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Reports Management
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Reports
Inbound Summary Hourly Report
Dates
Call Time
Inbound Groups
Date
To
12pm-9pm - default 12pm to 9pm calling
24hours - default 24 hours calling
3355 - Dialerking hours
5pm-9pm - default 5pm to 9pm calling
9am-5pm - default 9am to 5pm calling
9am-9pm - default 9am to 9pm calling
INBOUND - inbound call times
mitali - mitali call times
OUTBOUND - outbound call times
33553355 - mitali demo test
8980 - King Demo
AGENTDIRECT - Single Agent Direct Queue
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
Exclude Outbound Drop Groups:
NO
YES
NO
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