ADMINISTRATION: Modify User
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Show In-Groups
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Administrator
Saturday September 26, 2026 5:11:35 AM
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USER
MODIFY USER
MODIFY A USER RECORD:
Modify User Record
Agent Interface
Admin Interface
More Settings
Other Activity
User Number
Password
Strength:
Length:
0
Force Change Password
Y
N
Last Login Info
Logins summary
Full Name
User Level
1
2
3
4
5
6
7
8
9
User Group
ADMIN - VICIDIAL ADMINISTRATORS
Phone Login
Phone Pass
send this user a login link email
Active
Y
N
Voicemail ID
Email
Mobile Number
User Code
User Location
- default
VERM Secondary User Group
--UNDEFINED--
ADMIN - VICIDIAL ADMINISTRATORS
Main Territory
User Nickname
Agent Choose Ingroups
Agent Choose Blended
Hot Keys Active
Scheduled Callbacks
Agent-Only Callbacks
Agent Recording
Agent Transfers
Closer Default Blended
Allow Alerts
Max Inbound Calls Filtering Enabled
Agent Call Email
Agent Call Chat
User Choose Language
Selected Language
default English
1001 - Spanish
Next-Dial My Callbacks Override
NOT_ACTIVE
ENABLED
DISABLED
Agent Call Manual
0
1
2
Manual Dial Filter Override
DISABLED
NONE
DNC_ONLY
CAMPDNC_ONLY
INTERNALDNC_ONLY
DNC_AND_CAMPDNC
CAMPLISTS_ONLY
CAMPLISTS_ALL
SYSTEM
DNC_AND_CAMPLISTS
CAMPDNC_ONLY_AND_CAMPLISTS
INTERNALDNC_ONLY_AND_CAMPLISTS
DNC_AND_CAMPDNC_AND_CAMPLISTS
DNC_AND_CAMPLISTS_ALL
CAMPDNC_ONLY_AND_CAMPLISTS_ALL
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL
DNC_AND_SYSTEM
CAMPDNC_ONLY_AND_SYSTEM
INTERNALDNC_ONLY_AND_SYSTEM
DNC_AND_CAMPDNC_AND_SYSTEM
NONE_WITH_ALT
DNC_ONLY_WITH_ALT
CAMPDNC_ONLY_WITH_ALT
INTERNALDNC_ONLY_WITH_ALT
DNC_AND_CAMPDNC_WITH_ALT
CAMPLISTS_ONLY_WITH_ALT
CAMPLISTS_ALL_WITH_ALT
SYSTEM_WITH_ALT
DNC_AND_CAMPLISTS_WITH_ALT
CAMPDNC_ONLY_AND_CAMPLISTS_WITH_ALT
INTERNALDNC_ONLY_AND_CAMPLISTS_WITH_ALT
DNC_AND_CAMPDNC_AND_CAMPLISTS_WITH_ALT
DNC_AND_CAMPLISTS_ALL_WITH_ALT
CAMPDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL_WITH_ALT
DNC_AND_SYSTEM_WITH_ALT
CAMPDNC_ONLY_AND_SYSTEM_WITH_ALT
INTERNALDNC_ONLY_AND_SYSTEM_WITH_ALT
DNC_AND_CAMPDNC_AND_SYSTEM_WITH_ALT
NONE_WITH_ALT_ADDR3
DNC_ONLY_WITH_ALT_ADDR3
CAMPDNC_ONLY_WITH_ALT_ADDR3
INTERNALDNC_ONLY_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_WITH_ALT_ADDR3
CAMPLISTS_ONLY_WITH_ALT_ADDR3
CAMPLISTS_ALL_WITH_ALT_ADDR3
SYSTEM_WITH_ALT_ADDR3
DNC_AND_CAMPLISTS_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_CAMPLISTS_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_CAMPLISTS_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_CAMPLISTS_WITH_ALT_ADDR3
DNC_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_CAMPLISTS_ALL_WITH_ALT_ADDR3
DNC_AND_SYSTEM_WITH_ALT_ADDR3
CAMPDNC_ONLY_AND_SYSTEM_WITH_ALT_ADDR3
INTERNALDNC_ONLY_AND_SYSTEM_WITH_ALT_ADDR3
DNC_AND_CAMPDNC_AND_SYSTEM_WITH_ALT_ADDR3
CALLBACK
DNC_AND_CALLBACK
CAMPDNC_ONLY_AND_CALLBACK
INTERNALDNC_ONLY_AND_CALLBACK
DNC_AND_CAMPDNC_AND_CALLBACK
NONE_WITH_ALT_AND_CALLBACK
DNC_ONLY_WITH_ALT_AND_CALLBACK
CAMPDNC_ONLY_WITH_ALT_AND_CALLBACK
INTERNALDNC_ONLY_WITH_ALT_AND_CALLBACK
DNC_AND_CAMPDNC_WITH_ALT_AND_CALLBACK
NONE_WITH_ALT_ADDR3_AND_CALLBACK
DNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
CAMPDNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
INTERNALDNC_ONLY_WITH_ALT_ADDR3_AND_CALLBACK
DNC_AND_CAMPDNC_WITH_ALT_ADDR3_AND_CALLBACK
Agent Recording Override
DISABLED
NEVER
ONDEMAND
ALLCALLS
ALLFORCE
Agent Alter Customer Data Override
NOT_ACTIVE
ALLOW_ALTER
Agent Alter Customer Phone Override
NOT_ACTIVE
ALLOW_ALTER
Agent Shift Enforcement Override
DISABLED
OFF
START
ALL
Agent Call Log View Override
DISABLED
Y
N
Campaign Hide Call Log Override
DISABLED
Y
N
SHOW_1
SHOW_2
SHOW_3
SHOW_4
SHOW_5
SHOW_6
SHOW_7
SHOW_8
SHOW_9
SHOW_10
Agent Lead Search Override
DISABLED
ENABLED
LIVE_CALL_INBOUND
LIVE_CALL_INBOUND_AND_MANUAL
NOT_ACTIVE
Lead Filter
NONE
DROP72HOUR - UK 72 hour Drop No Call
-
only enabled with no-hopper manual dialing
Alert Enabled
Preset Contact Search
NOT_ACTIVE
DISABLED
Max Inbound Calls
inbound calls today
inbound filtered calls today
Max Inbound Calls Filtering Options
Filter Statuses
A
AA
AB
ADAIR
ADC
ADCT
AFAX
AFTHRS
AL
AM
B
CALLBK
CBHOLD
DAIR
DC
DEC
DNC
DNCC
DNCL
DROP
ERI
IQNANQ
IVRXFR
LRERR
LSMERG
MAXCAL
MLINAT
N
NA
NANQUE
NEW
NI
NP
PDROP
PM
PU
QCFAIL
QVMAIL
RQXFER
SALE
SVYCLM
SVYEXT
SVYHU
SVYREC
SVYVM
TIMEOT
XDROP
Filter In-Groups
16071 - 16071
4854 - testing
AGENTDIRECT - Single Agent Direct Queue
AGENTDIRECT_CHAT - Agent Direct Queue for Chats
REMOTEINBOUND - REMOTEINBOUND
testalex - testalex
Filter Minimum Seconds
Max Manual Dial Hopper Calls
hopper calls today
Max Manual Dial Hopper Calls Per Hour
hopper calls this hour
Wrap Seconds Override
Agent Ready Max Logout Override
Additional Status Group
NONE
Campaign Ranks
CAMPAIGN
RANK
->
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
change
GRADE
->
10
9
8
7
6
5
4
3
2
1
change
CALLS
WEB VARS
056173
- new york
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
Inbound Groups
INBOUND GROUP
RANK
->
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
change
GRADE
->
10
9
8
7
6
5
4
3
2
1
change
CALLS
LIMIT
WEB VARS
16071
- 16071
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
4854
- testing
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
AGENTDIRECT
- Single Agent Direct Queue
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
AGENTDIRECT_CHAT
- Agent Direct Queue for Chats
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
REMOTEINBOUND
- REMOTEINBOUND
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
testalex
- testalex
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
10
9
8
7
6
5
4
3
2
1
0
Custom 1
Custom 2
Custom 3
Custom 4
Custom 5
QC
QC User Level
1 - Modify Nothing
2 - Modify Nothing Except Status
3 - Modify All Fields
4 - Verify First Round of QC
5 - View QC Statistics
6 - Ability to Modify FINISHed records
7 - Manager Level
QC Enabled
QC Pass
QC Finish
QC Commit
Admin Hide Phone Data
0
1
2_DIGITS
3_DIGITS
4_DIGITS
Realtime Block User Info
Admin Hide Lead Data
Search Lead Ignore Group Restrictions
ADMIN INTERFACE OPTIONS
Report
View Reports
Export Reports
Users
Modify Users
Delete Users
Campaign
Modify Campaigns
Campaign Detail
Modify Campaign Dial Prefix
Delete Campaigns
Lists
Modify Lists
Delete Lists
Download Lists
Delete From DNC Lists
Custom Fields Modify
Load Leads
Modify Leads
User Group
Modify User Groups
Delete User Groups
Script
Modify Scripts
Delete Scripts
Filter
Modify Filters
Delete Filters
Inbound
Modify In-Groups
Delete In-Groups
Modify DIDs
Delete DIDs
Phone
Modify Phones
Agent
Alter Agent Interface Options
Change Agent Campaign
Modify Remote Agents
Delete Remote Agents
Admin
Modify Custom Dialplans
AGC Admin Access
AGC Delete Phones
Modify Call Times
Delete Call Times
Modify Servers
Modify Shifts
Modify Carriers
Modify Email Accounts
Modify Labels
Modify Colors
Modify Languages
Modify Statuses
Modify Voicemail
Modify Audio Store
Modify Music On Hold
Modify TTS
Modify Contacts
CallCard Access
Modify Automated Reports
Add Timeclock Log Record
Modify Timeclock Log Record
Delete Timeclock Log Record
Manager Shift Enforcement Override
Manager Pause Code Approval
GDPR-Compliant Export Delete Leads
0
Modify IP Lists
Ignore IP List
Two Factor Auth Override
NOT_ACTIVE
DISABLED
API USER OPTIONS, Only enable if needed
Agent API Access
API List Restrict
API Allowed Functions
ALL_FUNCTIONS
add_group_alias
add_lead
add_list
add_phone
add_phone_alias
add_user
agent_ingroup_info
agent_stats_export
agent_status
audio_playback
blind_monitor
call_agent
callid_info
change_ingroups
check_phone_number
copy_user
did_log_export
external_add_lead
external_dial
external_hangup
external_pause
external_status
in_group_status
logout
moh_list
ingroup_list
campaigns_list
callmenu_list
hopper_list
call_dispo_report
agent_campaigns
park_call
pause_code
preview_dial_action
ra_call_control
recording
recording_lookup
send_dtmf
server_refresh
set_timer_action
sounds_list
st_get_agent_active_lead
st_login_log
transfer_conference
update_fields
update_lead
batch_update_lead
update_list
list_info
list_custom_fields
update_log_entry
update_phone
update_phone_alias
update_user
user_group_status
vm_list
vm_message
webphone_url
webserver
logged_in_agents
update_campaign
update_alt_url
update_presets
add_did
copy_did
update_did
lead_field_info
lead_all_info
lead_callback_info
phone_number_log
switch_lead
ccc_lead_info
lead_status_search
lead_search
lead_dearchive
call_status_stats
calls_in_queue_count
force_fronter_leave_3way
force_fronter_audio_stop
update_cid_group_entry
add_dnc_phone
delete_dnc_phone
add_fpg_phone
send_notification
refresh_panel
update_remote_agent
user_details
DISABLE ADMIN AND AGENT SCREEN OPTIONS
API Only User
LEVEL 9 ADMIN OPTIONS
Modify Same User Level
Download Invalid Files
Alter Admin Interface Options
Delete This User
Click here for user time sheet
Click here for user status
Click here for user stats
Click here for user multiple day status detail report
Click here for user CallBack Holds
Click here to see Admin changes to this record
