Advanced Forecasting Report
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Basic Forecasting Report
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Dates
Campaigns
Inbound Groups
Cost analysis stats (optional)
Erlang type
Date
To
-- ALL CAMPAIGNS --
111test
2343
3355
4455
55731
6677
testcamp
TESTING
--ALL INGROUPS--
33553355 - mitali demo test
8980 - King Demo
AGENTDIRECT - Single Agent Direct Queue
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
Actual agents:
Hourly pay per agent:
$
Revenue per sale:
$
Chance of sale:
%
Retry rate:
% (B reports only)
B - inbound/call loss stats
C - outbound/waiting time stats
Target drop rate
% (B report)
Target queue prob.
% (C report)
PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT