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Inbound Report by DID 
| Total calls to DIDs | 0 | | Calls transferred or lost before routing | 0 |
| Total calls routed | 0 | | Average Call Length for routed Calls | 0 seconds | | Answered Calls | 0 0% | | Average queue time for Answered Calls | 0 seconds | | Calls taken into the IVR | 0 |
| Total DROP Calls | 0 0% | | drop/answered | 0% | | Average hold time for DROP Calls | 0 seconds | | Drop rate for calls >= 5 seconds | 0 0% | | Drop rate for calls >= 10 seconds | 0 0% |
| GDE (Answered/Total calls taken in to this In-Group) | 0% | | ACR (Dropped/Answered) | 0% | | AHT (Agent-Answered calls / Handle Time sec) | sec | | OCR Occupancy Rate = (Handle Time / Handle + Wait sec) | | | *Handle Time = (Talk+Hold+Dead+Dispo sec) | |
| Total Calls That entered Queue | 0 0% | | Average QUEUE Length for queue calls | 0.00 seconds | | Average QUEUE Length across all calls | 0.00 seconds |
CALL HOLD TIME BREAKDOWN IN SECONDS | 0 | 5 | 10 | 15 | 20 | 25 | 30 | 35 | 40 | 45 | 50 | 55 | 60 | 90 | +90 | TOTAL |
|---|
| | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
CALL HOLD TIME BREAKDOWN IN SECONDS | 0 | 5 | 10 | 15 | 20 | 25 | 30 | 35 | 40 | 45 | 50 | 55 | 60 | 90 | +90 | TOTAL |
|---|
| | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
CALL DROP TIME BREAKDOWN IN SECONDS < | 0 | 5 | 10 | 15 | 20 | 25 | 30 | 35 | 40 | 45 | 50 | 55 | 60 | 90 | +90 | TOTAL |
|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS | 0 | 5 | 10 | 15 | 20 | 25 | 30 | 35 | 40 | 45 | 50 | 55 | 60 | 90 | +90 | TOTAL |
|---|
| INTERVAL | | | | | | | | | | | | | | | | 0 | | INT % | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | | | CUMULATIVE | | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | | CUM % | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | | | CUM ANS % | % | % | % | % | % | % | % | % | % | % | % | % | % | % | % | |
| HANGUP REASON | CALLS |
|---|
| TOTAL | 0 |
| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME | CALLS /HOUR |
|---|
| TOTAL | 0 | 0:00:00 | 0:00:00 | 0.00 |
CUSTOM STATUS CATEGORY STATS | CATEGORY | CALLS | DESCRIPTION |
|---|
| QC | 0 | QC-specific status | | TOTAL | 0 | |
CALL INITIAL QUEUE POSITION BREAKDOWN | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 15 | 20 | 25 | +25 | TOTAL |
|---|
| | | | | | | | | | | | | | | 0 |
| AGENT | CALLS | TIME H:M:S | AVERAGE |
|---|
| TOTAL Agents: 0 | 0 | 0:00:00 | 0:00:00 |
GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IN-GROUP | HOUR | 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 | DROPS | TOTAL |
|---|
| +0000+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +0100+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +0200+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +0300+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +0400+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +0500+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +0600+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +0700+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +0800+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +0900+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +1000+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +1100+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +1200+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +1300+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +1400+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +1500+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +1600+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +1700+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +1800+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +1900+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +2000+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +2100+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +2200+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +2300+ | | | | | 15 | | | | | 30 | | | | | 45 | | | | | +2400+ | | | |
CALL ANSWERED TIME BREAKDOWN IN SECONDS | HOUR | 0 | 5 | 10 | 15 | 20 | 25 | 30 | 35 | 40 | 45 | 50 | 55 | 60 | 90 | +90 | TOTAL |
|---|
| +0000+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +0100+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +0200+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +0300+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +0400+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +0500+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +0600+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +0700+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +0800+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +0900+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +1000+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +1100+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +1200+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +1300+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +1400+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +1500+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +1600+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +1700+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +1800+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +1900+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +2000+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +2100+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +2200+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +2300+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 15 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 30 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | 45 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | +2400+ | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | | TOTALS | | 0 |
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