ADMINISTRATION: Modify In-Group

MODIFY A GROUP RECORD:

Group ID
Not set as allowed in any campaigns!

Group Name

Group Color

Active

Web Form Two

Web Form Three

Next Agent Call

Queue Priority

On-Hook Ring Time

On-Hook CID

On-Hook CID Number

Fronter Display

Script

Script Two

Ignore List Script Override

Status Group Override

Get Call Launch

Group Handling

Transfer-Conf DTMF 1

Transfer-Conf Number 1

Transfer-Conf DTMF 2

Transfer-Conf Number 2

Transfer-Conf Number 3

Transfer-Conf Number 4

Transfer-Conf Number 5

Timer Action

Timer Action Message

Timer Action Seconds

Timer Action Destination

Drop Call Seconds

Drop Seconds Override Container

Drop Action

Drop Lead Reset

Drop Exten

Voicemail

Drop Transfer Group

Drop Call Menu

Call Time

Call time not found!:

Action Transfer CID

After Hours Action

After Hours Lead Reset

After Hours Message Filename

After Hours Extension

After Hours Voicemail

After Hours Transfer Group

After Hours Call Menu

No Agents No Queueing

No Agent No Queue Action

No Agent No Queue Delay

No Agent No Queue Lead Reset

Audio File

In-Queue No Agents Check

In-Queue No Agents Pause Exceptions

Areacode Filter

areacode filter list

Areacode Filter Seconds

Areacode Filter Action

Audio File

Max Calls Method

Max Calls Count

Max Calls Action

Welcome Message Filename

Play Welcome Message

Music On Hold Context

On Hold Prompt Filename

On Hold Prompt Interval

On Hold Prompt No Block

On Hold Prompt Seconds

Play Place in Line

Place in Line Caller Number

Place in Line You Are Next Filename

Play Estimated Hold Time

Calculate Estimated Hold Seconds

Estimated Hold Time Minimum Filename

Estimated Hold Time Minimum Prompt No Block

Estimated Hold Time Minimum Prompt Seconds

Wait Time Option

Wait Time Second Option

Wait Time Third Option

Wait Time Option Seconds

Wait Time Option Lead Reset

Wait Time Option Extension

Wait Time Option Callmenu

Wait Time Option Voicemail

Wait Time Option Transfer In-Group

Wait Time Option Press Filename

Wait Time Option Press No Block

Wait Time Option Press Filename Seconds

Wait Time Option After Press Filename

Wait Time Option Callback List ID

Wait Hold Option Priority

Estimated Hold Time Option

Hold Time Second Option

Hold Time Third Option

Hold Time Option Seconds

Hold Time Option Lead Reset

Hold Time Option Minimum

Hold Time Option Extension

Hold Time Option Callmenu

Hold Time Option Voicemail

Hold Time Option Transfer In-Group

Hold Time Option Press Filename

Hold Time Option Press No Block

Hold Time Option Press Filename Seconds

Hold Time Option After Press Filename

Hold Time Option Callback List ID

Callback Queue Expire Hours

Callback Queue Call Time

Call time not found!:

Callback Queue Dial Filter

CID Callback Number Validation

CID Callback Number Invalid Filter Phone Group

CID Callback Number Length

CID Callback Number Valid Filename

CID Callback Number Confirmed Filename

CID Callback Number Enter Filename

CID Callback Number You Entered Filename

CID Callback Number Confirm Filename

CID Callback Number Invalid Filename

CID Callback Number Reenter Filename

CID Callback Number Error Filename

Closing Time Action

Closing Time Now Trigger

Closing Time Press Filename

Closing Time End Filename

Closing Time Option Lead Reset

Closing Time Option Extension

Closing Time Option Callmenu

Closing Time Option Voicemail

Closing Time Option Transfer In-Group

Closing Time Option Callback List ID

Agent Screen Search List Restrict

Agent Alert Filename

Agent Alert Delay

Second Agent Alert Trigger

Second Agent Alert Trigger Seconds

Second Agent Alert Filename

Second Agent Alert Delay

Second Agent Alert Container

Second Agent Alert Only

Third Agent Alert Trigger

Third Agent Alert Trigger Seconds

Third Agent Alert Filename

Third Agent Alert Delay

Third Agent Alert Container

Third Agent Alert Only

Default Transfer Group

Default Group Alias

Dial In-Group CID

Hold Recall Transfer In-Group

No Delay Call Route

In-Group Recording Override

In-Group Recording Filename

Routing Initiated Recording

Stats Percent of Calls Answered Within X seconds 1

Stats Percent of Calls Answered Within X seconds 2

Enter In-Group URL

Start Call URL

Dispo Call URL

No Agent Call URL

Waiting Call URL On

Waiting Call URL Off

Add Lead URL

Add Lead Timezone

Extension Append CID

Uniqueid Status Display

Uniqueid Status Prefix

State Descriptions Banner

Populate Lead In-Group

Populate Lead Province

Populate Lead Owner

Populate Lead State Areacode

Populate Lead Source

Populate Lead Vendor

Populate Lead Comments

After Call Survey

After Call Survey Accept Filename

After Call Survey Accept Digit

After Call Question Filename

After Call End Call Menu

Custom 1

Custom 2

Custom 3

Custom 4

Custom 5

Inbound Group QC Settings

QC Statuses

QC Scorecard

QC WebForm

USER	GROUP	SELECTED	CALLS TODAY
		select all
111 - 111	---ALL---		0
1607 - 1607	ADMIN		0
2807 - 2807	ADMIN		0
2901 - 2901	ADMIN		0
6666 - Admin	ADMIN		0
71099 - 71099	ADMIN		0
81099 - 81099	ADMIN		0

Delete This In-Group

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Click here to see agents logged in to this inbound group

Click here to see Admin changes to this In-Group

DIDS Using This In-Group:

Call Menus Using This In-Group:

Campaigns Using This In-Group:

Campaigns Allowing This In-Group: