Group

Description (description of group)

Force Timeclock LoginNYADMIN_EXEMPT

Shift EnforcementOFFSTARTALLADMIN_EXEMPT

Allowed Campaigns ALL-CAMPAIGNS - USERS CAN VIEW ANY CAMPAIGN

Group Shifts

Agent Status Viewable Groups ALL-GROUPS - All user groups in the system
 CAMPAIGN-AGENTS - All users logged into the same campaign as the agent
 NOT-LOGGED-IN-AGENTS - All users in the system, even not logged-in users
ADMIN - VICIDIAL ADMINISTRATORS

Agent Status View Time YN

Agent Call Log ViewYN

Agent FullscreenYN

Script OverrideNONE

Agent Allow Consultative XferYN

Agent Allow Dial Override XferYN

Agent Allow Voicemail Message XferYN

Agent Allow Blind XferYN

Agent Allow Dial With Customer XferYN

Agent Allow Park Customer Dial XferYN

Agent Allowed Chat Groups ALL-GROUPS - All user groups in the system
 CAMPAIGN-AGENTS - All users logged into the same campaign as the agent
ADMIN - VICIDIAL ADMINISTRATORS

Allowed Reports ALL REPORTS NONE Real-Time Main Report Real-Time Campaign Summary Real-Time Whiteboard Report VERM Reports Inbound Report Inbound Report by DID Inbound Service Level Report Inbound Summary Hourly Report Inbound Daily Report Inbound DID Report Inbound DID Summary Report Agent DID Report Inbound DID Detail Report Inbound Email Report Inbound Chat Report Inbound IVR Report Inbound Forecasting Report Advanced Forecasting Report Outbound Calling Report Outbound Summary Interval Report Outbound IVR Report Callmenu Survey Report Outbound Lead Source Report Fronter - Closer Report Fronter - Closer Detail Report Lists Campaign Statuses Report Lists Statuses Report Campaign Status List Report Export Calls Report Export Leads Report Agent Time Detail Agent Status Detail Agent Inbound Status Summary Agent Performance Detail Team Performance Detail Performance Comparison Report Single Agent Daily Single Agent Daily Time User Group Login Report User Group Hourly Report User Group Detail Hourly Report User Timeclock Report User Group Timeclock Status Report User Timeclock Detail Report Server Performance Report Administration Change Log List Update Stats User Stats User Time Sheet Download List Dialer Inventory Report Custom Reports Links CallCard Search Maximum System Stats Maximum Stats Detail Search Leads Logs Email Log Report Lists Pass Report Called Counts List IDs Report Front Page System Summary Report Page Servers Summary Admin Utilities Page Agent Debug Log Report Agent Parked Call Report Agent-Manager Chat Log Recording Access Log Report API Log Report Real-Time Monitoring Log Report AMD Log Report 3-Way Press Log Report SIP Event Report Caller ID Log Report Quality Control Report Settings Compare Phone Stats Hopper List Report In-Group User List Webserver-URL Report VDAD Debug Log Report URL Log Report Medialog Inventory Report Asterisk Debug SPH Report Shared Debug Process Report Group Alias Report Hangup Cause Report IVR Filter Report LAGGED Agent Log Report LAGGED Agent Log Summary Report Agent Latency Report Latency Gaps Report Agent Disposition Report Agent Performance Report Carrier Log Report Dial Log Report Inbound Extension Stats Agents Time On Calls Callbacks Export User Logins Report Demographic Quotas Report VERM QA Links DB Schema Compare Utility Khomp Quick Stats Report

Allowed Queue Groups ALL-GROUPS - USERS CAN VIEW ANY QUEUE GROUP

Reports Header OverrideDISABLEDLOGO_ONLY_SMALLLOGO_ONLY_LARGEALT_1ALT_2ALT_3ALT_4

Home URL Override

Webphone URL Override

Webphone System Key Override

Webphone Dialpad OverrideDISABLEDYNTOGGLETOGGLE_OFF

Webphone Layout Override

QC Allowed Campaigns ALL-CAMPAIGNS - USERS CAN QC ANY CAMPAIGN

QC Allowed Inbound Groups ALL-GROUPS - USERS CAN QC ANY INBOUND GROUP
16071 - 16071
4854 - testing
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex

Admin IP Whitelist --- DISABLED ---

Agent IP Whitelist --- DISABLED ---

API IP Whitelist --- DISABLED ---

Allowed User Groups ALL-GROUPS - All user groups in the system
ADMIN - VICIDIAL ADMINISTRATORS

Allowed Call Times ALL-CALLTIMES - All call times in the system