User Timeclock Report User Group Timeclock Status Report User Timeclock Detail Report Server Performance Report Administration Change Log List Update Stats User Stats User Time Sheet Download List Dialer Inventory Report Custom Reports Links CallCard Search Maximum System Stats Maximum Stats Detail Search Leads Logs Email Log Report Lists Pass Report Called Counts List IDs Report Front Page System Summary Report Page Servers Summary Admin Utilities Page Agent Debug Log Report Agent Parked Call Report Agent-Manager Chat Log Recording Access Log Report API Log Report Real-Time Monitoring Log Report AMD Log Report SIP Event Report Caller ID Log Report Quality Control Report Settings Compare Phone Stats Hopper List Report In-Group User List Webserver-URL Report VDAD Debug Log Report URL Log Report Medialog Inventory Report Asterisk Debug SPH Report Shared Debug Process Report Group Alias Report Hangup Cause Report IVR Filter Report LAGGED Agent Log Report Agent Latency Report Latency Gaps Report Agent Disposition Report Agent Performance Report Carrier Log Report Dial Log Report Inbound Extension Stats Agents Time On Calls Callbacks Export User Logins Report Demographic Quotas Report VERM QA Links

ALL-GROUPS - USERS CAN VIEW ANY QUEUE GROUP
 

DISABLED LOGO_ONLY_SMALL LOGO_ONLY_LARGE ALT_1 ALT_2 ALT_3 ALT_4

DISABLED Y N TOGGLE TOGGLE_OFF

ALL-CAMPAIGNS - USERS CAN QC ANY CAMPAIGN
testcamp - testcamp

ALL-GROUPS - USERS CAN QC ANY INBOUND GROUP

ALL-GROUPS - All user groups in the system
ADMIN - VICIDIAL ADMINISTRATORS
 

ALL-CALLTIMES - All call times in the system