ADMINISTRATION: Delete User
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User Management
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MODIFY A USERS RECORD :
Modify User Record
Agent Interface
Other Activity
User Number
Password
Strength:
Length:
0
Force Change Password
Y
N
Last Login Info
Logins summary
Full Name
User Level
1
2
3
4
5
6
7
8
9
User Group
ADMIN - VICIDIAL ADMINISTRATORS
Phone Login
Phone Pass
Active
Voicemail ID
voicemail chooser
Email
Mobile Number
User Code
User Location
- default
VERM Secondary User Group
--UNDEFINED--
ADMIN - VICIDIAL ADMINISTRATORS
Main Territory
User Nickname
AGENT INTERFACE OPTIONS
Agent Choose Ingroups
0
1
Agent Choose Blended
0
1
Hot Keys Active
0
1
Scheduled Callbacks
0
1
Agent-Only Callbacks
0
1
Next-Dial My Callbacks Override
NOT_ACTIVE
ENABLED
DISABLED
Agent Call Manual
0
1
2
Manual Dial Filter Override
DISABLED
NONE
DNC_ONLY
CAMPDNC_ONLY
INTERNALDNC_ONLY
DNC_AND_CAMPDNC
CAMPLISTS_ONLY
CAMPLISTS_ALL
SYSTEM
DNC_AND_CAMPLISTS
CAMPDNC_ONLY_AND_CAMPLISTS
INTERNALDNC_ONLY_AND_CAMPLISTS
DNC_AND_CAMPDNC_AND_CAMPLISTS
DNC_AND_CAMPLISTS_ALL
CAMPDNC_ONLY_AND_CAMPLISTS_ALL
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL
DNC_AND_SYSTEM
CAMPDNC_ONLY_AND_SYSTEM
INTERNALDNC_ONLY_AND_SYSTEM
DNC_AND_CAMPDNC_AND_SYSTEM
NONE_WITH_ALT
DNC_ONLY_WITH_ALT
CAMPDNC_ONLY_WITH_ALT
INTERNALDNC_ONLY_WITH_ALT
DNC_AND_CAMPDNC_WITH_ALT
CAMPLISTS_ONLY_WITH_ALT
CAMPLISTS_ALL_WITH_ALT
SYSTEM_WITH_ALT
DNC_AND_CAMPLISTS_WITH_ALT
CAMPDNC_ONLY_AND_CAMPLISTS_WITH_ALT
INTERNALDNC_ONLY_AND_CAMPLISTS_WITH_ALT
DNC_AND_CAMPDNC_AND_CAMPLISTS_WITH_ALT
DNC_AND_CAMPLISTS_ALL_WITH_ALT
CAMPDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL_WITH_ALT
DNC_AND_SYSTEM_WITH_ALT
CAMPDNC_ONLY_AND_SYSTEM_WITH_ALT
INTERNALDNC_ONLY_AND_SYSTEM_WITH_ALT
DNC_AND_CAMPDNC_AND_SYSTEM_WITH_ALT
NONE_WITH_ALT_ADDR3
DNC_ONLY_WITH_ALT_ADDR3
CAMPDNC_ONLY_WITH_ALT_ADDR3
INTERNALDNC_ONLY_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_WITH_ALT_ADDR3
CAMPLISTS_ONLY_WITH_ALT_ADDR3
CAMPLISTS_ALL_WITH_ALT_ADDR3
SYSTEM_WITH_ALT_ADDR3
DNC_AND_CAMPLISTS_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_CAMPLISTS_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_CAMPLISTS_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_CAMPLISTS_WITH_ALT_ADDR3
DNC_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
DNC_AND_SYSTEM_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_SYSTEM_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_SYSTEM_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_SYSTEM_WITH_ALT_ADDR3
CALLBACK
DNC_AND_CALLBACK
CAMPDNC_ONLY_AND_CALLBACK
INTERNALDNC_ONLY_AND_CALLBACK
DNC_AND_CAMPDNC_AND_CALLBACK
NONE_WITH_ALT_AND_CALLBACK
DNC_ONLY_WITH_ALT_AND_CALLBACK
CAMPDNC_ONLY_WITH_ALT_AND_CALLBACK
INTERNALDNC_ONLY_WITH_ALT_AND_CALLBACK
DNC_AND_CAMPDNC_WITH_ALT_AND_CALLBACK
NONE_WITH_ALT_ADDR3_AND_CALLBACK
DNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
CAMPDNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
INTERNALDNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
DNC_AND_CAMPDNC_WITH_ALT_ADDR3_AND_CALLBACK
Agent Call Chat
0
1
Agent Recording
0
1
Agent Transfers
0
1
Closer Default Blended
0
1
Agent Recording Override
DISABLED
NEVER
ONDEMAND
ALLCALLS
ALLFORCE
Agent Alter Customer Data Override
NOT_ACTIVE
ALLOW_ALTER
Agent Alter Customer Phone Override
NOT_ACTIVE
ALLOW_ALTER
Agent Shift Enforcement Override
DISABLED
OFF
START
ALL
Agent Call Log View Override
DISABLED
Y
N
Campaign Hide Call Log Override
DISABLED
Y
N
SHOW_1
SHOW_2
SHOW_3
SHOW_4
SHOW_5
SHOW_6
SHOW_7
SHOW_8
SHOW_9
SHOW_10
Agent Lead Search Override
DISABLED
ENABLED
LIVE_CALL_INBOUND
LIVE_CALL_INBOUND_AND_MANUAL
NOT_ACTIVE
Lead Filter
NONE
DROP72HOUR - UK 72 hour Drop No Call
-
Alert Enabled
Allow Alerts
0
1
Preset Contact Search
NOT_ACTIVE
DISABLED
Max Inbound Calls
Max Inbound Calls Filtering Enabled
0
1
Filter Statuses
Filter In-Groups
Filter Minimum Seconds
B
DNC
DROP
NA
NEW
Contac
33553355 - mitali demo test
8980 - King Demo
AGENTDIRECT - Single Agent Direct Queue
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
Max Manual Dial Hopper Calls
Max Manual Dial Hopper Calls Per Hour
Wrap Seconds Override
Agent Ready Max Logout Override
Additional Status Group
NONE
Campaign Ranks
Inbound Groups
Custom 1:
Custom2:
Custom3:
Custom4:
Custom5:
QC Enabled
0
1
QC User Level
1 - Modify Nothing
2 - Modify Nothing Except Status
3 - Modify All Fields
4 - Verify First Round of QC
5 - View QC Statistics
6 - Ability to Modify FINISHed records
7 - Manager Level
QC Pass
0
1
QC Finish
0
1
QC Commit
0
1
ADMIN REPORT OPTIONS
Realtime Block User Info
0
1
Admin Hide Lead Data
0
1
Admin Hide Phone Data
0
1
2_DIGITS
3_DIGITS
4_DIGITS
Search Lead Ignore Group Restrictions
0
1
ADMIN INTERFACE OPTIONS
View Reports
0
1
Alter Agent Interface Options
0
1
Modify Users
0
1
Change Agent Campaign
0
1
Delete Users
0
1
Modify User Groups
0
1
Delete User Groups
0
1
Modify Lists
0
1
Delete Lists
0
1
Load Leads
0
1
Modify Leads
0
1
2
3
4
5
GDPR-Compliant Export Delete Leads
0
Download Lists
0
1
Export Reports
0
1
Delete From DNC Lists
0
1
Custom Fields Modify
0
1
Modify Campaigns
0
1
Campaign Detail
0
1
Modify Campaign Dial Prefix
0
1
Delete Campaigns
0
1
Modify In-Groups
0
1
Delete In-Groups
0
1
Modify DIDs
0
1
Delete DIDs
0
1
Modify Custom Dialplans
0
1
Modify Remote Agents
0
1
Delete Remote Agents
0
1
Modify Scripts
0
1
Delete Scripts
0
1
Modify Filters
0
1
Delete Filters
0
1
AGC Admin Access
0
1
AGC Delete Phones
0
1
Modify Call Times
0
1
Delete Call Times
0
1
Modify Servers
0
1
Modify Shifts
0
1
Modify Phones
0
1
Modify Carriers
0
1
Modify Labels
0
1
Modify Colors
0
1
Modify Statuses
0
1
Modify Voicemail
0
1
Modify Audio Store
0
1
Modify Music On Hold
0
1
Modify TTS
0
1
Modify Contacts
0
1
CallCard Access
0
1
Add Timeclock Log Record
0
1
Modify Timeclock Log Record
0
1
Delete Timeclock Log Record
0
1
Manager Shift Enforcement Override
0
1
Manager Pause Code Approval
0
1
SECURITY OPTIONS, Only enable if needed
Two Factor Auth Override
NOT_ACTIVE
DISABLED
API USER OPTIONS, Only enable if needed
Agent API Access
0
1
API List Restrict
0
1
API Allowed Functions
ALL_FUNCTIONS
add_group_alias
add_lead
add_list
add_phone
add_phone_alias
add_user
agent_ingroup_info
agent_stats_export
agent_status
audio_playback
blind_monitor
call_agent
callid_info
change_ingroups
check_phone_number
copy_user
did_log_export
external_add_lead
external_dial
external_hangup
external_pause
external_status
in_group_status
logout
moh_list
ingroup_list
campaigns_list
callmenu_list
hopper_list
call_dispo_report
agent_campaigns
park_call
pause_code
preview_dial_action
ra_call_control
recording
recording_lookup
send_dtmf
server_refresh
set_timer_action
sounds_list
st_get_agent_active_lead
st_login_log
transfer_conference
update_fields
update_lead
batch_update_lead
update_list
list_info
list_custom_fields
update_log_entry
update_phone
update_phone_alias
update_user
user_group_status
vm_list
vm_message
webphone_url
webserver
logged_in_agents
update_campaign
update_alt_url
update_presets
add_did
update_did
lead_field_info
lead_all_info
lead_callback_info
phone_number_log
switch_lead
ccc_lead_info
lead_status_search
lead_search
call_status_stats
calls_in_queue_count
force_fronter_leave_3way
force_fronter_audio_stop
update_cid_group_entry
add_dnc_phone
add_fpg_phone
send_notification
DISABLE ADMIN AND AGENT SCREEN OPTIONS
API Only User
0
1
LEVEL 9 ADMIN OPTIONS
Modify Same User Level
0
1
Download Invalid Files
0
1
Alter Admin Interface Options
0
1
Other Activity
DELETE THIS USER
Click here for user time sheet
Click here for user status
Click here for user stats
Click here for user multiple day status detail report
Click here for user CallBack Holds
Click here to see Admin changes to this records